Robustel GoFixed W800 3G ADSL Wireless VoIP Gateway for WCDMA/HSUPA Networks User Guide Document Name: Version: Date: Status: DocID: User Guide /02.00 2011‐11‐04 /Confidential /RT_W800_v02.00 www.robustel.
Robustel GoFixed W800 User Guide About This Document This document describes the hardware and software of the Robustel W800 3G ADSL Wireless VoIP Gateway. Copyright© Guangzhou Robustel Technologies Co., Limited All Rights Reserved. Trademarks and Permissions Robustel are trademark of Guangzhou Robustel Technologies Co. Limited. All other trademarks and trade names mentioned in this document are the property of their respective holders.
Robustel GoFixed W800 User Guide Important Notice Due to the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
Robustel GoFixed W800 User Guide Do not drop, hit or shake the gateway. Do not use the gateway under extreme vibrating conditions. Do not pull the antenna or power supply cable. Attach/detach by holding the connector. Connect the gateway only according to the instruction manual. Fail to do it will void the warranty. In case of problems, please contact authorized distributor. RT_W800_UG_v02.00 Confidential 04.11.
Robustel GoFixed W800 User Guide Regulatory and Type Approval Information Table 1: Directives Directive of the European Parliament and of the Council of 27 January 2003 2002/95/EC on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS) 2002/96/EC Directive of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE) Directive of the European Parliament and of the Council of 8 December 2003/108/EC 2003 amending direct
Robustel GoFixed W800 User Guide Revision History Updates between document versions made to previous versions. Release Date Firmware Version 2011‐05‐09 01.00 2011‐11‐04 02.00 RT_W800_UG_v02.00 Confidential are cumulative. Therefore, the latest document version contains all updates Details First Release Add WCDMA voice 04.11.
Robustel GoFixed W800 User Guide Contents Chapter 1. Product Concept ......................................................................................................................................... 8 1.1 Overview ........................................................................................................................................................ 8 1.2 Packing List .....................................................................................................................
Robustel GoFixed W800 User Guide 3.10.4 MAC Filters ........................................................................................................................................... 45 3.10.5 Access Control (Remote Access)........................................................................................................... 45 3.11 Voice .............................................................................................................................................................
Robustel GoFixed W800 User Guide Chapter 1. Product Concept 1.1 Overview Robustel GoFixed W800 3G ADSL Wireless VoIP Gateway is a Dual‐WAN 3G / ADSL2+ (VPN) firewall router integrated 3G HSUPA, ADSL / ADSL2+, 802.11b/g/n ,WCDMA/GSM voice and SIP VoIP/FoIP. 3G HSUPA works as a backup WAN, functioning as an automatic fail‐over when an ADSL2+ connection breaks down. With one RJ‐11 FXS interface, users could enjoy excellent VoIP and T.38 FoIP service over ADSL or 3G.
Robustel GoFixed W800 User Guide y Desktop bracket x1 y ADSL splitter x1 y Ethernet cable RJ45 x1 y Phone cable RJ11 x2 y CD with user guide and configuration utility x1 Note: Please notify your sales representative if any of the above items are missing or damaged. 1.3 Specifications WCDMA / HSUPA Quad Band 850 / 900 / 1900 / 2100 MHz HSUPA DL / UL 7.2 / 5.76 Mbps HSDPA DL 7.
Robustel GoFixed W800 User Guide Interface One RJ‐11 Full‐rate ANSI T1.413 Issue 2 ADSL Standard G.lite (ITU G.992.2) DSL ADSL2 Standard ADSL2+ Standard ATM G.dmt (ITU G.992.1) and PPP Protocols Wireless LAN G.dmt.bis (ITU G.992.3) ADSL2 Annex L (ITU G.992.3 Annex L) G.dmt.bis plus (ITU‐T G.992.5) ADSL2+ Annex M (ITU G.992.
