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Troubleshooting and Support
Troubleshooting and SupportTroubleshooting and Support
Troubleshooting and Support
This section covers some typical problems you may encounter. The
following identifies symptoms, possible problems and solutions for
workstation components including the Flat Panel Display, Touchscreen,
Keyboard w/Touchmouse, Signal Extender and Fiber Signal Extender.
The Troubleshooting Tables are arranged as follows:
• Flat Panel Displays
• LED Interpretation – Flat Panel Displays
• Touchscreens
• Keyboard with Touchmouse
• Signal Extender
Refer to this table to help identify the cause and offer a solution to a
problem. This table lists typical problems you may encounter.
Table D:
Troubleshooting Table
Symptom Possible Problem Action
Display or video source off. Turn on display, power source or
video source.
Power cord not connected. Reconnect power cord.
Power cord faulty. Replace power cord.
Status LED does not come on.
Monitor faulty. Have monitor serviced.
Screensaver or energy saver
activated by workstation.
Disable screen saver by activating
input device.
Contrast control not properly
adjusted.
Turn the contrast control UP using
on-screen menu or luminance control
on the 18"
Screen is blank.
Video cable problem Check for proper installation of video
cable. Replace suspected faulty
cable.
Image is too bright or white Contrast control not properly
adjusted.
Turn the contrast control DOWN
using on-screen menu.
No image visible even when
brightness control is set full UP
Monitor is out of adjustment or faulty. Have monitor serviced.
Video cable problem Check for proper installation of video
cable. Replace suspected faulty
cable.
Troubleshooting
Solutions