Owner's manual

SECTION X. RETURNING EQUIPMENT TO THE FACTORY
10-l. If factory repair of defective equipment is required,
proceed as follows:
a. Secure a return authorization from a Rosemount
Analytical Sales Oftice or Representative before
retnrning the equipment. Equipment must be
returned with complete identification
in
accordance with Rosemount instructions or it will
not be accepted.
In no event will Rosemount be responsible for
equipment without proper authorization and
identification.
b. Carefnlly pack defective unit in a sturdy box with
sufficient shock absorbing material to insure that
no additional damage will occur during shipping.
c. In a cover letter, describe completely:
1. The symptoms from which it was
determined that the equipment is faulty.
2. The environment in which the equipment has
been operating (housing, weather, vibration,
dust, etc.).
3. Site from which equipment was removed.
4. Whether warranty service or nonwarranty
service is requested.
5. Complete shipping instructions for return of
equipment.
d. Enclose a cover letter and purchase order and
ship the defective equipment according to
instructions provided in Rosemount Return
Authorization, prepaid, to:
Amel-ilMl
Rosemonnt Analytical Inc.
RMR Department
1201 N. h&in Street
Omille, Ohio 44667
European
Rosemount Ireland
Equipment Return Repair Dept.
Site 7 Shannon Industrial Estate
Co. Glare
Ireland
If warranty service is requested, the defective unit
will be carefully inspected and tested at the
factory. If failure was due to conditions listed in
the standard Rosemount warranty, the defective
unit will be repaired or replaced at Rosemount’s
option, and an operating unit will be returned to
the customer in accordance with shipping
instructions furnished in the cover letter.
For equipment no longer under warranty, the
equipment will b=e repaired at the factory and
retnmed as directed by the purchase order and
shipping instructions.