Robustel GoFixed W800 User Guide / 795 / 740 / 670 / 590 / 515 / 475 Call waiting, Call forwarding, Call baring, Call blocking, Silence suppression, Telephone Features Voice activity detection (VAD), Comfort noise generation (CNG), G.168 line echo cancellation, Caller ID WCDMA/GSM Voice Protocols and Firewall QoS Operation and Management Fax T.
Robustel GoFixed W800 User Guide Warranty PTCRB Approval To be determined Warranty Period 1 year 1.
Robustel GoFixed W800 User Guide Chapter 2. Installation 2.1 Interface Front Panel Indicators: Right Side Interfaces: Left Side Interfaces: 2.2 LED Indicators Item Name Function On: Modem power up Off: Modem power off On: Ethernet is connected Blinking green: Ethernet traffics flow Off: Ethernet is disconnected Blinking green: PPP/DHCP Power Indicators LAN 1‐4 Internet RT_W800_UG_v02.00 Confidential 04.11.
Robustel GoFixed W800 User Guide negotiation Solid green: PPP/DHCP up Quick blinking green: Tx/Rx traffic on line On: Modem synchronized to the DSLAM Quick blinking green: Modem training, but not synchronized Slow blinking green: Modem Idle On: The analog phone connected to VoIP off‐hook Off: The analog phone connected to VoIP on‐hook On: Wi‐Fi connection is available Blinking green: Negotiation or traffic on line Off: Wi‐Fi connection is not available Indicate the status of WPS authenticator Blinking gree
Robustel GoFixed W800 User Guide 2.4 Installation the SIM Card Be sure to insert a SIM card before you use the gateway. Note: Make sure to disconnect the charger and switch off your gateway before inserting or removing your SIM/USIM card. 2.5 Hardware Connection RT_W800_UG_v02.00 Confidential 04.11.
Robustel GoFixed W800 User Guide 1. 2. 3. 4. Use a telephone cord to connect the LINE port of the splitter with the phone socket on the wall (only if using ADSL). Use another telephone cord to connect the MODEM port of the splitter with the ADSL port of the GATEWAY (only if using ADSL). Connect Ethernet port of the GATEWAY with 10/100BASE‐T port of the computer by using the network cable that comes with the unit. Plug in the power cord, and turn on the power. RT_W800_UG_v02.00 Confidential 04.11.
Robustel GoFixed W800 User Guide Chapter 3. Operate the Gateway 3.1 Default Configuration The Gateway has pre‐configured with the VCI/VPI which is in common use. The default dial‐up mode is bridge encapsulation. For bridge mode, no need to configure any more parameter. However, the third party dial‐up software is needed for connection with the Internet. 3.2 Configuration The default IP address for Gateway is: 192.168.1.1; the Subnet Mask is：255.255.255.0.
Robustel GoFixed W800 User Guide Default User Name: admin Default Password: admin Press ENTER or click on ‘OK’ to enter into Gateway main page to perform configuration after entering the accurate user name and password in the dialog box. If log on successfully, the main page will be displayed as follows: 3.4 Status Click on the Status menu in the web interface The following status information is available by clicking the links on the left of the webpage: RT_W800_UG_v02.00 Confidential 04.11.
Robustel GoFixed W800 User Guide Basic Info Include hardware and software versions, system time info and basic IP information. Network Status Include basic 3G status (SIM card details, network and signal strength) and basic ADSL status. WAN Info Lists the configured WAN (3G and ADSL) interfaces and shows type, connection status and basic IP information. WLAN Status Include basic Wireless information and a list of clients connected wirelessly.
Robustel GoFixed W800 User Guide The default username to access the GATEWAY is admin. The default password is admin. To change the password: 1. Select admin from the Username drop‐down box 2. Enter the password admin in the Old Password box 3. Enter a new password in both the New Password and Confirm Password boxes 4. Click the Next button 5. Login with the new password 6. Click on the Quick menu to continue the wizard To continue to the next step without changing the password and click the Skip button.
