User guide

Appendix
A
A-1
Troubleshooting
This appendix describes how to diagnose and solve problems you may
encounter while using the PanelView 1200 Transfer Utility.
Use the checklist in the following table to identify various problems you
may encounter while using the software.
Problem Cause What to do
Application file won’t download or upload. *You are using the wrong serial cable. Check the serial cable.
The application file is too large. Ensure the memory size of the application file
does not exceed the User Memory Limit.
*The computer is not connected to the
PanelView 1200 terminal.
Connect the computer to the PanelView 1200
terminal.
*The terminal’s serial communication port is not
configured for upload/download.
Configure the serial communication port for
upload/download.
*The PanelView 1200 terminal is turned off. Turn on the PanelView 1200 terminal.
*The PanelView 1200 terminal is in Run mode. Ensure the PanelView 1200 terminal is in
Configuration mode.
You have not selected Upload/Download from
the PanelView 1200 terminal’s Configuration
menu.
Choose Upload/Download from the
Configuration menu.
*The computer’s serial port does not work.
Ensure the serial port is working by testing with
another device such as a printer.
Possible corrupt application file. Try backup file or demo file download and
upload.
* See also the following table, third error message
Upload/Download Problems