User manual

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER
STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA.
BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL,
PROPRIETARY, OR PERSONAL INFORMATION. ROCSTOR IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY
PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. ROCSTOR IS NOT RESPONSIBLE FOR THE RESTORATION
OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY ROCSTOR WHEN THE
PRODUCT WAS MANUFACTURED.
Rocstor does not warrant that the operation of this product will be uninterrupted or error-free. Rocstor is not
responsible for damage that occurs as a result of your failure to follow the instructions that came with the Rocstor
branded product.
This Limited Warranty does not apply to expendable parts. This Limited Warranty does not
extend to any product from which the serial number has been removed or that has been
damaged or rendered defective (a) as a result of accident, misuse, abuse, or other external
causes; (b) by operation outside the usage parameters stated in the user documentation
that shipped with the product and/or posted on the Rocstor website; (c) by the use of parts
not manufactured or sold by Rocstor; (d) as a result of normal wear; or (e) by modification
or service by anyone other than (i) Rocstor, (ii) a Rocstor authorized service provider, or (iii)
your own installation of end-user replaceable Rocstor or Rocstor approved parts if available
for your product in the servicing country.
These terms and conditions constitute the complete and exclusive limited warranty agreement between Rocstor
and you regarding the Rocstor branded product you have purchased or leased. These terms and conditions
supersede any prior agreements or representations including representations made in Rocstor sales literature or
advice given to you by Rocstor or an agent or employee of Rocstor-that may have been made in connection with
your purchase or lease of the Rocstor branded product. No change to the conditions of this Limited Warranty is
valid unless it is made in writing and signed by an authorized representative of Rocstor.
Buyer’s Obligation under the Warranty
The person requesting coverage under this warranty shall prove that he or she is the original purchaser and
declares that the product has not been sold, leased, bartered or otherwise changed possession. The purchaser
shall frequently backup the Rocpro hard drive and backup the data immediately prior to returning the drive for
warranty service.
The buyer must notify Rocstor and show proof of notification, through any reasonable means of
communication. See full street address email address and toll free phone numbers below or updated contact
information are available on Rocstor.com website. The notification shall identify any defect, malfunction, or
nonconformity promptly upon discovery. Rocstor will acknowledge receipt of the communication and issue a
Return Merchandise Authorization (RMA) code. The buyer is obligated to securely and safely package(s) the
product, preferably in the original packing materials, WITH THE RMA number, and deliver it together with a copy
of the original purchase receipt and a description of the problem to the Rocstor home office. Buyer is
responsible for the product until it is received by Rocstor. It is recommended that the product be insured during
transportation by the sender. You must prepay any shipping charges, taxes, or duties associated with
transportation of the product. In addition, you are responsible for insuring any product shipped or returned for
service. You assume risk of loss during shipping.
BIGROC 5C – 4Bay RAID - 1U Rack Mount System - User Manual Page | 64