User Manual User Manual

Publication DNET-UM003A-EN-P - August 2000
1-10 Before You Begin
Rockwell Automation
Support
Rockwell Automation offers support services worldwide, with over 75
sales/support offices, over 500 authorized distributors, and 260
authorized systems integrators located throughout the United States
alone, plus Rockwell Automation representatives in every major
country around the world.
Contact your local Rockwell Automation representative for:
• sales and order support
• product technical training
• warranty support
• support service agreements
Obtain Pre-Sales Product Support
If you need to contact Rockwell Automation for pre-sales product
support, try one of the following methods:
• Call your local Rockwell Automation representative
• Network Pre-sales support line, 1.440.646.3638 (3NET)
• Pre-Sales e-mail, [e-mail]
Obtain Technical Product Support
If you need to contact Rockwell Automation for technical assistance,
try one of the following methods:
• Call your local Rockwell Automation representative
• DeviceNet Post-Sales Technical Support, 1.440.646.5800
• Fax Back system, 1.440.646.5436 (requires a touch-tone
telephone)
• Web Links: http://www.ab.com
as a registered member, open to
http://www.ab.com/mem/technotes/techmain.html
• Electronic Data Sheets: http://www.ab.com/networks/eds/
index.html
• RSNetWorx and RSLinx Software Demos and Tutorials