store your future ARCTICROC 4T User Manual 4-Bay RAID System eSATA, 2xFireWire 800, FireWire 400 & USB Raid 0, Raid 1, Raid 5, Raid 5+Hot-Spare and Raid 0+1
TABLE OF CONTENTS IMPORTANT NOTICES ............................................................................................................ 4 SAFETY NOTICES .............................................................................................................................. 4 GENERAL NOTICES............................................................................................................................ 4 CAPACITY DISCLAIMER ...........................................................
eSATA PCI EXPRESS CARD INSTALLATION ............................................................................. 33 SYSTEM REQUIREMENTS .................................................................................................................. 33 HARDWARE INSTALLATION ............................................................................................................... 33 DRIVER INSTALLATION ....................................................................................................
IMPORTANT NOTICES Safety Notices • The warranty is void if an unauthorized person attempts and/or repairs the hard disk drive. • Read all Manuals and instructions carefully before using the device. • Do not spill any liquid or insert any object into the device. • Use the device within the specifications indicated, including but not limited to: power requirements, temperature, humidity, sunlight and magnetism from other devices such as computers and televisions. • Please visit the Rocstor website, www.
• Do not attempt to disassemble and service the Rocpro drive during the warranty period. • Please read the Safety Notices and Limited Warranty information in this Manual and on the Rocstor website (www.rocstor.com) for further details. FCC-B RADIO FREQUENCY INTERFERENCE STATEMENT This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: This device may not cause harmful interference.
GENERAL Introduction Arcticroc 4T 4-Bay RAID – 2x FireWire 800 FireWire 400, eSATA and USA (1.1/2.0) The new Arcticroc 4-Bay RAID system provides massive storage capacity and advanced RAID configuration in a compact storage device. The Arcticroc delivers extraordinary performance and reliability for both Mac and PC users. Specifically designed for demanding audio/video professionals, the new Arcticroc contains fast SATA high capacity 3.5” drives in heat dissipating aluminum case.
4-bay RAID HDD screws x 16 Quick Start Guide FireWire 400 cable FireWire 800 cable 4 handles 4 spare HDD screws provided on back part of cover lid USB Type B to A cable eSATA cable External power supply Special Features • Supports current SATA II compliant HDDs, fully backward compatible with SATA 1.0 and SATA 1.0a compliant HDDs • Connects flexibly via an eSATA, USB 2.
MINIMUM SYSTEM REQUIREMENTS Mac Users: Window Users: Hardware: eSATA* or FireWire* (400 or 800) or USB (1.1 or 2.0) port(s.) Hardware: eSATA* or FireWire* (400 or 800) or USB (1.1 or 2.0) port(s.) Mac: PowerPC or Intel Core Duo processor Operating Systems: Microsoft Windows 2000, XP, 2003, or Vista RAM: 64 MB Mac OS X, 256 RAM OS 10.4 CPU: 266 MHz (Vista 800 MHz) OS: 10.2 or higher (PowerPC) 10.4 or higher (Intel) RAM: 64 MB (Vista 512 MB) 3.
SYSTEM VIEWS Front View The status indication of each LED indicator is listed under the LED INDICATORS section below. 1 LED Indicators RAID Alert HDD 1 HDD 2 HDD 3 HDD 4 Power Rear View 2 FireWire 800 (2 ports) 6 RAID Mode Switch RAID HD 3 FireWire 400 7 HD Switch 5 eSATA Port 9 DC IN DC IN 8 Power Switch eSATA 4 USB 2.
Top & Cover View (Exposed) 11 FRONT Indicator HDD Slots 13 (indicate HDD 1 through HDD 4) 12 4 Spare HDD Screws ARCTICROC 4T – 4Bay RAID System - User Manual Page | 10
INSERTING/REPLACING THE HARD DRIVES IN THE RAID SYSTEM Place the RAID System with its front view facing you. Position one: hand on the front edge and one on the back edge of the top lid. Simultaneously, push the lid in the direction away from you, front to back, using your thumbs. A “click” sound would indicate the release of the top lid security clasp. Lift the top lid up to remove and expose the top view (or HDD slots).
Place the HDD with the metal cover side facing up and ensure that the interface connectors are oriented toward your left side. Connectors Position the handle to the end, which is facing away from the interface connectors, and align it with the screw hole openings.
