Specifications

RobustelGoFixedW800UserGuide


RT_W800_UG_v02.00 04.11.2011 Page56/5 9 
Confidential
Chapter4. Troubleshooting
4.1 FactorySettings
IP:192.168.1.1
DHCPServer:Enable
Username:admin
Password:admin

4.2 Troubleshooting
ThissectionofthedocumentdescribespossibleproblemsencounteredwhenusingtheRobustelW800Gatewayand
theirsolutions.

4.2.1 UnabletoAccessInternet
4.2.1.1ChecktheLineandtheDevice
1. Checktheindicatorofpowersupplyison,ifnot,makesuretheconnectionofpowersupplyiscorrect;makesure
theoutputofpowersupplyiscorrect;makesuretheswitchofpowersupplyisturnedon;
2. ChecktheindicatorofPCison,ifnot,Makesuretheconnectionofcableandnetworkadapter;Makesurethat
thecorrectcableisused;
3. ChecktheDSLLEDtoseeifitistwinkling.Ifnofasttwinklingisobservedwithin3minutes,pleasecheckwhether
phonelinehasbeencorrectlyplaced;whetherADSL separatoriscorrectlyused.Ifmultipleextensionshavebeen
installed,makesurethattheseparatorisinstalledpriortothejunctionboxofphoneline.Iftheaboveitemsare
confirmedandstillnofasttwinklingofDSLLEDisobserved,calltheISPtoquerywhetherADSLservicehasbeen
providedonyourline;
4. ChecktheDSLLEDtoseewhetheritisunabletochangestatusfromfasttwinklingtoalwayslight,orwhetherit
changes status to fast twinkling after sometime of always light. If these phenomena occur constantly, please
contactyourISPwithademandtochecklinesandsignalquality;
Ifthereisnoproblemintheaboveitems,thelineandthedeviceshallbeworking.Problemsmaycomefromyour
computerconfigurationordeviceconfiguration.