Robustel GoFixed W800 User Guide By default the Wireless (Wi‐Fi) access point is enabled and the SSID (the name that is displayed when users search for Wi‐ Fi networks) is set to “gateway”. To keep the default settings click Next to go to the next step. To change the SSID: 1. Enter the new SSID in the SSID box 2. Select the correct Country 3. Click the Next button Step 4: Local Area Network Setup By default the gateway has an IP Address of 192.168.1.
Robustel GoFixed W800 User Guide automatically assigned to clients connecting to either the wired Ethernet ports or via Wi‐Fi. To keep the default settings click Next to go to the next step. A new IP address can be assigned to the gateway and the DHCP options can be changed from this screen‐‐‐ for more details on available options refer to section 10. When both ADSL and 3G connections are available the GATEWAY can failover to the 3G connection when the ADSL connection is unavailable.
Robustel GoFixed W800 User Guide For most networks it is only required to set the correct APN value (this should be provided by your network operator) leave the other settings on default values. If your network requires logining the valid PPP Username and PPP Password. Fill in the required information and click the Apply/Save button. To setup the ADSL connection: Click the Add button to start the ADSL network wizard. Enter the values for VPI and VCI supplied by the ADSL Service Provider and click Next.
Robustel GoFixed W800 User Guide If EoA link type was selected, choose the WAN service type, normally PPP over Ethernet (PPPoE). Click Next. Enter the username and password provided by the ADSL service provider; select any other options required and click Next. RT_W800_UG_v02.00 Confidential 04.11.
Robustel GoFixed W800 User Guide Check the Summary screen and then click Apply/Save to enable the connection. The Quick Setup wizard is now complete. Refer to the following sections for a complete description of all of the available options. 3.6 Network 3.6.1 3G Configuration (WAN Device/WAN Service) Please go to Network interface to select the WAN Service. Users can either edit a 3G network or an ADSL network. Note: please power off the Gateway before inserting the SIM card.
Robustel GoFixed W800 User Guide Then go to path: Network ‐> WAN Service to check the status. Please refer to the following figure. Click the Edit button for the 3G service Fill in the required information and click the Apply/Save button. For most networks it is only required to set the correct APN value. Leave the other settings on default values. If your network requires logining the valid PPP Username and PPP Password. RT_W800_UG_v02.00 Confidential 04.11.
Robustel GoFixed W800 User Guide 3.6.2 ADSL Configuration (WAN Service) Please go to path: Network ‐> WAN Service page. Then do the following to setup an ADSL connection. 1. Click Add button to configure an ATM PVC identifier; 2. Click Next to select a service category; (here please choose EoA for PPPoE connection); 3. Click Next to select WAN service type; (here please choose PPP over Ethernet); 4.
Robustel GoFixed W800 User Guide 5. Click Next to check the Summary of this connection; 6. Click Apply/Save to enable the connection. 3.6.3 SIM PIN (3G Settings) Go to path Network ‐> 3G Settings RT_W800_UG_v02.00 Confidential 04.11.
Robustel GoFixed W800 User Guide This page allows the user to enable or disable the SIM PIN function. Select whether the SIM Pin should be enabled or disabled, enter the current SIM pin and click the Apply/Save button. The “PIN State” shows whether the SIM PIN function is currently enable or disable. The” Residual allowed try time” shows how many attempts to enter a correct PIN remain, if the incorrect PIN is entered too many times a PUK code will then be required for the SIM before it can be used again.
Robustel GoFixed W800 User Guide This page allows advanced settings for the ADSL interface to be adjusted. It is recommended that these settings are unchanged from their default values unless instructed by the ISP. 3.6.5 DMZ Host Go to page Network ‐> DMZ Host This page allows an IP Address to be entered where all incoming traffic from the WAN interfaces will be routed.
