UltraLink 2 Remote KVM Over IP INSTALLATION AND OPERATIONS MANUAL 10707 Stancliff Road Houston, Texas 77099 Phone (281) 933-7673 www.rose.
LIMITED WARRANTY Rose Electronics® warrants the UltraLink 2™ to be in good working order for one year from the date of purchase from Rose Electronics or an authorized dealer. Should this product fail to be in good working order at any time during this one-year warranty period, Rose Electronics will, at its option, repair or replace the Unit as set forth below. Repair parts and replacement units will be either reconditioned or new. All replaced parts become the property of Rose Electronics.
DECLARATION of CONFORMITY Declaration of Conformity This equipment generates, uses and can radiate radio frequency energy and if not installed and used properly, that is in strict accordance with the manufacturer’s instructions may cause interference to radio communication.
TABLE of CONTENTS Contents Page # System Introduction ......................................................................................................... 3 About this manual ............................................................................................................ 3 Features ............................................................................................................................ 4 Compatibility......................................................................
Figures Page # Figure 1. UltraLink 2 Models ............................................................................................... 6 Figure 2. Configuration via USB .......................................................................................... 7 Figure 3. Configure via Network crossover cable ................................................................ 8 Figure 4. Initial connect screen ...........................................................................................
INTRODUCTION System Introduction Thank you for choosing UltraLink™ 2 from Rose Electronics for your network access solutions. This intelligent and innovative product is the result of Rose Electronics commitment to providing state of the art switching solutions for today’s demanding workplace. The UltraLink 2, when installed and connected to your network, allows you full access and control of the connected computer from the built in viewer client or any web browser from almost anywhere.
Features Connect to a remote computer, server, or KVM switch directly or remotely over IP using any supported internet browser and the built-in Real VNC viewer. Remote application (Real VNC or Java applet) can be installed directly from the unit BIOS level control USB or PS/2 keyboard and mouse Supports resolutions up to 1600 x 1200 Power supplied from the computer’s keyboard, mouse, or USB ports.
Cables UltraLink 2 to computer (HD15M, MD6M, MD6M to HD15M, MD6M, MD6M Supplied) UltraLink 2 to network CAT 5 or CAT 6 cable terminated with RJ45M connectors UltraLink 2 to Local KVM Local access unit only - No cables required, keyboard, monitor, and mouse cables connect directly to the unit’s ports.
MODELS Single Access Model Front Panel Connectors - Network – RJ45F Power – Male barrel jack (Power adapter optional) Indicators - 6 LEDs indicating: Link / Remote connection VNC connection Network speed Local connection Power Reset - Recessed push button Rear Panel Connectors - Keyboard – PS/2 (MiniDIN6F) Mouse – PS/2 (MiniDIN6F) Monitor – HD15 Dual Access Model Front Panel Connectors - Network – RJ45F Power – Male barrel jack (Power adapter optional) Indicators - 6 - LEDs indicating: Link / Remote conn
CONFIGURATION Configuration – All Models There are three ways to configure the UltraLink 2. All models can be configured using a connection to the unit and to a standalone computer or laptop’s USB ports. All models can also be configured using a network crossover cable. The dual access model can be configured directly using a local keyboard and mouse. Each method is described below.
Method #2 - Unit configuration via network crossover cable (all models) To modify the IP address using method #2, connect the UltraLink 2’s RJ45 port to a computer configured with an Ethernet card and Window’s operating system (XP or Vista). Use a network cross over cable to connect the computer to UltraLink 2. Connect the computer to be accessed as shown below using the supplied CPU adapter cable. Network cross over Figure 3. Configure via Network crossover cable 1. 2. 3.
Initially select option 1 (Connect using built-in Java VNC Viewer) or option 2 (Download Windows VNC Viewer from unit) to connect to the computer. An access logon screen will display. Enter the user ID “admin” and no password. The connected computer’s video will display in the browser’s VNC window. When the connected computer’s video displays, click on the “Configure” tab in the upper right corner. This displays the configuration menu.
Change the IP address, network mask, and other network information that has been assigned to the UltraLink 2. The VNC port (5900) and HTTP Port (80) should only be changed if they conflict with existing network settings. If you choose to use DHCP, check the box adjacent to “Use DHCP”. When complete “Save” the new IP information.
Configure Unit . Unit Configuration Menu The Hardware and Firmware versions will display in the first two fields. Keybd Layout Use the left and right arrow keys to select the keyboard type of the host computer Admin password Enter a password of at least six characters that has a mix of letters and numerals. The background color provides an indication of password suitability and is initially red to indicate that the password is not sufficient.
