store your future BIGROC 5C User Manual 4-Bay RAID - 1U Rack Mount System eSATA, 2xFireWire 800, FireWire 400 & USB 3.
TABLE OF CONTENTS IMPORTANT NOTICES .................................................................................................................5 SAFETY NOTICES ..........................................................................................................................5 GENERAL NOTICES........................................................................................................................5 CAPACITY DISCLAIMER..................................................................
VERIFY DRIVER INSTALLATION .......................................................................................................31 QUESTIONS & ANSWERS CONCERNING RAID SYSTEMS ...........................................................33 SPECIFICATIONS........................................................................................................................36 PARTITIONING AND FORMATTING THE BIGROC 4-BAY DRIVE ON A MAC OS ..........................
NOTES: BIGROC 5C – 4Bay RAID - 1U Rack Mount System - User Manual Page | 4
IMPORTANT NOTICES Safety Notices • The warranty is void if an unauthorized person attempts and/or repairs the hard disk drive. • Read all Manuals and instructions carefully before using the device. • Do not spill any liquid or insert any object into the device. • Use the device within the specifications indicated, including but not limited to: power requirements, temperature, humidity, sunlight and magnetism from other devices such as computers and televisions. • Please visit the Rocstor website, www.
Exposure to strong electromagnetic fields may cause the device to malfunction or data to be corrupted. • Do not drop or cause shock to your RAID. • Do not spill any liquid or insert any object into the device. • Do not attempt to disassemble and service the Rocpro drive during the warranty period. • Please read the Safety Notices and Limited Warranty information in this Manual and on the Rocstor website (www.rocstor.com) for further details.
Please thoroughly read and follow the instructions provided in this manual. Failure to do so may result in damage to the RAID System, and any or all of the connected devices.
GENERAL Introduction Bigroc 5C 4 - Bay Desktop RAID 2xFireWire 800, FireWire 400, eSATA and USB 3.0 (USB 2.0 & 1.1) The new Bigroc 4-Bay RAID system provides massive storage capacity and advanced RAID configuration in a compact storage device. The Bigroc delivers extraordinary performance and reliability for both Mac and PC users. Specifically designed for demanding audio/video professionals, the new Bigroc contains fast SATA high capacity 3.5” drives in heat dissipating aluminum case.
BOX CONTENTS • • • • • • • 4-Bay RAID 1U Rack Mount System USB 3.0 cable, 6-pin to6-pin FireWire 400 (1394a) cable 9-pin to 9-pin FireWire 800 (1394b) cable eSATA cable US power cable Quick Start Guide Please keep (store) all package contents and packaging material during the limited warranty period.
SPECIAL FEATURES • • • • • • • • • Supports current SATA II compliant HDDs, fully backward compatible with SATA 1.0 and SATA 1.0a compliant HDDs Connects flexibly via an eSATA, USB 3.0 (2.0), 1394a or 1394b port Provides JBOD, RAID 0 (Striping), RAID 1 (Mirroring), Span, Clone, RAID 5, RAID 10 (1+0) Supports Automatic Rebuild in Raid 1+HotSpare, Clone + Hot-Spare, and RAID 5+HotSpare. Configures RAID modes via switches; no IT expertise required.
MINIMUM SYSTEM REQUIREMENTS Mac Users: Window Users: Hardware: eSATA* or FireWire* (400 or 800) or USB 2.0 port(s.) Hardware: eSATA* or FireWire* (400 or 800) or USB 2.0 port(s.) Mac: PowerPC or Intel processor running Mac OS 10.5 and later Operating Systems: Microsoft Windows XP, 2003, Vista, Widows 7, 8 RAM: 1 GB RAM CPU: 266 MHz (Vista 800 MHz) RAM: 1 GB RAM 3.5” SATA compatible hard drive is required for the RAID System unit.
CONNECTORS • • • • FireWire 800 (IEEE 1394b) port x2 FireWire 400 (IEEE 1394a) port x1 USB 3.0 port x1 eSATA port x1 SYSTEM VIEWS Front View The status indication of each LED indicator is listed under the LED INDICATORS section below.