Robustel GoFixed W800 User Guide Enter the required IP Address and click the Save/Apply button. 3.6.6 Port Forwarding (Virtual Servers) Go to path Network ‐> Virtual Servers This page allows the user to forward incoming traffic of selected ports on the WAN interfaces to internal hosts. This can be used to make internal applications available to the internet (e.g. a web server). Click the Add button to add a new forward: z z Use Interface to select the WAN interface to forward from.
Robustel GoFixed W800 User Guide Enter the required values and then click the Apply/Save button. 3.6.7 Advanced IP Routing (Static Route) Go to page Network ‐> Static Route This page allows the user to manually edit the routing table and create Static IP Routes. Note that in normal operation this is not required. Click the Add button to add a new static route: z z z z Destination IP address/prefix length ‐‐‐‐ enter the destination in the format IP address/network prefix e.g. 124.80.0.0/16.
Robustel GoFixed W800 User Guide 3.6.8 QoS Configuration Please go to path: Network ‐> QoS Configuration page to enable Queue Management Configuration. If Enable QoS checkbox is selected, a default DSCP mark should be chosen to automatically mark incoming traffic without reference to a particular classifier. Click Apply/Save button to save.
Robustel GoFixed W800 User Guide 3.7 Application 3.7.1 UPnP Settings Go to path Application ‐> UPnP Use this page to enable or disable Universal Plug and Play (UPnP) functionality. UPnP allows networked devices to automatically discover each other. By default UPnP is enabled ‐‐ it is recommended that this setting be left unchanged. 3.7.2 Dynamic DNS Go to path Application ‐> Dynamic DNS RT_W800_UG_v02.00 Confidential 04.11.
Robustel GoFixed W800 User Guide Dynamic DNS allows a static hostname to be assigned to a connection which is not assigned a static IP address. A subscription to a Dynamic DNS provider is required to maintain the mapping between the hostname and the currently assigned IP address. Gateway can work with either the DynDNS or TZO dynamic DNS services. Click the Add button and then enter the details provided by the dynamic DNS service provider 3.7.
Robustel GoFixed W800 User Guide z z z z z z z z IPSec Connection Name‐‐‐‐ specify a name to identify the tunnel. Remote IPSec Gateway Address‐‐‐‐ specify the IP address or FQDN for the remote end of the tunnel, this should be the internet IP address for the remote gateway. Tunnel access from local IP addresses ‐‐‐‐ specify the IP address or subnet for the local side of the IPSec tunnel. Tunnel access from remote IP addresses‐‐‐specify the IP address or subnet for the remote side of the IPSec tunnel.
Robustel GoFixed W800 User Guide A default PPTP tunnel is automatically created for each available WAN interface. Click the Edit button to configure the tunnel: z z z z z z z z Tunnel Name‐‐ specify a name to identify the tunnel. Ip Address or Domain Name ‐‐‐ specify the IP Address or FQDN for the remote PPTP Network Server. PNS Username ‐ ‐specify the username required to login to the remote PPTP Network Server. PNS Password ‐ ‐specify the password required to login to the remote PPTP Network Server.
Robustel GoFixed W800 User Guide 3.8 Wireless Configuration (WLAN) 3.8.1 WLAN Basic Click WLAN to configure the wireless feature of the Gateway. Go to path: WLAN ‐> WLAN Basic page to enable/disable WLAN feature. Then click Apply/Save button; z z z z z z Enable WLAN – select to enable the built‐in WiFi access point. Disable SSID broadcast – select to prevent the Access Point from discovering. Users will need to manually specify the SSID to connect.
Robustel GoFixed W800 User Guide 3.8.3 Advanced Settings Go to path WLAN ‐> Advanced Settings This page contains advanced parameters for the Wireless LAN interface. It is strongly recommended that these settings be left unchanged unless there is a specific requirement for different settings in the environment where the GATEWAY is installed. Altering these parameters may result in a reduction in Wireless performance. 3.8.