Configure Network The network configuration menu allows you to customize the network settings to be compatible with the network UltraLink 2 will be installed on. MAC Address The MAC address is a unique machine address that identifies the serial number and manufacturer. This is fixed and can not be changed. Use DHCP If you have a DHCP server on the network, you can elect to have the server assign the network information.
Secure Keys Menu This screen uses your mouse movements or keyboard inputs to create random data. This unpredictable information is then combined with several other factors to develop the basis of the encryption keys that are used to establish secure remote links. With every mouse move and key press the single dash will move across the screen (unless the same key is pressed repeatedly).
Connecting Remotely With the UltraLink 2 network information configured to match your network, connect the unit to a computer and to the network. Network workstations UltraLink 2 Computer To access Using a computer connected to the same subnet of the network as UltraLink 2, start a web browser and enter the UltraLink 2’s assigned network IP address in the URL field of the browser. When the browser locates the UltraLink 2, it will respond back to the browser with the below request.
VNC Viewer Toolbar Figure 6 shows the VNC viewer toolbar and an explanation of each toolbar tab. Figure 6. VNC Toolbar Clicking on the re-sync Icon will synchronize the host and remote system mouse movements. This Icon brings up a selection box to calibrate the video and/or mouse. Clicking on video or video + mouse will calibrate the video threshold, phase, etc. and then the mouse. This Icon sends a Ctrl Alt Del command to the host computer and brings up the host computer’s task menu.
Remote Configuration Menu VNC Remote Configuration menu In the upper right corner of the VNC viewer is the “Configure” tab. Click on this tab to display the configuration menu. Click on the Configure tab to Display the configuration menu Figure 7. Remote Configuration Menu The configuration menu allows you to set-up various properties of the UltraLink 2. User Accounts tab Allows you to create and manage up to sixteen separate user accounts, each with separate access permissions.
User Account Click on the “User Accounts” tab to display the user account menu and to set-up authorized users. Figure 8. Remote User Account Menu The User Accounts menu allows you to manage up to sixteen separate accounts. Account #1 is the administrator account. Only this account has access to the configuration menus. The admin accounts user name and access rights are fixed. Only the password can be modified. There are fifteen user account positions. To create a new account 1.
Unit Configuration Click on the “Unit Configuration” tab to display the Unit Configuration menu. This menu is similar to the initial unit configuration performed. Figure 9. Remote Unit Configuration Hardware Version Indicates the version of the electronic circuitry within the UltraLink 2 unit. Firmware Version – Indicates the version of the hardwired software within the UltraLink 2 flash memory. This may be updated using the flash upgrade procedure.
Screensaver Timeout – Use the arrow keys to select an appropriate period of inactivity before a screensaver is displayed and the user is logged out. This setting applies to local users only and once the screensaver is displayed, for security purposes the user is required to log in again. The timeout period can be selected between 5 minutes and 1 day (24 hours), it cannot be disabled. Menu Bar Toggle Hot Key Use the arrow keys to select the hot key to use to toggle the menu bar on and off.
Idle timeout Determines the period of inactivity on a remote connection before the user is logged out. The idle timeout period can be set to any time span, expressed in minutes. The Screensaver option serves a similar purpose for local connections. Protocol timeout Sets the time period by which responses should have been received to outgoing data packets. If the stated period is exceeded, then a connection is considered lost and terminated.
Upgrade Firmware UltraLink-2 is fully reconfigurable via flash upgrade. This will always keep your UltraLink 2 current and up to date with new enhancements and equipment. Contact Rose Electronics for full details To perform a flash upgrade 1. Connect to the UltraLink 2 from a remote workstation and log on as the admin user. The firmware upgrade file (xxxxxxx.bin) must be saved on the connecting remote workstation’s PC. Upgrades may be performed in one or two stages depending on the update.
Use the arrow keys to set the time (24 hour base) and date. If you wish to use NTP (Network Time Protocol) to set the time, check the box next to Use NTP, enter the NTP Server IP address, and then click on Set Time from NTP Server. Network Configuration Click on the “Network Configuration” tab brings up the below configuration menu. Figure 12. Remote Network Configuration The UltraLink 2 is designed to use either a static IP address or an IP address that is assigned by your DHCP server.
Calculating the mask for IP access control The IP access control function uses a standard IP address and a net mask notation to specify both single locations and ranges of addresses. In order to use this function correctly, you need to calculate the mask so that it accurately encompasses the required IP address(es). Single locations Some of the simplest addresses to allow or deny are single locations.
Network/address entry Mask entry 192.168.142.67 255.255.255.255 defines 1 address (.67) 192.168.142.68 255.255.255.252 defines 4 addresses (.68 to .71) 192.168.142.72 255.255.255.248 defines 8 addresses (.72 to .79) 192.168.142.80 255.255.255.248 defines 8 addresses (.80 to .87) 192.168.142.88 255.255.255.252 defines 4 addresses (.88 to .92) 192.168.142.93 255.255.255.255 defines 1 address (.93) When complete, click on the “Save” tab to save the new IP information.
