Technical information

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Accu-Chek Customer Care 1-800-858-8072
Chapter 6: Technical Information Accu-Chek Customer Care 1-800-858-8072
Some states do not allow limitations on how long an implied warranty will last or the exclusion of incidental or
consequential damages, so the above elimination and exclusion may not apply to you. This warranty gives you
specific legal rights, which vary from state to state.
Non-Warranty Service Policy
Roche Diagnostics’ Non-Warranty Service Policy applies to meters where the above warranty has not become
effective, has become inapplicable, or has expired. Roche Diagnostics will replace at its option meters
returned to it for a service charge (not to exceed $35). Replacement will be with the same or similar product.
Replacement meters will be warranted for a period of 90 days from shipment under a limited warranty
providing for replacement of parts and labor at no charge.
Warranty and Service Instructions
All requests for return of Accu-Chek Advantage Meters under the above warranty or service policy must be
made to Accu-Chek Customer Care by calling 1-800-858-8072. You will be mailed a return authorization label,
which must be affixed to your carton for shipping the system to Roche Diagnostics. Cartons received without
this label will be returned to you at your expense.
Customers experiencing difficulties should review the troubleshooting information beginning on page 31 of this
booklet. Further inquiries should be directed to Accu-Chek Customer Care at 1-800-858-8072.
Be sure to fill out and mail the warranty card that comes with the Accu-Chek Advantage System.
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