Roborock Robot Vacuum Cleaner S5 Max User Manual Read this user manual carefully before using this product and store it properly for future reference.
• Safety Information 1 • Table of Faults 5 • Welcome 6 • Product Introduction 7 • Installation 12 • Instructions for Use 18 • Routine Maintenance 21 • Environmental protection description 26 • Basic Parameters 27 • Troubleshooting 28 • FAQs 30 • EU Declaration of Conformity 31 • WEEE Information 35 • Warranty Information 36
Safety Information Restrictions • This product is designed for indoor floor cleaning only, do not use it outdoors (such as on an open-ended terrace), on any surface other than the ground (such as a sofa), or in any commercial or industrial environment. • Do not use this product on elevated surfaces without barriers such as the floor of a loft, an open-ended terrace, or on top of furniture.
Safety Information with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the product in a safe way and understand the hazards involved. Children shall not play with the product. Cleaning and user maintenance shall not be made by children without supervision (EU). • Keep the main brush cleaning tools out of reach of children.
Safety Information • Do not use wet cloth or liquids for cleaning the product. • Do not use the mopping module on carpets. • Use the product according to the manual. Any loss or damage caused from improper use will be borne by the user. • This product contains batteries that are only replaceable by skilled persons. Battery and Charging WARNING • Do not charge non-rechargeable batteries.
Safety Information • If the power cord is damaged, stop using it immediately. It must be replaced by the manufacturer, its service agent, or similarly qualified persons to avoid a hazard. • Make sure the product is powered off before shipment. • Use of the original packaging is advised. • If to be left unused for a long period of time, fully charge the product and switch it off before storing it in a cool, dry place. • Charge it at least every three months to avoid over discharging the battery.
Table of Faults Table of Faults Item Fault Functions do not work. Main Unit Does not power on. Main brush, side brush, fan or main wheel issue. Charging dock Main unit does not charge. Power cable Charging dock has no power.
Welcome Thank you for choosing a Roborock Robot Vacuum Cleaner. Treat yourself to crisp, just-mopped floors every day with S5 Max. Engineered for a seamless automated mopping, it has a super-sized water tank, precision water control, virtual no-mop zones, and more. Combined with precision laser mapping, advanced navigation, and intense vacuum suction, it makes spotless floors easier than ever. All you need to do is set it and get on with living.
Product introduction Robot On/Off • Press to start cleaning • Press and hold to power on or off Power indicator • White: Battery level 20% • Red: Battery level < 20% • Flashing: Charging or starting up • Flashing red: Error Dock/Spot Clean • Press to return to the dock • Press and hold to spot clean Note: Press any button to pause cleaning, returning to dock, or spot cleaning.
Product introduction Parts list 8
Product introduction Dustbin Robot Dustbin cover Dustbin latch WiFi indicator light • Off: WiFi disabled • Slow flashing: Waiting for connection • Fast flashing: Connecting • Steady: WiFi connected Air filter System reset Air vent Water tank latch Speaker 9
Product introduction Machine and sensors Wall sensor Recharge sensor Cliff sensor Omnidirectional wheel Bumper Charging contact Laser distance sensor Side brush Main wheels Main brush cover latch Main brush 10
Product introduction Mopping module Mop cloth attachment slot Water tank stopper Mop cloth bracket Water filter Mop cloth bracket clip Water tank Mop cloth Water tank latch Attaching area Charging dock Charging dock power indicator Signal transmitting area Power socket Charging points Charging points 11
Installation Using the robot 1. Place the charging dock against the wall on a flat surface and plug it into the mains power. 2. Secure the charging dock with the adhesive tape. Wipe the floor of the area where the charging dock will be placed with a dry cloth, then stick the enclosed double-sided tape to the floor. Place the dock onto the double-sided tape to secure it in place. Double-sided tape More than 0.5m (1.6ft) More than 0.5m (1.6ft) More than 1.
Installation Using the robot 3. Secure the moisture-proof mat. After securing the charging dock, wipe the area where the moisture-proof mat will be placed with a dry cloth as shown. Stick the double-sided tape first to the 4. Power on and charge. Press and hold the button to turn on the robot. When the power indicator lights up, place the robot onto the charging dock to begin charging. The robot uses a moisture-proof mat then in position on the floor. high-performance lithium-ion rechargeable battery.
Installation Connect to the app Add device Open the app and click "+" in the top right corner, then follow the instructions in-app. Once your robot has been added, it will be found in a list on the homepage. 5.Connect to the app.(recommended) Download the Roborock app or Xiaomi home app a. Search "Roborock" in the App Store or Google Play, Or scan the QR code below, then download and install the app.
