ROCSECURE – Rocsafe MX User Manual store your future ROCSAFE MX User Manual 1
ROCSECURE – Rocsafe MX User Manual TEMPRORY TABLE OF CONTENTS 1. About this Guide ............................................................................... 2. Introduction ...................................................................................... 2.1. 2.2. 2.3. 2.4. 3. Installation ........................................................................................ 3.1 3.2 3.3 3.4 4.
ROCSECURE – Rocsafe MX User Manual IMPORTANT NOTICES Safety Notices • • • • • The warranty is void if an unauthorized person attempts and/or repairs the hard disk drive. Read all Manuals and instructions carefully before using the device. Do not spill any liquid or insert any object into the device. Use the device within the specifications indicated, including but not limited to: power requirements, temperature, humidity, sunlight and magnetism from other devices such as computers and televisions.
ROCSECURE – Rocsafe MX User Manual • Do not spill any liquid or insert any object into the device. • Do not attempt to disassemble and service the Rocsafe drive during the warranty period. • Please read the Safety Notices and Limited Warranty information in this Manual and on the Rocstor website (www.rocstor.com) for further details.
ROCSECURE – Rocsafe MX User Manual AMENDMENT RECORD AMDT NO. AFFECTED PAGE(S) ECN/DCR NO.
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ROCSECURE – Rocsafe MX User Manual 1. About this Guide This guide is designed to provide step-by-step instructions for installation of Rocsecure Rocsafe MX and as a reference for its operation and usage. PLEASE READ AND FOLLOW THE INSTRUCTIONS PROVIDED IN THIS GUIDE CAREFULLY AND THOROUGHLY. FAILURE TO DO SO MAY RESULT IN DAMAGE TO ROCSAFE MX MOBILE AND ANY OR ALL OF THE CONNECTED DEVICES.
ROCSECURE – Rocsafe MX User Manual 2. Introduction 2.1. About Rocsafe MX Congratulations on your purchase of Rocsecure Rocsafe MX. Rocsafe MX represents the most advanced secure Mobile storage solution today, utilizing smart card authentication technology and AES 128/256 bits full disk encryption. With Rocsafe MX Mobile, you can enjoy Mobile storage with the speed and convenience of both USB 2.0 and FireWire 400/800 in a compact form factor, and be assured that your data is safe from prying eyes.
ROCSECURE – Rocsafe MX User Manual 2.2.
ROCSECURE – Rocsafe MX User Manual 2.3. Checklist The following items are included with Rocsafe MX. If you discover any missing items, please contact your distributor/retailer. • • • • 2.4. 1 1 x Rocsafe MX Encrypted external hard drive 1 x USB Y cable 2 x Rocsecure Smartcards 1 x black pouch Specifications Drive compatibility • 2.5” SATA 9.5mm height drives (any capacity) Bus Interface • USB 2.
ROCSECURE – Rocsafe MX User Manual 3. Installation To use Rocsafe MX, simply remove the bottom cover and install your 2.5” SATA hard drive by connecting it to the 22pin SATA connector within. Detailed step-by-step instructions are provided in this section. 3.1 Installing a hard drive Rocsafe MX supports standard 2.5” SATA hard drives. To install your 2.5” hard drive, follow these three easy steps: 1.
ROCSECURE – Rocsafe MX User Manual Connecting Rocsafe MX to a computer Once your hard drive is installed in Rocsafe MX, you are ready to use it with your computer. To do so, follow these easy steps: 1. Insert the USB or Firewire 400/800 connector to your computer’s corresponding port. 2. Insert the USB or Firewire 400/800 to Rocsafe MX’s corresponding port. Ensure correct connector orientation to obtain a snug fit. 3. The unit’s backlight will turn on, indicating that Rocsafe MX has powered up.
ROCSECURE – Rocsafe MX User Manual Notes on using USB port: • Do not attempt to use Rocsafe MX when connected to a bus-powered USB hub or USB extension cable. • Rocsafe MX requires 2 full power USB ports. Connecting to a non-USB compliant port may cause operation damage or failure. • To achieve USB 2.0 speeds, always connect Rocsafe MX to a USB 2.0 HiSpeed port.
ROCSECURE – Rocsafe MX User Manual Using the built-in keypad The built-in keypad allows you to enter/change your PIN (refer to Section 0 on Authentication and Section 7 on changing PIN). It works on the principle of capacitive sensing to provide a better user experience and can detect the presence of a touch on the button. Note: • The keypad works on the principle of TOUCH and users need NOT exert force on a button to register a key pressed.
