User manual

150 Publication 1783-UM003D-EN-E - December 2009
Chapter 5
Troubleshoot a Firmware
Upgrade
If you attempted to upgrade the switch firmware but received a message that
the upgrade failed, make sure that you still have access to the switch. If you still
have switch access, follow these steps.
1. Make sure that you downloaded the correct tar file from
http://www.rockwellautomation.com
.
2. If you downloaded the correct tar file, refresh your Device Manager
Web interface browser session to make sure that there is connectivity
between the switch and your computer or laptop or network drive.
• If you have connectivity to the switch and the Device Manager Web
interface, retry the upgrade.
• If you do not have connectivity to the switch and the Device Manager
Web interface, refer to Recover the Switch Firmware and Restore
Factory Defaults on page 149.