User manual

Chapter 4.
Troubleshooting
If you have any difficulty while troubleshooting, or do not see your camera
system’s symptoms listed here, contact Roper Scientific Customer Service.
System Does Not
Boot Normally
If your operating system does not boot normally after you have installed a
PCI card, try installing the new card in another open PCI slot. If this does not
work:
1. Turn off your computer and remove the newly installed PCI card.
2. Turn your computer back on. If your system boots normally, there is
probably an interrupt conflict between a previously installed expansion
card and the PCI card that you are installing.
3. If you need assistance resolving the interrupt conflict, contact Roper
Scientific Customer Service.
New Hardware
Found Dialog Box
Does Not Appear
(Windows
95/98/2000/ME/XP)
If the New Hardware Found dialog box does not appear after installing a new
PCI card to your computer and booting Windows 95/98/2000/ME/XP:
• Check to make sure that the new PCI card is inserted in a PCI slot
according to your computer manufacturer’s instructions and that the
CoolSNAP system’s HCK disc is in the host computer’s CD drive.
• It is possible that there is a conflict between the new PCI card and a
previously installed expansion card. With the computer’s power turned
off, remove any previously installed expansion cards that your system
does not need to function. (If you are unsure which cards can be safely
removed, call Roper Scientific Customer Service.) Then turn your
computer back on and boot Windows 95/98/2000/ME/XP again.
• If the New Hardware Found dialog box still does not appear, contact
Roper Scientific Customer Service.
Images Not
Displayed
If no images appear:
• Confirm that the switch on the power supply is set to “|”.
• Confirm that the correct CoolSNAP camera is selected in your
imaging software application.
• Power off the camera and the host computer and check all system
connections (particularly the DATA and power cables). Restart.
• Confirm that operating system is set for at least 64k colors (16 bits).
• Confirm that the camera is operational by taking an image with a
standard C-mount lens attached to your CoolSNAP. Using normal
room lighting, place the camera on a table about 3 meters away from
an object and acquire an image.
If the problem persists, contact Roper Scientific Customer Service.
13