ROCSECURE – Rocsafe MX User Manual Using an AC Power Adapter Rocsafe MX is designed to be powered by the USB bus. However, due to variances of your PC’s hardware, the host USB power supply may be inadequate at times. In this case, an extra AC power adapter is needed. The specifications of the power adapter are: Input: 100-240V AC, 50-60Hz, 0.5A Output: +5V DC, 2A DC plug: 1.3mm Note: ROCSAFE MX remains in authenticated mode as long as power is supplied.
ROCSECURE – Rocsafe MX User Manual Authentication Rocsafe MX requires users to authenticate themselves via two-factor authentication before they are granted access to the installed drive. In order to do so, users must have the included smart card (something you have) and its associated PIN (something you know). The authentication process involves inserting the correct smart card into Rocsafe MX, followed by PIN entry.
ROCSECURE – Rocsafe MX User Manual Insert the smart card into the smart card slot with the contacts facing down and the word “ROCSECURE” on the card facing up 5 Enter your 8-digit PIN, followed by the Enter button Setting up the drive After you have successfully authenticated yourself to Rocsafe MX, drive access will be granted. The connected drive will then present itself to the operating system as a removable drive. Please wait for a few seconds for this process to fully complete.
ROCSECURE – Rocsafe MX User Manual 5.1 Setting up a new drive To set up a new hard drive, you have to partition and format it. Follow your operating system’s instructions on how to do so, or refer to Section 8.1 Partitioning and formatting your hard drive. 5.2 Setting up an existing drive No additional steps are required to set up a previously formatted hard drive. The drive will be recognized by the operating system and may be accessed as per normal.
ROCSECURE – Rocsafe MX User Manual 6 Disconnecting ROCSAFE MX CAUTION: To prevent data loss, ensure that all active applications are closed before shutting down Rocsafe MX. To disconnect Rocsafe MX, follow your operating system’s proper device removal process. Windows XP 1. 2. 3. 4. 5. 6. 7. Double click on the Safely Remove Hardware Icon in your system tray. Select USB Mass Storage Device from the list, and select the device you would like to remove. Click Stop. Click OK to confirm drive disconnection.
ROCSECURE – Rocsafe MX User Manual 7 Smart Card Security Features You can perform certain smart card related security functions with Rocsafe MX. These functions are only available before/during authentication. The following functions are available. CAUTION: Smart Card security and administrative functions must be performed carefully as they cause changes in smart cards and associated PINs. Please read the following instructions carefully and follow them when performing administrative functions. 7.
ROCSECURE – Rocsafe MX User Manual 7.2 Administrative Mode You may enter Administrative mode with ROCSAFE MX. In this mode, you can change the Admin PIN and/or initialize a ROCSECURE smart card so as to use it with Rocsafe MX. Additional ROCSECURE smart cards may be purchased from ROCSECURE. You will need a supported ROCSECURE smart card, and knowledge of the Admin PIN to enter the mode. The default factory Admin PIN is “87654321”. To exit Administrative Mode, reconnect the USB cable. 7.2.
ROCSECURE – Rocsafe MX User Manual 8 Helpful Information 8.1 Partitioning and formatting your hard drive In order to use a new hard drive with Rocsafe MX, you will have to partition and format the drive. Follow these steps to do so: CAUTION: Performing partition and format operations will erase all data in the drive. Windows XP 1. 2. 3. 4. 5. 6. 7. 8. Connect and authenticate into Rocsafe MX. Right click on My Computer and Select Manage. From the Computer Management window, select Disk Management.
ROCSECURE – Rocsafe MX User Manual 9 Care and Handling The following are some important information on the proper care and handling of Rocsafe MX. Please take a moment to review these instructions. • • • • • • • • As with any storage solution, it is recommended that the data of the connected drive be backed up regularly. Ensure that you follow the proper removal procedure to disconnect Rocsafe MX. Do not move or disconnect this device from your computer while it is reading or writing data.
ROCSECURE – Rocsafe MX User Manual 10 Frequently Asked Questions What is ROCSECURE Rocsafe MX? Rocsafe MX is a secure hard disk enclosure for 2.5” SATA hard drives. It provides access control via two-factor authentication and data-at-rest security via hardware-based full disk encryption. How easy it is to use Rocsafe MX? It is very simple and straightforward.
ROCSECURE – Rocsafe MX User Manual What are the advantages of hardware-based full disk encryption over software encryption solutions? • • • • • Unlike existing software solutions, Rocsafe MX encrypts every single byte and sector of the hard drive. This means all temporary files, all partitions and even the boot sector is encrypted One major disadvantage of existing software disk encryption products is that they are Operating System (mostly Windows) dependent.
