Specifications

Providing tools to help you use Allen-Bradley and
Rockwell Software products efficiently and effectively.
Below are just a few support solutions. To find more, visit our web site at
Support.software.rockwell.com.
Working hard to provide you world-class technical support.
Our callcenter employs more than 130 experienced support specialists with in-depth
product training. Workstations are assembled with Allen-Bradley equipment and PCs
are loaded with Rockwell Software products. This allows our staff to troubleshoot
problems quickly. And our track record demonstrates our commitment to providing
quality support with a fast response:
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93.1% of calls are answered directly by a support specialists
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84.3% of calls are answered within 3 minutes
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The average answer speed per call is 50 seconds
In addition to superior customer support, customers receive:
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Software updates
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Software Connection magazine
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Web-based services
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Media replacement
Remote Access Dial-In Kits
Designed to take the guesswork out of installing and configuring modems for remote
dial-in access, our complete kits include pre-configured industrial modems,
interconnecting cables and DIN-rail mounting brackets. This tested solution provides
and easy way to remotely check status and configure Rockwell Automation controllers
with guaranteed compatibility, higher reliability and reduced support requirements.
For more information, visit http://www.ab.com/networks/remote_access
RSTrainer 2000
Providing a self-paced training program that puts the student in control,RSEducation
Services has released a new generation of computer-based training products:
RSTrainer 2000. With engaging multimedia lessons, interactive practice exercises and
quizzes, these application-oriented training programs for Rockwell Software products
give students the flexibility to learn on their own time at their own workstation.
A demo for RSTrainer 2000 for RSLogix 500, Item Number 9398-RST500DEMO,
is available from the Automation Bookstore at
www.theautomationbookstore.com
Support Online
Web-based support services give you on-demand access to technical information,
products and tailored services. Two popular features on Rockwell Software’s web site
are the online Support Library, which includes the latest tech notes, and Software
Updates, which provided the latest software revisions for download.
All of this information can be customized for your product interest by setting your
preferences in MySupport personalized web service. Information specific to the
products you will select will be highlighted on our web site, and proactive e-mails
about new information will be sent directly to you.
Register today at http://support.software.rockwell.com/Whatisit.asp
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