Warranty Manual
1
One-year limited warranty -
Rocketfish
Definitions:
The Distributor* of Rocketfish branded products
warrants to you, the original purchaser of this new
Rocketfish-branded product (“Product”), that the
Product shall be free of defects in the original
manufacturer of the material or workmanship for a
period of one (1) year from the date of your purchase of
the Product (“Warranty Period”).
For this warranty to apply, your Product must be
purchased in the United States or Canada from a Best
Buy branded or Future Shop branded retail store or
online at www.bestbuy.com, www.bestbuy.ca, or
www.futureshop.ca and is packaged with this warranty
statement.
How long does the coverage
last?
The Warranty Period lasts for 1 year (365 days) from the
date you purchased the Product. Your purchase date is
printed on the receipt you received with the Product.
What does this warranty
cover?
During the Warranty Period, if the original manufacture
of the material or workmanship of the Product is
determined to be defective by an authorized Rocketfish
repair center or store personnel, Rocketfish will (at its
sole option): (1) repair the Product with new or rebuilt
parts; or (2) replace the Product at no charge with new
or rebuilt comparable products or parts. Products and
parts replaced under this warranty become the property
of Rocketfish and are not returned to you. If service of
Products or parts are required after the Warranty Period
expires, you must pay all labor and parts charges. This
warranty lasts as long as you own your Rocketfish
Product during the Warranty Period. Warranty coverage
terminates if you sell or otherwise transfer the Product.
How to obtain warranty
service?
If you purchased the Product at a Best Buy or Future
Shop retail store location, please take your original
receipt and the Product to any Best Buy or Future Shop
store. Make sure that you place the Product in its original
packaging or packaging that provides the same amount
of protection as the original packaging. If you purchased
the Product from a Best Buy or Future Shop online web
site (www.bestbuy.com, www.bestbuy.ca, or
www.futureshop.ca), mail your original receipt and the
Product to the address listed on the web site. Make sure
that you put the Product in its original packaging or
packaging that provides the same amount of protection
as the original packaging.
To obtain warranty service, in the United States call
1-888-BESTBUY, Canada call 1-866-BESTBUY for Future
Shop call 1-800-663-2275. Call agents may diagnose and
correct the issue over the phone.
Where is the warranty valid?
This warranty is valid only in the United States and
Canada at Best Buy or Future Shop branded retail stores
or websites to the original purchaser of the product in
the county where the original purchase was made.
What does the warranty not
cover?
This warranty does not cover:
• Customer instruction/education
• Installation
•Set up adjustments
• Cosmetic damage
• Damage due to weather, lightning and other acts of
God, such as power surges
•Accidental damage
•Misuse
• Abuse
•Negligence
• Commercial purposes/use, including but not limited
to use in a place of business or in communal areas of
a multiple dwelling condominium or apartment
complex, or otherwise used in a place of other than
a private home.
• Modification of any part of the Product, including
the antenna
• Display panel damaged by static (non-moving)
images applied for lengthy periods (burn-in).
• Damage due to incorrect operation or maintenance
• Connection to an incorrect voltage or power supply
• Attempted repair by any person not authorized by
Rocketfish to service the Product
• Products sold “as is” or “with all faults”
• Consumables, including but not limited to batteries
(i.e. AA, AAA, C etc.)
• Products where the factory applied serial number
has been altered or removed
• Loss or Theft of this product or any part of the
product
• Display panels containing up to three (3) pixel
failures (dots that are dark or incorrectly illuminated)
grouped in an area smaller than one tenth (1/10) of
the display size or up to five (5) pixel failures
throughout the display. (Pixel based displays may
contain a limited number of pixels that may not
function normally.)
• Failures or Damage caused by any contact including
but not limited to liquids, gels or pastes.