Fasten the handle onto the HDD by inserting and tightening the screws, the left one first, then the right one. Right Left Now, flip the HDD so it is facing you with the PCBA (Printed Circuit Board) on top and the unfasten handle side facing you.
Insert and fasten the screws, the left one first, then the right one. Right Left Finally, conduct a test by sliding the handle to ensure the holes glide smoothly on the screw guides. Repeat the same procedures for the rest of HDDs. The auto-limiting segmented screws are designed to prevent the HDDs and/or the handles from damage due to over-tightening. Furthermore, this design makes the handle slide easily.
To insert the HDD, hold the handle when it is in the upward position. When inserting the HDD on its reverse side, the SmartGuiderTM System won’t be able to align and the HDD cannot be inserted. Align the handle with the guide rails and slide the HDD into the indicated slot. Firmly push downward until a “thump” sound is heard. Repeat the same procedures for the rest of HDDs. In most cases, you would need to firmly push the trays to close until a “thump” sound is heard.
Place RAID System with its front view facing you and the top lid on. Position one hand on the front edge and one on the back edge of the top lid. Simultaneously push the lid firmly downward and toward you, back to front. A “click” sound indicates the top lid is securely attached.
CONNECTING THE RAID SYSTEM TO A COMPUTER Complete the following steps to connect the RAID System to a host computer. The RAID System should only be connected to a host computer via one interface. Connection of the system to a computer via two or more interfaces simultaneously is not recommended. eSATA DC IN RAID HD Connect the AC/DC power adapter. DC IN eSATA RAID HD Insert both ends of the USB 2.
ON DC IN eSATA RAID HD Turn the power switch to the “ON” position. When connected, the Power LED light will be steady green, and the HDD LED lights will become white and blink about 15 seconds. If the HDDs are inside the RAID System, the HDD LED lights will remain steadily white. If there are no HDDs inside the RAID System, the HDD LED lights will turn OFF after blinking.
Ready to go! Due to compatibility issues, if you use the eSATA interface to do the data transfer, the Silicon Image eSATA host controller is highly recommended. Connecting Multiple Devices Using FireWire 400 or 800, you can connect other computer hardware or digital devices to your RAID System. This connection is called “Daisy chain.” Items which may be connected might be such as digital video camera, another HD or DVD writer. However, you must use the same interface in order for Daisy Chain to work.
RAID MODES A Redundant Array of Independent (or Inexpensive) Disks (RAID) is a system that utilizes multiple hard drives to share or replicate data among the disks. The benefit, depending on the selected RAID Mode (combinations of disks), is one or more of the following: increased data integrity, fault-tolerance, and throughput or capacity when compared to single drives. Deleting the current partition prior to changing RAID modes is highly recommended.
RAID 0 (Striping) RAID 0 (Striping) is a performance-oriented, non-redundant data mapping technique. It combines multiple hard drives into a single logical unit. Instead of seeing several different hard drives, the operating system sees only one large drive. Striping splits data evenly across two or more disks simultaneously, dramatically increasing performance.
RAID 1 (Mirroring) RAID 1 (Mirroring) consists of at least two drives storing duplicate copies of the same data. In this mode, the data is simultaneously written to two disks. Thus, the storage capacity of a twodisk array is combined into a single disk and the capacity is limited to the size of the smallest disk. The speed of operation is very slow in comparison to other RAID modes. During rebuild, the first HDD inserted into one of the HDD slots is recognized by the RAID System as the source HDD.
RAID 5 RAID 5 uses block-level striping with parity data distributed across all member disks. It is also called Parity RAID. Every time a block is written to a disk in a RAID 5 disk array, a parity block is generated within the same stripe. A block is composed of many consecutive sectors on a disk. A series of blocks (a block from each of the disks in an array) is collectively called a "stripe." The parity information inside the parity block is not the identical copy of the source data.
RAID 5 + HotSpare In the RAID 5 + HotSpare Mode, also called HotStand, the last disk in the system is left empty as backup. When any of the disks in the system fails, the back up disk will automatically be rebuilt to replace the failed disk. RAID 5+HotSpare Mode provides more than decent data protection and fault tolerance. The speed of operation is slow in comparison to other RAID modes. Under RAID 5+HotSpare Mode, 4 HDDs in an array are required.
