User Manual User guide

Rockwell Automation Publication 1783-UM006A-EN-P - May 2014 561
Chapter 22
Troubleshooting
This chapter provides troubleshooting procedures for basic problems with the
wireless access point/workgroup bridge.
For the most up-to-date and compressive troubleshooting information, see the
Cisco TAC website at the following URL (select Top Issues and then select
Wireless Technologies): http://www.cisco.com/tac
Checking the Status
Indicators
If your wireless device is not communicating, check the status indicators on the
top of the wireless access point/workgroup bridge.
See Access Point Status Indicators
on page 48 for detailed descriptions.
Checking Basic Settings
Mismatched basic settings are the most common causes of lost connectivity with
wireless clients. If the wireless device does not communicate with client devices,
check the areas described in this section.
SSID
Wireless clients attempting to associate with the wireless device must use the
same SSID as the wireless device. If a client device’s SSID does not match the
SSID of an wireless device in radio range, the client device does not associate.
Topic Page
Checking Basic Settings 561
SSID 561
WEP Keys 562
Security Settings 562
Resetting to the Default Configuration 563
Using the Web Browser Interface 563
Using CLI 569