User manual

Page | 36
ROCSTOR
|
EAGLEROC E9
user manual
Problem: The performance and/or transfer speeds are slow when the Eagleroc drive is
connected to my USB port.
Solution:
• USB ports come in different speeds from 12Mbits/ s to 480MBits/s. USB 2.0 is a High-Speed
connection. If the Eagleroc HD is connected to a USB 1.1 port (low speed) or hub, the drive
will work slower than if connected to a USB 2.0 port or hub.
Problem: There is no increase in performance when the Eagleroc drive is connected via the USB
cable to a USB 2.0 port.
Solution:
• Ensure that the USB 2.0 drivers for the host bus and device have been properly and securely
installed. You may reinstall to assure proper installation.
Problem: The drive is working slow, when connected directly to a USB 2.0 port on your
computer
Solution:
• Review the minimum system requirements for your computer to ensure it supports High
Speed USB 2.0.
General Notes:
• When connecting the device to USB 2.0 port in your computer please be sure that the
connection at the host computer is High Speed USB 2.0 and drivers (if required) are
installed, otherwise you may experience slower transfer speed between the host comport
and the Eagleroc device.
Front Lights:
Problem: The front Light does not come ON.
Solutions:
• The Eagleroc device may not be connected to electricity.
• If connect to UPS (battery backup) system, the UPS switch is in the OFF position.
• The AC adaptor (Power Supply) does not work. Contact Rocstor technical support.
Situation: The light is Blue but it also flickers in Red.
Solutions:
• The Light is OFF when the drive is Reading/Writing; do not turn the device OFF in this
situation as you may lose the data being transferred in R/W.
• The light remains Blue at normal operation or idle operation.