RAID 0+1 In the RAID 0+1 mode, data is organized as stripes across multiple disks. Then, the striped disk sets are mirrored. It is usually called “a mirror of stripes.” RAID 0+1 mode provides excellent data protection and fault tolerance. The speed of operation is fast in comparison to other RAID modes (except RAID 0). Under the RAID 0+1 Mode, 4 HDDs in an array are required. However, the storage capacity is only 2 HDDs and is limited to size of the smallest HDD.
SETTING/CHANGING THE RAID MODE & NUMBER OF HDDS (MANUALLY) Changing the RAID Mode deletes all data stored on the device. If you have data in the drives, backup all data before changing the RAID Mode. OFF eSATA DC IN RAID HD Power “OFF” the RAID System. Use a small, flat-blade screwdriver to select the RAID Mode (RAID Switch).
Next, use the same small, flat-blade screwdriver to select the number of HDDs (HD Switch). eSATA DC IN RAID HD HD ON DC IN eSATA RAID HD After setting the new RAID mode and the number of HDDs, power the RAID System “ON.” It is highly recommended to always power OFF the RAID System before setting or changing the RAID Mode Switch and the HD Switch to ensure the new changes are accepted by the System.
RAID Switch RAID Mode Switch RAID 0 (Striping) RAID 1 (Mirroring) RAID 5 RAID 5+HotSpare RAID 0+1 HD Switch Disk Number Setting HD Switch 2 3 4 4 (HotSpare) If the HD Switch setting is not supported by the RAID Mode desired, or the number of disk inserted is not the same as recommended, the RAID System cannot be successfully created and the RAID Alert LED will be ON. (For a further explanation, please review the LED INDICATORS section.
Number of Disks Supporting Each RAID Mode RAID Modes Number of Disk in RAID RAID 0 (Striping) RAID 1 (Mirroring) RAID 5 RAID 5 + HotSpare RAID 0+1 2 or 4 2 3 or 4 4 4 HDD Slot Number 4 3 2 1 It is highly recommended to place the HDDs into the RAID System in order, from 1 through 4, consistently starting with slot "1" (indicated as "HDD 1").
LED INDICATORS RAID Alert HDD1 HDD2 HDD3 HDD4 Pow er Power LED x 1 Indicators Power on Power off Color Green None Indicators Healthy Danger Error Color None Blink Red Red RAID Alert LED x 1 Danger: The RAID LED will blink if RAID status is in danger. For example, RAID 5 needs to have a minimum of 3 disks. If one of the disks is not working properly or fails, the LED indicator will blink and remind you to take actions (An action may include replacing a healthy HDD.
HDD is being accessed, the blue LED will flash. When HDD is healthy and not being accessed, NO LED color will be ON.
EXTERNAL BOOTUP External Bootup may be required if the user has two different operating systems set up in both the host computer and the RAID System. PC The External Bootup with different interface: OS \ Interfaces Windows DOS Linux USB 2.0 No Yes No FireWire No No No eSATA Yes Yes Yes MAC The External Bootup varies with different platform and interfaces: Platform \ Interfaces Power PC CPU (G4 or Later) Intel-based CPU eSATA Mac driver No driver builtbuilt-in in USB 2.
eSATA PCI EXPRESS CARD INSTALLATION Complete the steps provided in this section to install the eSATA PCI Express Card to use with the RAID System. The eSATA PCI Express Card provides a host computer with two Windows and Mac compatible eSATA ports. System Requirements Windows 2000 or later 32-bit/64-bit OS • Mac OS 10.4.x or later • An available PCI-Express slot • CD-ROM or DVD-ROM drive Hardware Installation 1. Power “off” and unplug your computer. 2.
Please refer to User’s Manual for eSATA Host Card on our website. Verify Driver Installation Mac OS: If a driver installation failure error message appears after restarting the computer, follow the recommendations provided in the error message. Windows OS: 1. Right-click the My Computer icon on your desktop and choose Manage from the pop-up menu. 2. Double-click Device Manager. 3. Double-click SCSI and RAID controllers. 4. Verify that the SiI 3132 SATALink Controller appears, as shown below.
