Software Updater and Firmware Download Procedure Instruction Manual

Rockwell Automation Publication 7000-QS002A-EN-P - October 2012 15
HMI Interface Board Software Updater and Firmware Download Procedure
Troubleshooting
1. The PowerFlex 7000 Software Updater uses the following Ethernet ports:
• TCP 20,21 for FTP transfer of files
• UDP 20034 for the discovery process of drives
• UDP 514 for status strings for each step of the update process
To function properly, any firewall that may be utilized must not block these ports, or the firewall temporarily
disabled.
2. If the PC has multiple Ethernet ports (referred to as MultiHoming) and problems are encountered, disable all ports
except the one connected to the drive network.
3. If a Comm Error is encountered while using the PowerFlex 7000 Software Updater during the download operation,
press the Reset button on the HMI Interface Board and try the download process again.