User Manual

14
Service and Contact Information
Service and Contact Information
Service
If the UPS requires service do not return it to the dealer. Follow these steps:
1. Review the problems discussed in Troubleshooting to eliminate common problems.
2. If the problem persists, contact Rockwell Automation Customer Support.
• If the product is determined to be defective, contact the distributor for typical return procedures.
• Retain the battery module.
3. Pack the UPS in its original packaging.
• Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging.
Damage sustained in transit is not covered under warranty.
• Always DISCONNECT THE BATTERY MODULE before shipping in compliance with
U.S. Department of Transportation (DOT) and IATA regulations. The battery module may
remain in the UPS.
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Allen-Bradley Company, LLC
Industrial Components Business
1201 South Second Street
Milwaukee, WI 53204-2496 USA
Phone [phone]
www.ab.com
41063-287-01 (1)