User Manual

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Publication 1734-IN057D-EN-P - April 2005 PN 957955-34
Supersedes Publication 1734-IN057C-EN-P - October 2004 C opyright © 2005 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.
Rockwell Automation Support
Rockwell Automat ion prov ides tec hnical info rmation on the web to assist you
in using its pro ducts. At htt p://s upport .roc kwellaut omation .com, y ou can find
technical manuals, a knowledge base of FAQs, technical and application
notes, sample code and links to so ftware service packs, and a My Support
feature that you can cust omiz e to make the best use of these tools.
For an additional level of technical phone support for installation,
configuration and t rou bleshooting, we offer TechConnect Support programs.
For more information, contact your local distributor or Rockwell Automation
representative, or visit http://support.rockwellautomation.com.
Installation Assistance
If you experience a pro blem with a hardware module within the first 24 hours
of installation, please review the information that's contained in this manual.
You can also contact a special Customer Support number for initial help in
getting your module up and running:
New Product Satisfaction Return
Rockwell tests all of it s products to ensure that they are ful ly operational when
shipped from the manufacturing facility. However, if your product is not
functioning and needs to be ret urned:
United States 1.440.646.3223 Monday – Friday, 8am – 5pm EST
Outside United States Please contact your local Rockwell Automation representative for any
technical support issues.
United States Contact your distributor. You must provide a Customer Support case number
(see phone number above to obtain one) to your distributor in order to
complete the return process.
Outside United States Please contact your local Rockwell Automation representative for return
procedure.