User Manual

27
°
Troubleshooting
Problem Items to check Action Page
Low notes sound
wrong, or are buzzy
Could the volume be
set to maximum?
Lower the volume. p. 6
If you also hear it through headphones:
It may be that the piano has malfunctioned. Please
contact your dealer or a Roland customer service
center.
If you don’t hear it through headphones:
Objects near the piano are resonating because
of the high volume of sound coming from the
speakers. You can take the following measures to
minimize resonances.
5 Locate the speakers 10–15 cm (4–6 inch) away
from walls or other surfaces.
5 Keep the volume down.
5 Move away from the objects that are resonating.
–
Pedal does not sound right
Unusual sound is
heard when you press
the pedal
Could the adjuster
located under the
pedal not be in
contact with the
oor?
The adjuster might have
loosened as you use the
pedal. Adjust the adjuster.
p. 5
Pedal does not work,
or is “stuck”
Is the pedal connected correctly?
Check the pedal cord, and the Pedal jack located on
the bottom of the piano.
–
Could you have
disconnected or
connected the pedal
cord while the power
was on?
Power-o the piano before
you connect or disconnect
the pedal cord.
–
Could the Damper pedal part be set to “Right” or
“Left”?
p. 23
Could Twin Piano be turned on?
If Twin Piano is on, the right pedal will aect only
the right-hand keyboard zone and the left pedal
will aect only the left-hand keyboard zone.
p. 7
Could you have
changed the function
of the pedal?
Return the pedal function
(Center Pedal, Left Pedal,
Reg. Pedal Shift) to its
previous setting.
p. 23
Could you be using the page-turning function? p. 21
Song does not play correctly
The piano’s tonal
character changes
when you record
Could you be
recording with a tone
that you created in
Piano Designer?
Some of the Piano Designer
settings might not be
reproduced when you play
back a song.
–
Could you be playing
back the audio-
recorded sound?
Record as SMF. p. 10
Only the sound of a
particular instrument
in a song does not play
Could the part button
be unlit?
Press the part button so the
indicator is illuminated.
p. 9
No sound when you
play back a song
Could the volume of the song be set to “0”? p. 22
Song volume is too
low / Volume diers
between recording
and playback
Could the song volume be set too low? p. 22
Can’t play back a song
saved in USB ash
drive
Two types of le can be played back: audio les and
MIDI les.
–
Audio les
Extension “.WAV,” 16-bit
linear
Sampling rate “44.1 kHz”
MIDI les
Extension “.MID”
Titles of songs saved
on the USB ash drive
do not appear in the
screen
Could the song name information in the le be
blank or consist of only spaces?
–
Does the le have a “.MID” extension? Song titles
can be shown in the screen only for les that have a
“.MID” extension.
–
Can’t record
Can’t record SMF
Has one of the part buttons for recording been
selected?
p. 10
Can’t record audio
Is a USB ash drive connected to the USB Memory
port?
–
Problem Items to check Action Page
Even though you’re
using headphones
to mute the sound,
a thumping sound is
heard when you play
the keyboard
The keyboard of this piano is designed to simulate
the mechanism of an acoustic piano. Even on an
acoustic piano, a thumping sound is actually being
produced when you press a key. Such sounds do
not indicate a malfunction.
–
Power turns o on
its own
Could the Auto o
setting be something
other than “O ”?
If you don’t need the power
to turn o automatically,
turn the Auto O setting
“O.”
p. 24
Power does not turn
on
Is the AC adaptor connected correctly? –
The volume level of
the device connected
to Input jack is too low
Could the “Input/Bluetooth Vol.” be low? p. 22
Could the volume of the connected device be
turned down?
–
Can’t perform
operations
Could “Panel Lock” be
activated?
Disengage the “Panel Lock”
setting.
p. 9
Sound is heard from
the speakers even
though headphones
are connected
Could the Speaker
Auto Mute setting be
turned “O”?
Turn the Speaker Auto Mute
setting “On.”
p. 24
Piano sounds don’t seem right
No sound
Is the volume turned down? p. 6
Could headphones or an adaptor plug be inserted
in the Phones jack? Alternatively, you won’t hear
sound if the settings prevent the speakers from
outputting sound.
p. 24
Has Local Control
been set to “O”?
Set Local Control to “On.” p. 24
Pitch of the keyboard
or song is incorrect
Could you have made Transpose settings? p. 6
Is the Master Tune setting appropriate? p. 22
Is the setting for the Temperament correct? p. 22
Is the Single Note Tuning setting appropriate? p. 13
Notes are interrupted
Could you be holding down the damper pedal and
sounding a large number of notes?
Could you be using Dual Play or playing along with
a song?
–
Sounds are heard
twice (doubled) when
the keyboard is played
Could you be using
“Dual Play” to layer
two tones?
Press the [Dual] button to
turn o Dual Play.
p. 7
Could the piano be
connected to an
external sequencer?
If you don’t want the other
sound module to produce
sound, turn your DAW’s soft
thru function “O.”
–
If Local Control is turned
“On,” set Local Control to
“O.”
p. 24
Sound appears
dierent when using
Dual Play or Split Play
When using “Dual Play” which layers two tones, or
“Split Play” which lets you play dierent tones with
the left and right hands, the sound might appear
dierent with certain combinations of tones.
p. 7
Reverberation remains
even if you defeat the
Ambience eect
Even if the Ambience eect is o, the acoustic
piano’s own resonance remains.
You can reduce this reverberation by adjusting the
Cabinet Resonance.
–
The sound of the
higher notes suddenly
changes from a certain
key
This simulates the characteristics of an acoustic
piano, and is not a malfunction.
The sound will change where there is a change in
the number of strings per key or a transition from
wound strings to unwound strings.
–
High-pitched ringing
is heard
If you don’t hear it through headphones:
It may be that the piano has malfunctioned. Please
contact your dealer or a Roland customer service
center.
If you also hear it through headphones:
To decrease the metallic ringing, adjust the
following settings.
5 Ambience (p. 6)
5 String Resonance (p. 13)
–
When you press a key,
the sound of a note
you didn’t press is also
faintly heard
In some cases, a note you play might cause a
dierent note (whose frequency is an integer
multiple of the rst note) to resonate, producing
the sensation that the sound has changed; this is
not a malfunction.
Lower the Piano Designer’s “String Resonance”
value, or turn it o.
p. 13