User manual

Rockwell Automation Publication 1783-UM003I-EN-P - March 2014 169
Chapter 6
Troubleshoot the Switch
This chapter helps you resolve issues related to Stratix 8000 and Stratix 8300
switches and perform common functions, such as resetting a switch.
For additional troubleshooting, refer to the following:
•
Diagnose Cabling Problems on page 131
•
View System Log Messages on page 132
IP Address Issues
Following are some basic troubleshooting tips for issues related to the switch IP
address.
Topic Page
IP Address Issues 169
Device Manager Web Interface Issues 170
Switch Performance 170
Access Direct Managed Mode 171
Restart or Reset the Switch 172
Recover the Switch Firmware and Restore Factory Defaults 173
Troubleshoot a Firmware Upgrade 174
Table 21 - IP Address Issues
Issue Resolution
IP address is not received from DHCP server If the switch does not receive an IP address from an upstream device operating as a DHCP server, make sure that the
upstream device is operating as a DHCP server and again follow the procedures to set up the switch in
Chapter 2, Getting
Started .
Switch has wrong IP address If the switch is installed in your network but you cannot access the switch because it has the wrong IP address, assign a
new switch IP address.
Refer to Access Direct Managed Mode on page 171 to assign the IP address, and then update the
switch IP address on the Device Manager Express Setup window.