Technical information

Chapter 5: Maintenance and Troubleshooting 79 ACCU-CHEK Customer Care Service Center 1-800-858-8072
• Blood was applied to the test strip too soon. Slide and release to turn off the
meter and release the test strip, then turn on the meter again. Repeat the test,
waiting for the flashing test strip and blood drop symbol before touching blood or
control solution to the end of the test strip.
• The test strip was bent before the test started. Repeat the test with a new test
strip.
• The measurement window is dirty. Clean the measurement window area and
repeat the test. See Chapter 5, “Cleaning Your Meter.”
• There is moisture in the meter. Slide and release to turn off the meter. Let the
meter dry at room temperature.