INSERTING/REPLACING THE HARD DRIVES IN THE RAID SYSTEM Place the system with its front view facing you. Open the front panel door.
Closing the front panel: To remove the hard drive(s) simple pull the lever above the hard drive slot; the hard drive will slide out and ready to be removed. IMPORTANT NOTE: all hard drives installed MUST be RAID compatible hard drives, with same capacities and speeds of 7,200 R.P.M. or higher and preferably from the same manufacturer of hard drives.
CONNECTING THE RAID SYSTEM TO A COMPUTER Complete the following steps to connect the RAID System to a host computer. The RAID System should only be connected to a host computer via one interface only. Connect the AC/DC power adapter. Insert both ends of the USB 2.0, eSATA, FireWire 400, or Fire Wire 800 cable(s) into the corresponding port of the RAID System and the host. Use only ONE connection cable.
You are now ready to begin using your RAID System! Due to compatibility issues, if you use the eSATA interface to do the data transfer, the Silicon Image eSATA host controller is highly recommended. Connecting Multiple Devices Using FireWire 400 or 800, you can connect other computer hardware or digital devices to your RAID System. This connection is called “Daisy chain.” Items which may be connected might be such as digital video camera, another HD or DVD writer.
SAFE REMOVAL OF THE RAID SYSTEM Safe removal of the RAID System from the host controller is highly recommended, especially when switching interfaces. In order to safely remove your RAID System from the host controller, you would need to eject the device on your host controller system. If using a MAC System, safe removal of the RAID System from the host for all interfaces is necessary. If using a PC System, safe removal of the RAID System from the host depends on the interface.
RAID MODES A Redundant Array of Independent (or Inexpensive) Disks (RAID) is a system that utilizes multiple hard drives to share or replicate data among the disks. The benefit, depending on the selected RAID Mode (combinations of disks), is one or more of the following: increased data integrity, fault-tolerance, and throughput or capacity when compared to single drives. Deleting the current partition prior to changing RAID modes is highly recommended.
RAID 0 (Striping) RAID 0 (Striping) is a performance-oriented, non-redundant data mapping technique. It combines multiple hard drives into a single logical unit. Instead of seeing several different hard drives, the operating system sees only one large drive. Striping splits data evenly across two or more disks simultaneously, dramatically increasing performance.
RAID 1 (Mirroring) RAID 1 (Mirroring) consists of at least two drives storing duplicate copies of the same data. In this mode, the data is simultaneously written to two disks. Thus, the storage capacity of a two-disk array is combined into a single disk and the capacity is limited to the size of the smallest disk. The speed of operation is slower in comparison to other RAID modes. During rebuild, the first HDD inserted into one of the HDD slots is recognized by the RAID System as the source HDD.
SPAN (combine Mode) Spanning provides another maximum capacity solution, which some call it as “Large”. Spanning combines multiple hard drives into a single logical unit. Unlike Striping, Spanning writes data to the first physical drive until it reaches full capacity. When the first disk reaches full capacity, data is written to the second physical disk. Spanning provides the maximum possible storage capacity, but does not increase performance.
RAID 5 RAID 5 uses block-level striping with parity data distributed across all member disks. It is also called Parity RAID. Every time a block is written to a disk in a RAID 5 disk array, a parity block is generated within the same stripe. A block is composed of many consecutive sectors on a disk. A series of blocks (a block from each of the disks in an array) is collectively called a "stripe." The parity information inside the parity block is not the identical copy of the source data.
RAID 10 (1+0) In RAID 1+0, the data is first mirrored and then striped. Under this RAID Mode, it provides another way to achieve higher performance and data security, while increasing complexity. It is usually called “a mirror of stripes.” RAID 1+0 mode provides excellent data protection and fault tolerance. The speed of operation is fast in comparison to other RAID modes (except RAID 0).
JBOD (JUST A BUNCH OF DISKS) Just a Bunch of Disks (JBOD) refers to a group of hard drives. In JBOD, the number of logical drives is equal to the number of physical drives. This mode allows the RAID System to operate as a multi-disk storage enclosure, but provides no data redundancy. Under the RAID MASTER, JBOD Mode is not listed as an option and the hard drives can be operated as JBOD simply in its original “unreleased” format.