Robustel GoFixed W800 User Guide WARNING: Changing the mode takes immediate effect and so may disconnect any connected Wireless clients. MAC Restrict Mode – select from the following: z Disabled – all MAC Addresses will be allowed to connect. z Allow – only MAC addresses listed below will be allowed to connect. z Deny – all MAC Addresses will be allowed to connect EXCEPT those listed below. Use the Add button to add MAC addresses to the list. 3.8.
Robustel GoFixed W800 User Guide 3.9 LAN Configuration (DHCP) Configure the Gateway’s IP address and DHCP options. Go to path DHCP ‐> LAN Setup Set the required options then click the Apply/Save button Note: changes will take effect immediately and if the IP Address of the gateway is changed the connection to the web interface will be lost. The new IP address will need to be entered into the web browser (The PC must be in the same subnet as the new IP address to view the webpage).
Robustel GoFixed W800 User Guide of the GATEWAY to use the built‐in DNS server (recommended). Get DNS Server from WAN ‐ select to pass the DNS server addresses obtained automatically from the WAN interface to the DHCP clients. Configure the second IP address ‐ select to assign an additional IP address to the gateway (advanced option). Note: 1. When using the DHCP Servers, please make sure you don’t have multiple DHCP Servers in one LAN. 2.
Robustel GoFixed W800 User Guide can be ACCEPTED by setting up filters. Please go to path: Firewall ‐> IP Filters ‐> Incoming IP Filtering Setup. Click Add button to configure incoming IP filters. The following interface allows user to create a filter rule to identify incoming IP traffic by specifying a new filter name and at least one condition. All of the specified conditions in this filter rule must be satisfied for the rule to take effect. Click Apply/Save to save and activate the filter.
Robustel GoFixed W800 User Guide 3.10.3 Domain Filters Please go to path: Firewall ‐> Domain Filters page. Please select the list type first and then configure the list entries. List type: Exclude: default accepts all the DNS except the list; Include: default drop all the DNS except the list. Click Add to do the configuration after choosing a domain list type. Then set the domain address and port number in the coming interface. Click Apply/Save to add the entry to the domain filter. RT_W800_UG_v02.
Robustel GoFixed W800 User Guide 3.10.4 MAC Filters Please go to path: Firewall ‐> MAC Filters page to setup MAC filtering. All MAC layer frames will be forwarded except those matching with any of the specified rules in the settings. Please click Add to create a filter to identify the MAC layer frames by specifying at least one condition. If multiple conditions are specified, all of them will take effect. Click Apply to save and activate the filter. 3.10.
Robustel GoFixed W800 User Guide To enable remote access to the GATEWAY web interface and check the Enable box under WAN for the HTTP service. The default port is the standard web port 80 which can be changed by entering a new value under WAN Port. Once enabled, it will be possible to access the web interface by browsing to the Internet IP Address assigned to the GATEWAY. For example, if the IP address assigned by the ISP is 80.70.60.
Robustel GoFixed W800 User Guide Locale selection: choose the Location‐‐‐this will set the local tones etc. heard on the phone. SIP Domain Name: enter the SIP Domain provided by the SIP Provider Voip Dialplan Setting: specify the dial strings to be matched for VoIP calls. All numbers dialed which match one of the dial strings will be dialed via the SIP Service Provider; all numbers dialed which do not match any of the dial strings will be dialed via the GSM/3G network. Key: x = any digit .
Robustel GoFixed W800 User Guide Authentication Name ‐ the username which is provided by the SIP provider. Password ‐ the password which is provided by the SIP provider. Preferred codec list ‐ select the order of the audio codecs to be used. Once the configuration is completed, click the Apply button to save changes. Click Stop SIP client, and then click Start SIP client to enable the configuration. 3.11.
Robustel GoFixed W800 User Guide Echo Cancellation ‐ select to enable the built‐in echo canceller Call forwarding Number: set a number to use call‐forwarding. Select the conditions to use call forwarding by ticking the required boxes.
