User Manual Owner manual

92 Rockwell Automation Publication 6181P-UM003A-EN-P - May 2014
Chapter 6 System Troubleshooting
Issues Running New Software
• Does the software have a hardware requirement that is not present?
• Are you using an authorized copy of the software? Some software does not
work without proper activation.
• Did the software install correctly? Reinstall the software.
• Are you following the software’s instructions? Refer to the software
vendor’s user manual.
Issues with the Add-in Card
• Is the card installed and configured correctly? Verify the jumper and other
configuration settings.
• Are the card cables properly connected?
• Is the add-in card recognized in Device Manager?
• A card issue not listed here? Refer to troubleshooting information
supplied by the add-in card manufacturer.
Issues with the Integrated Display
• Are the display contrast and brightness controls properly adjusted? Refer
to the operating system containing the video driver for set-up functions.
• Verify that the selected character color is not the same as the background
color.
• Try setting to the native resolution. Refer to Appendix A, Specifications
.
Issues with an External Display
• Are the display contrast and brightness controls properly adjusted? Refer
to the operating system containing the video driver for set-up functions.
• Verify that the selected character color is not the same as the background
color.
• Is the display compatible with the selected video mode?
• Is the video cable properly connected?
• Is the video driver properly installed?
• Restart the computer with the external display connected and turned on.
• Is the display functioning properly? Verify the display function by
operating it with another computer.