POWER On/Off LED x 1 Indicators Power on Power off Color Blue None RAID ALERT LED x 1 Indicators Healthy Rebuild Broken or Degrade Fan Error Color None Blink Red Red Flash Red BIGROC 5C – 4Bay RAID - 1U Rack Mount System - User Manual Page | 25
Hard Disk Drive LED x 4 There are 2 LED lights for each Hard Disk Drive slot. The left LED indicates “Connection/Access” and the right one indicates “Health”. The Connection/Access LED is only one-color (white). When the hard drive is connected, the white LED will be on. When hard drive is healthy and not being accessed, white LED color will be on. When the hard drive is being accessed, the white LED will flash. The Health LED is only one color (red). The red color is for Health condition of the hard drive.
EXTERNAL BOOTUP External Bootup may be required if the user has two different operating systems set up in both the host computer and the RAID System. PC The External Bootup with different interface: OS \ Interfaces Windows DOS Linux USB 2.0 No Yes No FireWire No No No eSATA Yes Yes Yes MAC The External Bootup varies with different platform and interfaces: eSATA Platform \ Interfaces USB 2.
DISK VOLUME OVER 2TB The 2+TB hard drive support is determined by the chipset used in the device and the operating system itself. The RAID System supports and recognizes 2+TB hard drives, but the actual 2+TB support will vary depending on the different operating systems used. Windows Linux Mac OS Windows 2000, XP, or older Windows XP 64-bit, Windows 2003 32bit/64-bit (SP1 and SP2) Windows Vista, Windows 2008 32-bit/64-bit Linux 32-bit/64-bit Mac OS 9/10.1/10.2 Mac OS 10.3/10.4/10.
GLOSSARY EXTERNAL BOOTUP External Bootup may be required if the user has two different operating systems set up in both the host computer and the RAID System. PC The External Bootup with different interface: OS \ Interfaces Windows DOS Linux USB 2.0 No Yes No FireWire No No No eSATA Yes Yes Yes MAC The External Bootup varies with different platform and interfaces: Platform \ Interfaces Power PC CPU (G4 or Later) Intel-based CPU eSATA Mac driver No driver builtbuilt-in in USB 2.
ESATA PCI EXPRESS CARD INSTALLATION Complete the steps provided in this section to install the eSATA PCI Express Card to use with the RAID System. The eSATA PCI Express Card provides a host computer with two Windows and Mac compatible eSATA ports. System Requirements Windows 2000 or later 32-bit/64-bit OS • Mac OS 10.4.x or later • An available PCI-Express slot • CD-ROM or DVD-ROM drive Hardware Installation 1. Power “off” and unplug your computer. 2.
Please refer to User’s Manual for eSATA Host Card on our website. Verify Driver Installation Mac OS: If a driver installation failure error message appears after restarting the computer, follow the recommendations provided in the error message. Windows OS: 1. Right-click the My Computer icon on your desktop and choose Manage from the pop-up menu. 2. Double-click Device Manager. 3. Double-click SCSI and RAID controllers. 4. Verify that the SiI 3132 SATALink Controller appears, as shown below.
Windows 2003 and XP: Windows 2000: BIGROC 5C – 4Bay RAID - 1U Rack Mount System - User Manual Page | 32
QUESTIONS & ANSWERS CONCERNING RAID SYSTEMS Selecting the Proper RAID Mode Q: How do I choose the proper RAID mode for my RAID System based on the tasks I need to perform? A: This RAID System is considered a “Mass Storage” device; which means its capacity size is sufficient for data management; the different RAID mode settings can help the user to administer the enormous data storage from the combined capacities of the hard drives.
Linux OS Linux Fedora Core 8 / 32-bit Linux Fedora Core 8 / 64-bit Linux Fedora 10 / 64-bit USB No No Yes eSATA Yes Yes Yes Discrepancy in Reported and Actual Size Capacity Q: I have a 750GB HDD, why does the RAID only recognize the HDD available space as less than 750GB? A: Many customers are confused by their host system when it reports a discrepancy between reported capacity and actual capacity. Several factors can come into play when your host system views and reports the capacity of a hard drive.