ROCSECURE – Rocsafe MX User Manual Can I use Rocsafe MX Mobile with my operating system? Yes! Because Rocsafe MX Mobile uses hardware for the authentication and encryption processes, it is operating system independent. As long as your choice of operating system supports the USB Mass Storage class specification and/or FireWire 400/800 specification, you may use Rocsafe MX Mobile with it. Rocsafe MX Mobile has been tested under Windows XP, 2000, Mac OS and Linux.
ROCSECURE – Rocsafe MX User Manual What happens if I lose my smart card? The smart cards included contain the encryption key of the installed drive. The key is protected by your PIN, and st hence it is inherently secure as long as your PIN is not compromised. If you lose your 1 card, please continue to nd use the 2 card to access your drive. You may wish to purchase additional cards, and/or our key management system to duplicate cards.
ROCSECURE – Rocsafe MX User Manual 11 Troubleshooting In the event that your Rocsafe MX does not function properly, please refer to the following checklist to find out what the problem is. If further technical support is required, please contact your Rocsafe MX Mobile reseller or ROCSTOR-ROCSECURE Technical Support at ROCSTOR-ROCSECURE Technical Support Hotline Number: +1.818.449.2000 Email: support@Rocstor.
ROCSECURE – Rocsafe MX User Manual Problem Query Possible reason and remedy The drive is not recognized. Is the file system supported by the operating system? When using an existing drive in a new operating system, ensure that the file system used by the drive is compatible with the new operating system. Is your Rocsafe MX connected to a USB port? Ensure that the ROCSAFE MX is plugged into a USB port directly rather than an extension cable or hub.
ROCSECURE – Rocsafe MX User Manual END Temp Rocsafe 30
ROCSECURE – Rocsafe MX User Manual GENERAL Introduction Choose Rocstor drives and store your future.
ROCSECURE – Rocsafe MX User Manual Minimum System Requirements Mac Users: Window Users: Hardware: FireWire* 800 or USB (1.1 or 2.0) port(s.) Hardware: FireWire* 800 or USB (1.1 or 2.0) port(s.) Mac: PowerPC or Intel processor running Mac OS 9, X, Leopard Operating Systems: Microsoft Windows 2000, Me, XP, Vista Recommended memory: 512 MB RAM Recommended memory: 512 MB RAM * Many computers do not come with factory installed FireWire 800 or eSATA ports.
ROCSECURE – Rocsafe MX User Manual Cable Types FireWire 400 (IEEE 1394a) 6-Pin FireWire 400 connector • FireWire 400 can transfer data between devices at 400 Mbits/sec FireWire 800 (IEEE 1394b) 9-Pin FireWire 800 connector • FireWire 400 can transfer data between devices at 800 Mbits/sec USB supports three data transfer rates: • USB 2.0: A Hi-Speed (USB 2.0) rate of 480 Mbits/s (60 MB/sec) • USB 1.1: A Full Speed rate of 12 Mbits/s (1.5 MB/sec) • USB 1.0: A Low Speed rate of 1.
ROCSECURE – Rocsafe MX User Manual INSTALLING YOUR DRIVE Rocsafe MX as a bootable device Disconnecting Your Drive PC Mac Reformatting Your Drive Reformatting via PC (Window based computers) Reformatting via Mac Important Note How to Daisy-Chain through FireWire ports to your Rocsafe Drive at one time 34
ROCSECURE – Rocsafe MX User Manual PARTITIONING AND FORMATTING THE ROCSAFE DRIVE ON A MAC OS WARNING: Formatting and Partitioning the Rocsafe Drive will destroy all of its data. To protect your data, back it up before formatting or partitioning this device.
ROCSECURE – Rocsafe MX User Manual PARTITIONING AND FORMATTING THE ROCSAFE DRIVE ON WINDOWS 2000, XP AND VISTA WARNING: Formatting and Partitioning the Rocsafe Drive will destroy all of its data. To protect your data, back it up before formatting or partitioning this device.
ROCSECURE – Rocsafe MX User Manual Troubleshooting Troubleshooting for MACINTOSH computers Troubleshooting for PC WINDOWS based computers 37
ROCSECURE – Rocsafe MX User Manual KNOWLEDGE BASE Rocsafe Unique Features 38
ROCSECURE – Rocsafe MX User Manual Specifications • • • Dimensions: Weight: Transfer rates 39
ROCSECURE – Rocsafe MX User Manual Introductions: Interfaces (ports) and Cables FireWire is Apple Inc.’s brand name for the IEEE 1394 interface (although the 1394 standard also defines a backplane interface). FireWire is also known as i.LINK (Sony’s name) and DV (Panasonic’s name, not to be confused with DV camcorder tapes). It is a serial bus interface standard for high-speed communications and isochronous real-time data transfer, frequently used in a personal computer and digital audio / digital video.
