User guide

45
Troubleshooting
Xbox 360 HDMI audio adapter
When you connect an HDMI cable on some older models of the
Xbox 360, you may not be able to access the red and white
audio jacks on the Xbox 360. To use the red and white audio
jacks, you need to buy an Xbox 360 HDMI audio adapter cable.
General
Problem Solution
No audio • Make sure that the volume is not turned down or muted.
• Press the ALL MUTE button on the left side of the headset
once to make sure that the All Mute function is not activated.
• Make sure that all connections are connected correctly and
securely.
• Make sure that the wireless receiver batteries do not need
replacing.
• Make sure that the wireless receiver and wireless transmitter
are paired. Turn off the wireless receiver and wireless
transmitter, then turn them back on.
• Press the Reset button. See “Wireless receiver” on page 9.
Sound
interference
• Move the wireless transmitter slowly to find the best
transmission position for your receiver.
• Shorten the distance between your headphones and the
wireless transmitter. The maximum distance is up to 30 feet
(9.1 meters)
No
communication
between the
headphones
and wireless
transmitter
• Make sure that the wireless receiver batteries are installed
correctly.
• Make sure that the wireless receiver batteries do not need
replacing.
• Make sure that the wireless receiver and wireless transmitter
are paired. Turn off the wireless receiver and wireless
transmitter, then turn them back on.
• Press the Reset button. See “Wireless receiver” on page 9.
Plug this end of
the HDMI audio
adapter cable
into the AV port
on the Xbox 360.
Plug the red and
white connectors
on the piggyback
cable into this end
of the HDMI audio
adapter.