RAID 0 Q: If I have 4 HDDs, can I create two sets of storage units by using RAID 0 Mode? A: The Bigroc 4-Bay is designed to support 4 HDDs, but it cannot create or support two sets of storage units under RAID 0 mode. Rebuild Q: Does the RAID have to be connected to the host computer when it is in Rebuild Mode? A: No. The RAID can support off-line Rebuild, which means it can perform the Rebuild function without being connected to a host computer.
SPECIFICATIONS Model Name Connector HDD Support RAID Level Data Transfer Speed LED Indicators Power Supply FAN Dimension Weight (without HDD) Bigroc 5C 4-Bay eSATA x 1, USB 2.0 x 1, 1394a x 1, FireWire 800 (1394b) x 2 3.5” SATA HDD* *Identical HDD recommended – same manufacturer, capacity and RPM RAID 0 (Striping), RAID 1 (Mirroring), RAID 5, RAID 5+HotSpare, RAID 1+0,JBOD eSATA: up to 3,000Mbit/sec USB 3.
PARTITIONING AND FORMATTING THE BIGROC 4-BAY DRIVE ON A MAC OS All Rocstor drives are factory formatted with HFS+, unless otherwise stated on the retail box. WARNING: Initializing, Formatting, Configuring or Partitioning the Bigroc 4-Bay RAID will destroy all of its data. To protect your data, back it up before initializing, formatting, configuring or partitioning this device. IMPORTANT NOTES: 1. 2. 3. 4. 5. All programs should be closed before beginning.
INSTRUCTIONS FOR PARTITIONING AND FORMATTING FROM FAT32 to HFS+: “Mac” 1. 2. Connect the Rocstor drive to the computer via a port. The drive will appear as an icon on the Desktop on the middle right side (figure 1.0 below) the icon will represent the method of connection (USB or FireWire). Figure 1.0 USB Connection FireWire Connection Figure 1.1 Figure 1.
Note: If the Hard Drive is connected via USB port, the desktop would indicate the USB (figure 1.1) if it is connected via FireWire port, it would then indicate FireWire as (figure 1.2) on the “Macintosh HD” icon. The same procedures would also apply to the following steps. 3. Once the icon appears on the “Desktop” click on the “Macintosh HD” icon (figure 2.0) Figure 2.
4. 5. In the “Macintosh HD” menu, click on the “Applications” icon. In the “Applications” menu, click on the “Utilities” icon (figure 3.0.) Figure 3.
6. In the “Utilities” menu, click on the “Disk Utility” icon (figure 4.0.) Figure 4.
7. On the left side of the “Disk Utility” menu is a list of available drives (figure 5.0.) One will show as Rocstor drive. Click on the icon showing the disk capacity (figure 5.1.) Figure 5.0 Figure 5.
8. 9. 10. 11. You are now in the Rocstor menu. Click on the “Partition” tab and then click the “Current” tab under “Volume Scheme.” A drop down “Partition” menu will appear. In the “Partition” menu, you may select any number of partitions available under “Volume Scheme.” If you are using Panther proceed to #13 below. If you are using Tiger, Leopard, Snow Leopard or Lion click on Options on the lower center of the window. Select the Partition Scheme for your Rocstor drive.
12. Volume Information: select a name for your drive (figure 7.0.) Figure 7.0 13. Format: Click on either the “Format” area or the Blue up/down arrows. Select Mac OS extended (journal).
14. After selecting the type of format, click the “Apply” tab in the lower right of the screen, (figure 7.1.) On the next screen, Partition Disk, click “Partition” (figure 8.0) Figure 7.1 Figure 8.
15. The drive will begin to format (figure 8.1) and upon completion; the same icon that first appeared on the Desktop will reappear with your designed name on the Desktop (figure 9.0) Figure 8.1 Figure 9.0 16. You can now Exit or close to return to the desktop.