ROCSECURE – Rocsafe MX User Manual FireWire 800 (IEEE 1394b) 9-pin FireWire 800/3200 (IEEE 1394b) connector was introduced commercially by Apple in 2003. This newer 1394 specification (1394b) and corresponding products allow a transfer rate of 786.432 Mbits/sec full-duplex via a new encoding scheme termed beta mode. It is backwards compatible to the slower rates and 6-pin connectors of FireWire 400.
ROCSECURE – Rocsafe MX User Manual Universal Serial Bus (USB) is a serial bus standard to interface devices. USB was designed to allow peripherals to be connected using a single standardized interface socket and to improve Plug-and-play capabilities by allowing devices to be connected and disconnected without rebooting the computer (hot-swapping).
ROCSECURE – Rocsafe MX User Manual Serial Advanced Technology Attachment (SATA) is a computer bus primarily designed for transfer of data between a computer and storage devices (like hard disk drives or optical drives). The main benefits are faster transfers, ability to remove or add devices while operating (hotswapping), thinner cables that let air cooling work more efficiently, and more reliable operation with tighter data integrity checks than the older Parallel ATA interface. SATA 1.
ROCSECURE – Rocsafe MX User Manual Compassion Chart: SAS eSATA SATA 300 SATA 150 PATA (133) FireWire 3200 FireWire 800 FireWire 400 USB 2.0 USB 3.0 Ultra -320 SCSI Fiber Channel Over Copper Cable Fiber Channel Over Fiber Infiniband 12x quad-rate Raw Bandwidth Transfer Speed (Mbits/s) (Mbits/s) Max. Cable Length Feet (meters) Power Provided 3000 3000 3000 1500 1064 3144 786 393 480 4800 2560 375 375 375 187.5 133 393 98.25 49.13 60 600 320 26 Ft (8 m) 6.5 Ft (2 m) 3.3 Ft (1 m) 3.
ROCSECURE – Rocsafe MX User Manual Introductions: Formatting File Allocation Table (FAT) FAT is a file system developed by Microsoft for MS-DOS and is the primary file system for consumer versions of Microsoft Windows. The FAT file system is relatively uncomplicated and is supported by virtually all existing operating systems for personal computers.
ROCSECURE – Rocsafe MX User Manual HFS Plus or HFS+ This is a file system developed by Apple Inc. to replace their Hierarchical File System (HFS) as the primary file system used in Macintosh computers (or other systems running Mac OS). It is also one of the formats used by the iPod digital music player. HFS Plus is also referred to as Mac OS Extended (or, erroneously, “HFS Extended”), where its predecessor, HFS is also referred to as Mac OS Standard (or, erroneously, as “HFS Standard”).
ROCSECURE – Rocsafe MX User Manual LIMITED WARRANTY This Limited Warranty is provided by Rocstorage, Inc. (hereinafter: Rocstor) for all lines of products. General Terms EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, ROCSTOR MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ROCSTOR EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.
ROCSECURE – Rocsafe MX User Manual YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. ROCSTOR IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA.
ROCSECURE – Rocsafe MX User Manual Limitation on Consequential Damages ROCSTOR IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. ROCSTOR IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.
ROCSECURE – Rocsafe MX User Manual Service upgrades purchased in one country are not transferable to another country. Capacity Disclaimer Actual accessible hard drive capacity will indicate up to 10% lower than stated under different Operating Systems and formatting. The storage volume is measured in total bytes before formatting. References to round numbers of gigabytes or terabytes are an approximation only.
ROCSECURE – Rocsafe MX User Manual the United States and Canada can call toll-free: (888) 877-8777; all others must call (818) 449-2000. When calling for support, please have the product’s serial number (printed on the label on the bottom of the drive) and system hardware information available.
ROCSECURE – Rocsafe MX User Manual Contact Information Corporate Headquarters 8130 Remmet Avenue Canoga Park, CA 91304-4129 Office: +1 (818) 449-2000 Fax: +1 (818) 884-8777 Email: info@Rocstor.com Technical Support / RMA Tel: (888) 877-7716 (USA and Canada) Tel: +1 (818) 449-2000 (Domestic and Internationals) Fax: +1 (818) 884-8777 Hours: 9:00 am - 5:00 pm PST Mon - Fri (excluding holidays) Email: support@Rocstor.