Windows 2003 and XP: Windows 2000: ARCTICROC 4T – 4Bay RAID System - User Manual Page | 35
QUESTIONS & ANSWERS CONCERNING RAID SYSTEMS Selecting the Proper RAID Mode Q: How do I choose the proper RAID mode for my Arcticroc 4-Bay RAID System? A: The Arcticroc 4-Bay RAID is a “Mass Storage” device, which means its capacity is sufficient for data management. The different RAID mode settings can help you administer the enormous data storage from the HDDs. It is highly recommended to choose the RAID mode based on one of three factors that is essential to complete your task.
Discrepancy in Reported and Actual Size Capacity Q: I have a 750GB HDD, why does the RAID only recognize the HDD available space as less than 750GB? A: Many customers are confused by their host system when it reports a discrepancy between reported capacity and actual capacity. Several factors can come into play when your host system views and reports the capacity of a hard drive.
SPECIFICATIONS Model Name Connector HDD Support RAID Level Data Transfer Speed System Material LED Indicators Power Supply FAN Dimension Weight (without HDD) Certification Arcticroc 4-Bay eSATA x 1, USB 2.0 x 1, 1394a x 1, 1394b x 1 3.5” SATA HDD* *Identical HDD recommended – same manufacturer, capacity and RPM RAID 0 (Striping), RAID 1 (Mirroring), RAID 5, RAID 5+HotSpare, RAID 0+1 eSATA: up to 3Gbit/sec USB 2.
PARTITIONING AND FORMATTING THE ARCTICROC 4-BAY DRIVE ON A MAC OS All Rocstor drives are factory formatted with HFS+, unless otherwise stated on the retail box. WARNING: Initializing, Formatting, Configuring or Partitioning the Arcticroc 4-Bay RAID will destroy all of its data. To protect your data, back it up before initializing, formatting, configuring or partitioning this device. IMPORTANT NOTES: 1. 2. 3. 4. 5. All programs should be closed before beginning.
RAID Configuration RAID 0 ON s # of Disks Supported s 1 2 RAID 1 s 2 or 4 s # of Disks Supported 3 ON s s 1 2 2 RAID 5 3 ON s s s 1 RAID 5 + HotSpare 2 3 or 4 3 ON s s s 1 2 RAID 0+1 s 3 ON s 2 # of Disks Supported 4 # of Disks Supported s 1 # of Disks Supported 4 3 ARCTICROC 4T – 4Bay RAID System - User Manual Page | 40
Disk Drive Configuration 2 Disks ON s s 1 2 3 Disks ON s s 1 2 4 Disks ON s s 1 4 Disks + HotSpare 2 ON s s 1 2 ARCTICROC 4T – 4Bay RAID System - User Manual Page | 41
4.
5. On the left side of the “Disk Utility” menu is a list of available drives. One will be the Arcticroc 4-Bay RAID, labeled “Rocraid.” Click on the Rocraid icon. 6. You are now in the Rocraid menu. Click the “Partition” tab and then click the “Current” tab (up/down arrows) under “Volume Scheme.” A drop down “Partition” menu will appear.
7. In the “Partition” menu, you may select any number of partitions available under “Volume Scheme.” (Normally, select “1” partition.) 8. 9. If you are using Panther, proceed to #10 below. If you are using Tiger, click on “Options” on the lower center of the window. Select the Partition Scheme. Suggest you select “Apple Partition Map” then click OK.
10. Volume Information: select a name for your drive and enter it here. 11. Format: Click on either the “Format” area or the Blue up/down arrows. Select Mac OS Extended (journaled). 12. After selecting the type of format, click the “Partition” or “Apply” tab in the lower right of the screen. On the next screen, “Partition Disk,” click “Partition” or “Apply” again.
13. The Arcticroc 4-Bay RAID will begin to format and upon completion, the icon with your designated name will appear on the Desktop. The next screen will ask you to backup your data using the Time Machine application. Click “Cancel” or “Use as Backup Disk.
14. You can now Exit or close to return to the desktop.
PARTITIONING AND FORMATTING THE ARCTICROC 4-BAY DRIVE ON A WINDOWS OS All Rocstor drives are factory formatted with HFS+, unless otherwise stated on the retail box. IF YOU ARE USING THIS DEVICE ON A PC, YOU MUST REFORMAT THE ARCTICROC 4-BAY RAID TO NTFS. See instructions below. DIFFERENT WAYS TO GET TO THE CONTROL PANEL: (You may use any one of the following methods.) 1. If the icon “My Computer” shows on your desktop, click or double click on the icon.