PARTITIONING AND FORMATTING THE BIGROC DRIVE ON WINDOWS 2000, XP AND VISTA and Windows 7 All Rocstor drives are factory formatted with FAT32, unless otherwise stated on the retail box. WARNING: Formatting and Partitioning the Bigroc Drive will destroy all of its data. To protect your data, back it up before formatting or partitioning this device. IMPORTANT NOTES: 1. 2. 3. 4. 5. 6. 7. 8. All programs should be closed before beginning.
DIFFERENT WAYS TO GET TO THE CONTROL PANEL: (You may use any one of the following methods) 1. If the icon “My Computer” shows on your desktop, click or double click on the icon. Under “Other Places” click on “Control Panel.” Under Windows XP under Vista/Windows 7 OS 2. If the icon “My Computer” does not show on your desktop, click on the Start icon on the lower left of your screen. If the Control Panel link is displayed, click on the Control Panel link.
3. If the icon “My Computer” does not show on your desktop, click on the Start icon on the lower left of your screen. If the Control Panel link is not displayed, click on the Settings link and then click on the Control Panel link. 4. Click on the Start icon on the lower left of your screen. Click on Run. Delete anything listed in the Open window. Type the following: compmgmt.msc and then click OK. Skip to INSTRUCTION # 4 (Instructions for Partitioning and Formatting from FAT 32 to NTFS {page 24}).
INSTRUCTIONS UPON REACHING CONTROL PANEL a. After reaching the Control Panel, click on Administrative Tools. b. After reaching Administrative Tools, click on Computer Management. c. After reaching Computer Management, click on Disk Management.
INSTRUCTIONS FOR PARTITIONING AND FORMATTING FROM FAT32 to NTFS 1. In the “Disk Management” window, right click the Rocstor drive in the upper portion of the menu to highlight it. In the drop down menu, select “Delete Partition.” WARNING: Formatting and Partitioning the Bigroc Drive will destroy all of its data. To protect your data, back it up before formatting or partitioning this device. 2. The next window is “Delete primary partition.” Click on Yes. 3.
4. The Rocstor drive will show up in the lower menu as an “Unallocated” disk. 5. Right click anywhere in the “Unallocated” disk area in the lower menu. 6. Click on “New Partition.” 7. You are taken to “Welcome to the New Partition Wizard.” Click “Next”. 8. Click on “Primary partition” (it should be selected as the default partition). Click “Next”.
9. Under “Specific Partition Size,” click Next to accept the default setting, which is the maximum size allowed. 10. Under “Assign Drive Letter or Path,” accept the default letter and click “Next”.
11. In the “Format Partition,” accept the default setting. 12. The “Volume label” can be changed to any name up to 11 characters. 13. Suggest that “Quick Format” be selected and then click “Next”.
14. You now reached the “Completing the New Partition Wizard” screen. It displays the various settings you previously selected. If you are satisfied with your selections, click “Finish” to complete the new formatting. At this time the Rocstor disk drive is being formatted, which may take a few minutes. 15. You will return automatically to the “Disk Management” window and will see the newly formatted Rocstor disk on the screen with the name you selected.
rename the volume at this time, right click “New Volume” and click “Properties.” You can now change the volume name up to 11 characters. Click OK. 16. You can also change the name at any time in the future by reaching the “Properties” menu of the Rocstor drive. 17. You can now Exit or close to return to the desktop.
KNOWLEDGE BASE Introductions: Interfaces (ports) and Cables FireWire is Apple Inc.’s brand name for the IEEE 1394 interface (although the 1394 standard also defines a backplane interface). FireWire is also known as i.LINK (Sony’s name) and DV (Panasonic’s name, not to be confused with DV camcorder tapes). It is a serial bus interface standard for high-speed communications and isochronous real-time data transfer, frequently used in a personal computer and digital audio / digital video devices.
FireWire 800 (IEEE 1394b) 9-pin FireWire 800/3200 (IEEE 1394b) connector was introduced commercially by Apple in 2003. This newer 1394 specification (1394b) and corresponding products allow a transfer rate of 786.432 Mbits/sec full-duplex via a new encoding scheme termed beta mode. It is backwards compatible to the slower rates and 6-pin connectors of FireWire 400.
