Configuration User Manual

Rockwell Automation Publication ENET-UM001L-EN-P - March 2014 97
Send Email Chapter 7
0xFF 0x0104 Unable to connect to SMTP mail server set in Attribute 5. If the mail server address
is a host name, make sure that the device supports DNS, and that a Name Server is
configured. If the host name is not fully qualified, for example, ‘mailhost’ and not
‘mailhost.xx.yy.com’ then the domain must be configured as ‘xx.yy.com’. Try ‘ping
<mail server address>’ to insure the mail server is reachable from your network.
Also try ‘telnet <mail server address> 25’, which attempts to initiate a SMTP
session with the mail server via telnet over port 25. (If you connect then type
‘QUIT’).
0x0105 Communication error with SMTP mail server. An error occurred after the initial
connection with the SMTP mail server.
See the ASCII text following the error code for more details as to the type of error.
0x0106 SMTP mail server host name DNS query did not complete. A previous send service
request with a host name as the SMTP mail server address did not yet complete.
Note that a timeout for a DNS lookup with an invalid host name can take up to 3
minutes. Long timeouts can also occur if a domain name or name server is not
configured correctly.
Table 20 - Email Status Code Descriptions
Error
Code
(Hex)
Extended-
error Code
(Hex)
Description