Users Manual Part 2

245Error messages
Roche Diagnostics
cobas
®
pulse · Software version 01.03 · User Assistance · Publication version 1.0
Solution
Add the lot to the instrument database on the instrument
in Settings > Lot management.
Ensure that the instrument is connected to the network
in order to enable the DMS to synchronize the kit lot
database on the instrument.
Related L1 message
D-AN
u About level 1 messages and level 2 errors (209)
CA-0040: TLS communication error
Problem
The TLS (Transport Layer Security) handshake between
the DMS and the instrument failed.
The instrument cannot transmit results or receive
updated data from the DMS.
Possible reasons:
• Configuration issue (e.g., the configured certificate of
the DMS (stored in the DMS TLS certificate) has
expired.
• Cybersecurity issue (e.g., man-in-the-middle attack).
Solution
Check the certificate stored in the DMS TLS certificate.
If the configured certificate has expired, update the
certificate and set the DMS TLS certificate check
configuration item to Strict again.
Check the connection between the instrument and the
DMS using the Network status test option.
Check your network infrastructure for breaches.
Connect the instrument to a separate network and set
the DMS TLS certificate check configuration item to
> Warning in order to allow a connection to the DMS.
Related L1 message
I-AE
u About level 1 messages and level 2 errors (209)
9 Error messages