3. If the icon “My Computer” does not show on your desktop, click on the Start icon on the lower left of your screen.
4. Click on the Start icon on the lower left of your screen. Click on Run. Delete anything listed in the Open window. Type the following: compmgmt.msc and then click OK. You will be taken to the Computer Management screen. Skip to Instruction # 3 below (Instructions Upon Reaching Control Panel).
INSTRUCTIONS UPON REACHING CONTROL PANEL 1. After reaching the Control Panel, click on Administrative Tools. 2. After reaching Administrative Tools, click on Computer Management. 3. After reaching Computer Management, click on Disk Management.
WARNING: Initializing, Formatting, Configuring or Partitioning the Arcticroc 4-Bay RAID will destroy all of its data. To protect your data, back it up before initializing, formatting, configuring or partitioning this device. IMPORTANT NOTES: 1. 2. 3. 4. 5. All programs should be closed before beginning. Connect the Arcticroc 4-Bay RAID to your computer using the appropriate cable(s). “Click” means left click. “Right Click” will be so labeled.
RAID Configuration RAID 0 ON s # of Disks Supported s 1 2 RAID 1 s 2 or 4 s # of Disks Supported 3 ON s s 1 2 2 RAID 5 3 ON s s s 1 RAID 5 + HotSpare 2 3 or 4 3 ON s s s 1 2 RAID 0+1 s 3 ON s 2 # of Disks Supported 4 # of Disks Supported s 1 # of Disks Supported 4 3 ARCTICROC 4T – 4Bay RAID System - User Manual Page | 53
Disk Drive Configuration 2 Disks ON s s 1 2 3 Disks ON s s 1 2 4 Disks ON s s 1 4 Disks + HotSpare 2 ON s s 1 2 ARCTICROC 4T – 4Bay RAID System - User Manual Page | 54
4. Go to “Computer Management,” then double click on “Disk Management.” A window on the lower right side of the screen will open indicating the various drives on the computer. Right click on the “red circular” icon. Then click on “Initialize.
5. Select the corresponding disk number for the Arcticroc 4-Bay RAID, then click OK. 6. The Arcticroc 4-Bay RAID will show up in the lower menu as an “Unallocated” disk. The color of the bar should be black. 7. Right click anywhere in the “Unallocated” disk area in the lower menu. 8. Click on “New Partition.
9. You are taken to “Welcome to the New Partition Wizard.” Click “Next.” 10. Click on “Primary partition” (it should be selected as the default partition). Click “Next.
11. Under “Specify Partition Size,” click Next to accept the default setting, which is the maximum size allowed. 12. Under “Assign Drive Letter or Path,” accept the default letter and click “Next.
13. In the “Format Partition,” accept the default setting. 14. The “Volume label” can be changed to any name up to 11 characters. 15. Suggest “Perform a quick format” be selected and then click “Next.
16. You now reached the “Completing the New Partition Wizard” screen. It displays the various settings you previously selected. If you are satisfied with your selections, click “Finish” to complete the new formatting. At this time the Arcticroc 4-Bay RAID is being formatted, which may take a few minutes.
17. You will return automatically to the “Disk Management” window and will see the newly formatted Arcticroc 4-Bay RAID on the screen with the name you selected. If no new name was entered in the “Volume label,” the Arcticroc 4-Bay RAID will show up as “New Volume.” To rename the volume at this time, right click “New Volume” and click “Properties.” You can now change the volume name up to 11 characters. Click OK. 18.
KNOWLEDGE BASE Introductions: Interfaces (ports) and Cables FireWire is Apple Inc.’s brand name for the IEEE 1394 interface (although the 1394 standard also defines a backplane interface). FireWire is also known as i.LINK (Sony’s name) and DV (Panasonic’s name, not to be confused with DV camcorder tapes). It is a serial bus interface standard for high-speed communications and isochronous real-time data transfer, frequently used in a personal computer and digital audio / digital video devices.
FireWire 800 (IEEE 1394b) 9-pin FireWire 800/3200 (IEEE 1394b) connector was introduced commercially by Apple in 2003. This newer 1394 specification (1394b) and corresponding products allow a transfer rate of 786.432 Mbits/sec full-duplex via a new encoding scheme termed beta mode. It is backwards compatible to the slower rates and 6-pin connectors of FireWire 400.
