Product Manual

21
Operator’s Manual V03
E6 CHIP ERROR ! Cause: The program chip on the right of the analyzer underneath the printer
cover is missing, is not making contact, is defective or contains an old soft ware
version.
Action: Switch off the Urisys
1100
®
Urine Analyzer. Insert the program chip and
switch the instrument on again. If “CHIP ERROR” appears again, contact Roche
Diagnostics Technical Service at 1-800-428-4674.
E7 MISSING TRAY ! Cause: No tray inserted or tray not inserted far enough to be engaged by the
motor.
Action: Insert the tray correctly (see Section 4). Press the START button.
E8 TRAY POSITION ERROR ! Cause: The positioning hole in the tray is soiled or still wet after cleaning; the
retaining bar is open while the tray is advancing; or the retaining bar mechanism
is blocked by urinary deposit (See Section 7.1).
Action: Clean, blow through or dry the positioning hole (using a lint-free cloth) to
ensure that it is completely clear. Remove urinary deposits, including those on the
underside of the tray. Insert the tray again and press the START button. Ensure
that the retaining bar is down and locked into place while the reading is taking
place. If the error message appears again, contact Roche Diagnostics Technical
Service at 1-800-428-4674.
E9 WRONG TRAY ! Cause: The test strip tray used is not the correct one for the programmed test
strip type setting, or the gray reference pad is missing from the tray.
Action: Press the START button. The strip type menu is displayed. The strip type
must match the tray type (see Section 4.2). Use the correct tray. If the error
message appears again, contact Roche Diagnostics Technical Service at
1-800-428-4674.
E10 LIGHT BARRIER ERROR ! Cause: The light barrier used to control the position of the test strip tray is
defective or the tray transport is blocked.
Action: Pull out the tray and return it to the start position. Press the START
button. If the error message appears again, contact Roche Diagnostics Technical
Service at 1-800-428-4674.
E11 TRAY STEP ERROR ! Cause: The stepping of the motor is out of tolerance or the advance of the tray is
blocked. This may be due to
- soiling on or between the cogs on test strip tray
- worn or broken cogs on test strip tray
- defective motor.
Action: Carefully clean the tray. Remove any urinary deposits, including those on
the underside of the tray and the cogs. Press the START button. If the error
message appears again, contact Roche Diagnostics Technical Service at
1-800-428-4674.
E12 OPTICS ERROR ! Cause: The reference pad is missing from the tray, or an LED or the
phototransistor is defective.
Action: Attach the reference pad. Press the START button.
If the error message appears again, contact Roche Diagnostics Technical Service
at 1-800-428-4674.
CLOSE PRINTER COVER Cause: The printer cover is open.
Action: Close printer cover.
NO PAPER IN PRINTER Cause: No paper has been inserted or roll is finished.
Action: Insert new roll of paper and close printer cover.
After elimination of printer errors the results can be printed from the instrument‘s
memory using the “Print” function.