USB supports three data transfer rates: • • • USB 2.0: A Hi-Speed rate of 480 Mbits/s (60 MB/s). All Rocstor devices are integrated with USB 2.0, Hi-Speed. USB 1.1: A Full Speed rate of 12 Mbits/s (1.5 MB/s). All USB Hubs support Full Speed. USB 1.0: A Low Speed rate of 1.5 Mbits/s (187 KB/s) Serial Advanced Technology Attachment (SATA) is a computer bus primarily designed for transfer of data between a computer and storage devices (like hard disk drives or optical drives).
SATA offers performance as high as 3.0 GB/sec per device with the current specification. It also offers new features such as hot swapping. Comparison Chart: Raw Bandwidth Transfer Speed (Mbits/s) (Mbits/s) Max. Cable Length Feet (meters) Power Provided SAS 3000 375 26 Ft (8 m) No 4 eSATA 3000 375 6.5 Ft (2 m) No 1 (15 W/ port multiplier) SATA 300 3000 375 3.3 Ft (1 m) No 1 per line SATA 150 1500 187.5 3.3 Ft (1 m) No 1 per line PATA (133) 1064 133 18 inches (0.
INTRODUCTION TO FORMATTING File Allocation Table (FAT) FAT is a file system developed by Microsoft for MS-DOS and is the primary file system for consumer versions of Microsoft Windows. The FAT file system is relatively uncomplicated and is supported by virtually all existing operating systems for personal computers.
HFS Plus or HFS+ This is a file system developed by Apple Inc. to replace their Hierarchical File System (HFS) as the primary file system used in Macintosh computers (or other systems running Mac OS). It is also one of the formats used by the iPod digital music player. HFS Plus is also referred to as Mac OS Extended (or, erroneously, “HFS Extended”), where its predecessor, HFS is also referred to as Mac OS Standard (or, erroneously, as “HFS Standard”).
LIMITED WARRANTY This Limited Warranty is provided by Rocstorage, Inc. (hereinafter: Rocstor) for all lines of products. General Terms EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, ROCSTOR MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARCTICULAR PURPOSE. ROCSTOR EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. ROCSTOR IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA.
Limitation of Damages (Liability) IF YOUR ROCSTOR BRANDED HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, THE ORIGINAL PURCHASER’S SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT. ROCSTOR‘S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY ROCSTOR HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE.
Expect that all data on the drive will be destroyed and not retrievable when returned for warranty service. Rocstor Replaceable Parts Program Where available, the Rocstor Replaceable Parts program ships approved replacement parts directly to you to fulfill your warranty. This will save considerable repair time. After you call the Rocstor Technical Support Center at 888.877.8777 a replaceable part can be sent directly to you. Once the part arrives, call the Rocstor Technical Support Center.
TECHNICAL SUPPORT Software Technical Support Software technical support is defined as assistance with questions and issues about the software that was either preinstalled by Rocstor on the Rocstor branded product or that was included with the Rocstor branded product at the time of your purchase or lease of the product. Technical support for software is available for the first ninety (90) days from date of product purchase or lease.
TRADEMARKS ACKNOWLEDGEMENTS © 2012, Rocstorage, Inc; acknowledges the following trademarks for company names or products mentioned within the Rocstor site, portal pages and Articles/text/manuals: Rocstor, Rocsecure and Rocpower are registered trademarks of Rocstorage, Inc. Rocpro, Rocport, Rocbit, Rocsafe … are the trademarks of Rocstorage, Inc. "store your future", "secure your future" and “power your future” are the slogan marks of Rocstorage, Inc.
CONTACT INFORMATION Corporate Headquarters 8130 Remmet Avenue Canoga Park, CA 91304-4129 Office: +1 (818) 449-2000 Fax: +1 (818) 884-8777 Email: info@Rocstor.com Technical Support / RMA Tel: (888) 877-7716 (USA and Canada) Tel: +1 (818) 449-2000 (Domestic and Internationals) Fax: +1 (818) 884-8777 Hours: 9:00 am - 5:00 pm PST Mon - Fri (excluding holidays) Email: support@Rocstor.com Sales Info Hours: 8:00 am - 5:00 pm PST Mon - Fri (excluding holidays) Email: sales@Rocstor.