Notes • The entries are not case sensitive. • It is not necessary to specify all keys to be released at the end because they are all released automatically after the last code. • A number of KVM switches from alternative manufacturers use hot key sequences that begin with a press/release of either the Scroll Lock or Ctrl keys. These often require a delay between the initial key press and the channel number to allow the switch to respond. A 500ms delay is usually sufficient.
Logging and Status The Logging and Status screen provides various details about the user activity on the UltraLink 2. Figure 14. Logging and Status Screen The log shows the date, time, connection type, and activity that has taken place on the UltraLink 2 unit. If you wish to route the log information to a Syslog Server, enter the server’s IP address in the field provided. To clear the log, click on the “Clear Log” tab. Click on the “Refresh” tab to refresh the log status information.
LDAP Configuration The LDAP configuration should be performed by the administrator and / or the network administrator. Inputs will vary depending on the network configuration, LDAP server IP address and port number, and other parameters. LDAP configuration can be done by clicking on the “Configure LDAP” tab from the main menu. This brings up the below menu. To implement the use of LDAP authentication, check the box. This enables the input fields. Figure 15.
INSTALLATION Single Unit Installation The installation of the UltraLink 2 single access unit is a very easy process. Connect the provided CPU adapter cable to the corresponding PS/2 keyboard, monitor, and PS/2 mouse ports on the UltraLink 2 and on the computer to access. Next connect the network cable from the unit to the network and your done. - - - UltraLink 2 must be configured properly before installing and accessing - - - . Network workstations Computer to access Figure 16.
Dual Unit Installation to a KVM Switch The installation of the UltraLink 2 Dual model to a KVM switch is the same as the dual model installation except a KVM switch is substituted for the stand-alone computer as show in Figure 18. Connect a local keyboard, monitor, and mouse to the corresponding PS/2 top connectors. Connect the supplied keyboard, monitor, and mouse cable from the UltraLink 2, bottom connectors, to the corresponding keyboard, monitor, and mouse ports on the KVM switch.
Operating procedure From any network workstation, start a web browser and enter in the URL field, the IP address assigned to the UltraLink 2 unit. When the unit is located on the network, it will respond back to the web browser with the following three options: 1. Connect using built-in VNC Viewer 2. Download Windows VNC Viewer from unit 3. Download latest VNC Viewer from realvnc.
The first time you connect to the UltraLink 2 or switch CPU ports if connected to a KVM switch, the cursors may be out of sync. Click on the Calibration tab on the toolbar and calibrate the Video + Mouse. After the calibration is complete, the mouse cursors follow each other over the VNC viewer window. will Figure 19. VNC Viewer Toolbar Controls Tab When you click on the “Controls” tab, the below dropdown menu will display.
Refresh Screen This option refreshes the whole screen image to remove any artefacts from moved screen items. This is useful when using very low refresh rates on slow speed communication links. Mouse Control This option displays a mouse control dialog box and is useful when the remote cursor is failing to respond correctly to your mouse movements, even after using the Re-sync and calibration mouse option.
Using automatic configurations • Every setting can be individually subjected to an automatic configuration (click the appropriate ‘Auto’ button) and most can also be manually adjusted. • Use the Calibrate All button to automatically determine the optimum settings for all items. Note: Before using the ‘Calibrate All’ option, if possible, remove on-screen display (OSD) elements generated by any connected KVM switches (such as a host name label or menu).
Host Tab If UltraLink 2 is connected to a KVM switch and the Configure Host feature has been setup, the “Host” tab on the toolbar will display. It allows you to easily switch to any CPU port on the KVM switch. Each of the 128 Host locations can be set-up with the appropriate keyboard command sequence to switch to that port. These keyboard commands are setup from the “Configure, Host” tab.
TROUBLESHOOTING Troubleshooting Remote network users are unable to contact the unit Check that the correct address is being used by the remote users. If the UltraLink-2 is situated behind a firewall, check that the relevant ports are being allowed through the firewall and are being correctly routed. Check the front panel indicators, the LNK indicator should be on. If the network link is a 100Mbps connection, the 100 indicator should also be on. Check the network settings.
SAFETY Safety The UltraLink-2, like all electronic equipment, should be used with care. To protect yourself from possible injury and to minimize the risk of damage to the Unit, read and follow these safety instructions. Follow all instructions and warnings marked on this Unit. Except where explained in this manual, do not attempt to service this Unit yourself. Do not use this Unit near water. Assure that the placement of this Unit is on a stable surface. Provide proper ventilation and air circulation.
