User guide

030-300564 Rev A 72 August 2009
User Guide ProLine G90
(
Models 6100
,
6110
)
13.2.6 Test Utilities
The following screen will appear if you select Advanced > Diagnostics > Test Utilities from the main menu. This
screen provides tools for diagnosing network connection problems. Some tests depend on the modem status and the
capabilities exercised by previous tests, and, therefore, may not be run.
If you want to PING using the Test Utilities screen, type your DNS or IP address in the fields provided, and click
the test button. The System Self Test will run a diagnostic test that executes independent of firewall security
settings.
If you want to PING using the MS-DOS (shell) window on your PC or station, you will first need to check your
firewall security setting. (If you PING via DOS shell you are susceptible to firewall rules, as this PING is dependent
on your modem’s firewall settings.) If your firewall is set to Medium or High, you will not be able to PING. You
must set your firewall security setting to Low or None.
To run a DNS test, type the appropriate host name in the field provided, and then click test.
To run a PING test, type the appropriate IP address or host name in the field provided, and then click test.
To run a Trace Route, type the appropriate IP address or host name in the field provided, and then click
trace.
To run a full diagnostic test on your modem, click Test All.
DSL Displays the DSL connection status. If the status is DOWN, check to be sure the cable connecting
your modem to the DSL wall jack is properly connected. (Also, ensure the plug is properly seated in
the modem jack.) If this is ok, then try another phone cable. Next, wait for the modem to train (this
may take up to two minutes). If it still hasn’t come into sync, try power cycling the modem. If after
trying these approaches the modem still will not sync, contact your ISP.
UP: Your modem is operating correctly and has obtained synchronization with the
opposing network device.
DOWN: Your modem is operating correctly, but not synchronized with the opposing
device.