User manual

Troubleshooting for PC WINDOWS based computers
Problem: The computer does not appear to recognize the drive
Solutions:
• A window should appear, notifying you that a device is connected and/or the Lancer HD
icon should appear on the “My Computer” folder.
• Your computer Minimum requirements may not meet the minimum system requirements
as indicated in this Manual. See Page 7
• Lancer is bus-powered through FireWire ports and turn ON automatically. With USB
connections you may need to connect to more ports to receive enough power depending
on your computer. When connecting the Lancer drive with a USB port, certain laptop
computers may not provide enough power to operate the drive. To overcome this problem,
connect the Lancer drive using a USB Y-connector. This problem is likely to occur when
using certain brands of laptop computers
• Please review the Manual’s installation procedure in reference to Formatting, Operating
Systems and Interfaces you are using to ensure they were properly followed.
• Please check the cable connections as the cables must be properly and securely attached to
the computer and hard drive. Ensure that there is a firm connection. It is suggested that
the cables be detached and reattached and that the computer be shut off for 20 seconds
and then restarted.
• If a conflict with drivers or extensions exists, contact Rocstor for assistance; email tech
support at [e-mail] or call technical support department at 888.877.7716.
Problem: The FireWire ports would not mount (work) with Windows 2000
Solution:
• You may require installing Windows 2000 Service pack 4. You may download the Service
Pack 4 update for free from the Microsoft website.
http://www.microsoft.com/Downloads/details.aspx?familyid=1001AAF1-749F-49F4-8010-
297BD6CA33A0&displaylang=en
Problem: The Lancer drive is not working fast enough
Solution:
• You may have too many devices connected to your computer (in particular in case of
Laptops.) Disconnect some devices and observe if there is an improvement in performance.
Problem: The performance and/or transfer speeds are slow when the Lancer drive is connected
to my USB port.
ROCSTOR | LANCER LX user manual Page | 36