Users Manual Part 2

349Error messages
Roche Diagnostics
cobas
®
pulse · Software version 01.03 · User Assistance · Publication version 1.0
US-0022: Software update already in process(355)
US-0023: Software update package download
failed(356)
US-0024: Software update error(356)
US-0025: Software update error(356)
US-0026: Software update error(357)
US-0027: Software update error(357)
US-0028: Incompatible software update container(358)
US-0001: Unknown error
Problem
An unknown error occurred.
Solution
Restart the instrument and try again.
If the problem persists, contact your Roche
representative.
Related L1 message
G-AA
u About level 1 messages and level 2 errors (209)
US-0002: Software update package retrieval failed
Problem
One or multiple parts of the software update package
could not be retrieved because the connection to
cobas
®
infinity edge was interrupted.
Solution
Ensure that the instrument is connected to the Wi-Fi.
Check the connection between the instrument and
cobas
®
infinity edge using the Network status test
option.
Related L1 message
I-AH
u About level 1 messages and level 2 errors (209)
9 Error messages