User manual

143 Publication 1747-IN011F-EN-P - May 2007

Chapter

Troubleshooting

In this chapter, you will learn about:

• contacting Rockwell Automation for assistance.

• tips for troubleshooting your control system.

• troubleshooting the SLC 5/01 and SLC 5/02 processors.

• troubleshooting the SLC 5/03, SLC 5/04, and SLC 5/05

processors.

• troubleshooting your input modules.

• troubleshooting your output modules.

Contacting Rockwell

Automation for Assistance

If you need to contact Rockwell Automation or local distributor for

assistance, it is helpful to obtain the following (prior to calling):

• Processor type, series letter, operating system (OS) number

(obtained from the status file), firmware (FRN) number (see

label on side of processor module)

• Processor status indicator status

• Processor error codes (found in S:6 of status file)

• Hardware types in system (I/O modules, chassis)

• Revision of programming software

• TechConnect serial number

• RSLogix software serial number