Instruction manual

TROUBLESHOOTING
116
Orion XC Installation and Operations Manual
Troubleshooting
This section provides support for problems with the Orion XC matrix. It is assumed that fully operational
CPU and CON Devices are available, which can be tested over a peer-to-peer connection using CATx or
fiber cables. Please refer to the extender manuals, if necessary.
External Failure
Problem Possible Reason Solution
Matrix will not power up
Fuse at the standard appliance
outlet
 Check fuse
Video Interference
Problem Possible Reason Solution
Unable to open OSD
OSD Jumper not set on user’s
extender unit
 Set jumper 11 on user’s extender
unit
Incorrect video display Cable connection faulty
 Check the connections, length
and quality of the interconnect cable
to the units
Fan Malfunction
Problem Possible Reason Solution
Fans do not run, LED OK on
Fans defective  Contact your dealer
Fans do not run, LED OK off
Power supply
 Check power supply and power
connection
Power Supply Unit Malfunction
Problem Possible Reason Solution
No power supply available
 Check that the power supply
cables are connected properly
Matrix cannot be started
Power Supply Units are not
switched on
 Check switch on the Power
Supply Units
Network Error
Problem Possible Reason Solution
Network settings are not in use
after editing
Restart of the matrix not yet
completed
 Restart the matrix
Failure at the matrix
Problem Possible Reason Solution
Serial control not working or
only partially working
CPU and matrix operating at
different baud rates.
 Synchronize baud settings
between CPU and the matrix
Serial control via RJ45 port not
working
Wrong network cable  Use a crossover network cable
USB 2.0 Port definitions invalid
Restart of the matrix not yet
completed
 Restart the matrix