SERVICE and MAINTENANCE Maintenance and Repair This Unit does not contain any internal user-serviceable parts. In the event a Unit needs repair or maintenance, you must first obtain a Return Authorization (RA) number from Rose Electronics or an authorized repair center. This Return Authorization number must appear on the outside of the shipping container. See Limited Warranty for more information.
APPENDICES Appendix A- Specifications Video Resolution – 1600 x 1200 (See Appendix C for supported video modes) Power ports.
Appendix B- Part Numbers Part Number Description UL2-SA UltraLink 2 Single mode UL2-DA UltraLink 2 Dual mode TFR-05D250FSUB-2.
Appendix C- Video Modes The following video modes are supported and can be automatically configured by the UltraLink-2. If a recognized video mode cannot be found, the UltraLink-2 will gradually change some of the key parameters to discover whether a video lock can be achieved. Support for VESA GTF (Generalized Timing Formula) is available and can be enabled via the Advanced Unit Configuration screen. The half width video modes capture every other pixel.
Appendix D- Virtual Media Feature The UltraLink-2 provides an ingenious feature that allows authorized remote users to transfer files and folders to a host computer. The “Host” computer must be connected to the UltraLink 2 using the PS/2 to USB adapters. PS/2 to USB adapters Figure 20. Virtual Media set-up Start the VNC viewer, not the Java applet, and enter the assigned IP address in the Server field. Select the encryption needed or use the Default value and click on OK.
Enter the file or folder name to transfer from the remote connection to the Host computer or click on the Browse tab to locate the file / folder to transfer. When the file / folder name has been entered, click on OK to start the process. UltraLink 2 will establish a USB connection from the remote to the Host computer and start windows explorer showing the virtual drive and the selected file to transfer to the Host computer.
Appendix E- VNC Viewer Options When you are connected to the UltraLink 2 using the VNC viewer (not the java applet), there are several options that are available to modify the way the connection is made. Click on the “Options” tab and the below VNC Viewer Option screen will display. When Auto select is checked, this option will examine the speed of your connection to the UltraLink 2 and apply the most suitable encoding method. This option is suggested for the majority of installations.
Scaling tab No Scaling No attempt is made to make the screen image fit the viewer window. You may need to scroll horizontally and/or vertically to view all parts of the screen image. Scale to Window Size Adjusts the server screen image to suit the size of the viewer window. Custom Size Adjusts the server screen image according to the Width and Height settings in the adjacent fields. A drop box to the right of the fields allows you to define the image size by percentage or by pixels, as required.
Load / Save tab Configuration File - Reload Allows you to load a configuration file saved from this, or another viewer. Configuration File - Save Allows you to save the current settings so that they can be copied from one viewer to another. Configuration File - Save As... Allows you to save the current settings under a new name so that they can be copied from one viewer to another. Defaults - Reload When clicked, all connection options are returned to the default settings that are currently saved.
Inputs tab Enable all inputs When selected, allows keyboard, mouse and clipboard data to be transferred between server and viewer systems. Disable all inputs (viewonly mode) When selected, prevents control data being passed between server and viewer. Viewer can display the server output, but cannot control it. Customize Allows you to select which data can be transferred between server and viewer.
Misc tab Shared connection (do not disconnect other viewers) This option does not apply to UltraLink 2 connections. Full screen mode When ticked, the VNC viewer will launch in full screen mode. Use the menu key (usually F8) to exit from full screen mode. Render cursor locally This option does not currently apply to unit connections. Allow dynamic desktop resizing When ticked, the viewer window will be automatically resized whenever the host system’s screen resolution is altered.
Identities tab This feature helps your VNC viewer to confirm that a revisited UltraLink 2 is genuine and not another device masquerading as an UltraLink 2. The list given will retain the identities of all visited units (that have full security enabled). When you first make a secure connection to the unit, the security information for that UltraLink 2 unit is cached within this Identities tab (i.e. the “identity” is known).
Load / Save tab Configuration File - Reload Allows you to load a configuration file saved from this, or another viewer. Configuration File - Save Allows you to save the current settings so that they can be copied from one viewer to another. Configuration File - Save As... Allows you to save the current settings under a new name so that they can be copied from one viewer to another. Defaults - Reload When clicked, all connection options are returned to the default settings that are currently saved.
VNC viewer window options Standard window control items Full screen Expands the VNC viewer window to fill the whole screen with no visible window edges or toolbar. Press F8 to redisplay this menu. Single mouse mode (P) Used for fast network connections where a second, “predictor” cursor is not required. Ctrl, Alt, Send F , Send Ctrl-Alt-Del Sends the selected keypress(es) to the UltraLink 2 and host system. This is necessary because certain keys and key combinations are trapped by the VNC viewer.
10707 Stancliff Road Houston, Texas 77099 Phone (281) 933-7673 www.rose.
