User guide

6–2 Troubleshooting for the PanelView 1200/1400e Transfer Utility
Publication 2711E-6.8 – January 1998
Problem What to doCause
Application file won’t download or upload.
(con’t)
The computer’s serial port does not work.
Ensure the serial port is working by testing it
with another device such as a printer.
Possible corrupt application file. Try backup file or demo file download and
upload.
Some other device may be using the serial
port.
Check your hardware connections and
reconfigure the serial port.
Pass-through configuration is not properly
set up.
For more information about configuring
pass-through application file transfers, see
Chapter 5, Configuring Communications
Settings for 1000e/1200e/1400e Application
Transfers, in this manual.
You have not selected Transfer Application
from the PanelView terminal’s Configuration
menu.
Choose Transfer Application from the
Configuration menu.
Faulty network connection. Check the network connection in
PanelBuilder and/or to the PanelView
terminal.
Check the communication drivers setup.
Consult the following table to identify and respond to some common
error messages that can appear on the screen when you upload or
download data, or upload Alarm History files.
Message Cause What to do
Data received too fast from PanelView terminal. Upload speed too high. Reduce baud rate.
Invalid baud. Might not be accessing COM port. Check other program or devices that use
the COM port.
If there is one, check to see that the internal
modem is turned off.
No response from PanelView terminal. Baud rate too high. Reduce baud rate.
Other possible causes are the same as the
items marked in the previous table.
See solutions for items marked in the
previous table.
Possible corrupt application file. Try backup file or demo file.
Serial cable becomes disconnected during
a serial download.
Ensure the serial cable is properly
connected, and try the download again.
Might not be accessing COM port. Check other program or devices that use
the COM port, and ensure that they do not
conflict with the interrupt request (IRQ) or
the COM settings.
Parity error detected. Serial cable becomes disconnected during
a serial download.
Ensure the serial cable is properly
connected, and try the download again.
Cannot obtain com port. The wrong COM port has been chosen with
the native serial driver (either Serial 1 or
Serial 2).
Select the correct COM port.
The COM port is assigned to an enabled
INTERCHANGE port and is trying to be
used with the native serial driver (Serial 1 or
Serial 2).
Choose the INTERCHANGE port. Or
disable INTERCHANGE, reboot, and
choose the native serial driver.
PanelView 1200/1400e
Transfer Utility Error
Messages