USB supports three data transfer rates: • • • USB 2.0: A Hi-Speed rate of 480 Mbits/s (60 MB/s). All Rocstor devices are integrated with USB 2.0, Hi-Speed. USB 1.1: A Full Speed rate of 12 Mbits/s (1.5 MB/s). All USB Hubs support Full Speed. USB 1.0: A Low Speed rate of 1.5 Mbits/s (187 KB/s) Serial Advanced Technology Attachment (SATA) is a computer bus primarily designed for transfer of data between a computer and storage devices (like hard disk drives or optical drives).
SATA offers performance as high as 3.0 GB/sec per device with the current specification. It also offers new features such as hot swapping. Comparison Chart: SAS eSATA SATA 300 SATA 150 PATA (133) FireWire 3200 FireWire 800 FireWire 400 USB 2.0 USB 3.0 Ultra -320 SCSI Fiber Channel Over Copper Cable Fiber Channel Over Fiber Infiniband 12x quad-rate Raw Bandwidth Transfer Speed (Mbits/s) (Mbits/s) Max.
INTRODUCTION TO FORMATTING File Allocation Table (FAT) FAT is a file system developed by Microsoft for MS-DOS and is the primary file system for consumer versions of Microsoft Windows. The FAT file system is relatively uncomplicated and is supported by virtually all existing operating systems for personal computers.
HFS Plus or HFS+ This is a file system developed by Apple Inc. to replace their Hierarchical File System (HFS) as the primary file system used in Macintosh computers (or other systems running Mac OS). It is also one of the formats used by the iPod digital music player. HFS Plus is also referred to as Mac OS Extended (or, erroneously, “HFS Extended”), where its predecessor, HFS is also referred to as Mac OS Standard (or, erroneously, as “HFS Standard”).
LIMITED WARRANTY This Limited Warranty is provided by Rocstorage, Inc. (hereinafter: Rocstor) for all lines of products. General Terms EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, ROCSTOR MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARCTICULAR PURPOSE. ROCSTOR EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. ROCSTOR IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA.
Limitation of Damages (Liability) IF YOUR ROCSTOR BRANDED HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, THE ORIGINAL PURCHASER’S SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT. ROCSTOR‘S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY ROCSTOR HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE.
Expect that all data on the drive will be destroyed and not retrievable when returned for warranty service. Rocstor Replaceable Parts Program Where available, the Rocstor Replaceable Parts program ships approved replacement parts directly to you to fulfill your warranty. This will save considerable repair time. After you call the Rocstor Technical Support Center at 888.877.8777 a replaceable part can be sent directly to you. Once the part arrives, call the Rocstor Technical Support Center.
TECHNICAL SUPPORT Software Technical Support Software technical support is defined as assistance with questions and issues about the software that was either preinstalled by Rocstor on the Rocstor branded product or that was included with the Rocstor branded product at the time of your purchase or lease of the product. Technical support for software is available for the first ninety (90) days from date of product purchase or lease.
TRADEMARKS ACKNOWLEDGEMENTS © 2009, Rocstorage, Inc; acknowledges the following trademarks for company names or products mentioned within the Rocstor site, portal pages and Articles/text/manuals: Rocstor, Rocsecure and Rocpower are registered trademarks of Rocstorage, Inc. Rocpro, Rocport, Rocbit, Rocsafe … are the trademarks of Rocstorage, Inc. "store your future", "secure your future" and “power your future” are the slogan marks of Rocstorage, Inc.
CONTACT INFORMATION Corporate Headquarters 8130 Remmet Avenue Canoga Park, CA 91304-4129 Office: +1 (818) 449-2000 Fax: +1 (818) 884-8777 Email: info@Rocstor.com Technical Support / RMA Tel: (888) 877-7716 (USA and Canada) Tel: +1 (818) 449-2000 (Domestic and Internationals) Fax: +1 (818) 884-8777 Hours: 9:00 am - 5:00 pm PST Mon - Fri (excluding holidays) Email: support@Rocstor.com Sales Info Hours: 8:00 am - 5:00 pm PST Mon - Fri (excluding holidays) Email: sales@Rocstor.