Robustel GoFixed W800 User Guide Enable T38 Support ‐ enable support for T.38 fax compatible devices Enable V18 Support ‐ enable support for V.18 Textphone compatible devices Registration Expire Timeout ‐ enter the timeout length for the registration Registration Retry Interval ‐ enter the retry interval for the registration DSCP for SIP/RTP ‐ select the codepoint to use when connecting via QoS compatible systems Dtmf Relay Setting ‐ select the format to transmit DTMF tones to the network.
Robustel GoFixed W800 User Guide 3.12 Tools 3.12.1 Account Settings (Users) When you configure the GATEWAY through an Internet browser, the system requires user name and password to validate access permission. The factory sets the default username of “admin” and the password of “admin”. Go to path Tools ‐> Account Settings, you can choose the username and change the password.
Robustel GoFixed W800 User Guide Enter the required options and click the Apply/Save button. 3.12.3 Backup Settings To backup the current configuration to a file: Please go to path: Tools ‐> Backup Settings page. Click Backup Settings button, then a File download window will pop‐up. Click Save button to download/save current configuration of the device to the PC. 3.12.4 Update (Restore) Settings Please go to path: Tools ‐> Update Settings page.
Robustel GoFixed W800 User Guide 3.12.5 Update Software Please go to path: Tools ‐> Update Software page. Click Browse to choose the right software. Then click Update Software to update. The power LED will go red to indicate that the software upgrade is in progress. Once complete the unit will automatically restart with the new software.
Robustel GoFixed W800 User Guide Note: all user entered configuration options will be lost. 3.12.7 Reboot Router To perform a soft restart of the GATEWAY go to path Tools ‐> Reboot Router and click the Reboot button. A restart takes approximately 2 minutes. 3.12.8 TR‐069 Client The GATEWAY can be provisioned remotely via the use of a TR‐069 remote management server.
Robustel GoFixed W800 User Guide Enter an IP Address to ping in order to test the internet connection and a ping interval of how often to check the connection. 3.12.10 3G Link Notice The 3G Link Notice feature can be used to send an SMS to inform the user when the 3G data connection is unavailable. Enter the Mobile Number to send the SMS to and click the Apply/Save button. RT_W800_UG_v02.00 Confidential 04.11.
Robustel GoFixed W800 User Guide Chapter 4. Troubleshooting 4.1 Factory Settings IP: 192.168.1.1 DHCP Server: Enable User name: admin Password: admin 4.2 Troubleshooting This section of the document describes possible problems encountered when using the Robustel W800 Gateway and their solutions. 4.2.1 Unable to Access Internet 4.2.1.1 Check the Line and the Device 1.
Robustel GoFixed W800 User Guide 4.2.1.2 Check Your Configuration We explain here the configuration of PPPOE using Windows XP operation system as an example. For other operation systems the process is similar. 1. Enter the device manager to check if Ethernet adapter is correctly installed. If any problem exists, please re‐installed it; 2. Check the configuration of Ethernet adapter in PC. Try to manually set IP address that is in band 192.168.1.X without conflict; 3. Try to run command “ping 192.168.1.
Robustel GoFixed W800 User Guide on demand” has been selected with a tick. If it is selected, the connection is activated only when traffic to outer networks arrives. If not selected, check “keep connection”, which should be set to 0 if you demand to keep connection Make sure that the above parameters are saved after configuration. Internet is now available since the configuration is properly done. 4.3 Terms and Abbreviations Abbreviations 802.11b 802.11g 802.
Robustel GoFixed W800 User Guide LAN kbps LED MAC MAX Min PAP PC PCN PCS PPP PIN PSU PSTN PUK R&TTE RF SIM SMA SSID T.38 TCP/IP UMTS URL VoIP VSWR WAN WCDMA WEP WLAN WPA WPA2 RT_W800_UG_v02.