Installation Using the robot 6. Mopping Note: It is recommended that all floors are vacuumed at least three times before the first mopping session to reduce excessive dirt buildup on the mop. 1 Remove the water tank Press down the water tank latch and slide the tank backwards to remove it. 2 Fill the water tank Open the water tank, fill it with water, and close it tightly. Note: • To prevent corrosion or damage, do not use cleaning fluid or disinfectant in the water tank.
Installation Using the robot 5 Attach the mop cloth bracket Slide the mop cloth bracket under the water tank following the alignment marks, until you hear a click. 9. Remove the mop cloth bracket To remove the mop cloth bracket, press the two clips inwards and pull the bracket backwards. Note: • When the charging dock is placed on a wooden floor, always use it with the moisture-proof mat to prevent moisture damage.
Installation On/Off Press and hold the button to turn on the robot. The power indicator will turn on and the robot will enter Standby mode. If the robot is in Sleep mode, press and hold the button to turn it off and end the current cleanup. Note: • Cleaning cannot start if the battery level is too low. Allow the robot to charge before restarting cleanup.
Instructions for use Charging Spot Cleaning Auto: After cleaning, the robot will automatically return to the charging dock to recharge. Manual: In Pause mode, press the button to send the robot back to the charging dock. The power indicator will flash slowly as the robot charges. In the Standby or Pause mode, press and hold the button to start spot cleaning. This mode is used to clean a 1.5m x 1.5m square area centered on the robot. After cleanup, the robot will return to the center of the square.
Instructions for use Selective Room Cleaning Zone Cleaning Select specific rooms for cleaning in the app. In this mode, the robot will only clean the selected rooms. Use the app to draw a specific zone for the robot to clean. C A Note: While cleaning the designated zone, the robot may move outside zone borders. Make sure that there are no cables or obstacles placed close to the cleanup zone. D Pin n Go Use the app to set a destination for the robot to go to.
Instructions for use No-go zones / Invisible Wall / Mopping No-Go Zone More app functions The app can be used to draw Virtual No-Go Zones and Walls, as well as Virtual No-Mop Zones and Walls to keep the robot from entering the areas you define. Virtual No-Mop Zones and Walls are only activated when the mopping cloth bracket is installed. Note: • "Map Saving Mode" must be turned on in the app to use virtual no-go zones. • Virtual no-go zones and walls should only be used to customize the cleaning area.
Instructions for use Routine maintenance Charging dock Main brush * Clean weekly The charging dock should be plugged in and placed against a wall on level ground, with more than 0.5m (1.6ft) of clearance on each side, and more than 1.5m (5ft) in front. For the best experience when using the mobile app, place 1. Turn the robot over then unlatch and remove the main brush cover. 2. Take out the main brush, remove and clean its bearings. 3. Remove the main brush cap, rotating in the unlock direction. 4.
Routine maintenance Using the main brush cleaning tool Use the main brush cleaning tool to remove any hair entangled around the main brush. 2. Open the dustbin lid as indicated by the arrow and pour out the contents. Note: If there is a large amount of hair, or hair is tightly entangled, remove it carefully to avoid damage to the main brush. Dustbin and filter Clean the washable filter 1. Open the top cover of the robot, squeeze the dustbin latch, and remove the dustbin. 1.
Routine maintenance Clean the washable filter * Clean every two weeks 4. Rinse repeatedly and tap the filter frame to remove as much dirt as possible. 2. Fill the dustbin with clean water and close the cover. Gently shake the dustbin, then pour out the dirty water. 5. Leave the filter to dry before reinstalling it. Note: Allow the filter to dry thoroughly before use. 24-hours of drying is recommended. Note: Only use fresh water without cleaning liquid. Battery 3.
Routine maintenance Side brush Mop cloth 1. Turn the robot over and remove the screw holding the side brush. 2. Remove and clean the side brush. 3. Reinstall the side brush and tighten the screw. 1. Remove the mop cloth from the mop cloth bracket. * Monthly cleaning recommended * Clean after use 2. Clean the mop cloth and dry it. Note: • If the mop cloth gets excessively dirty, cleaning quality will be affected. Cleaning it before use is recommended.
Routine maintenance Omnidirectional wheel Machine sensors 1. Turn the robot over. 2. Use a small screwdriver to separate the axle and the tire. 3. Rinse the axle and tire with water to remove any hair and dirt. 4. Dry and rebuild the wheel, then press it back in place. Use a soft dry cloth to wipe and clean all sensors, including: 1. Four cliff sensors at the bottom of the robot. 2. The wall sensor on the right of the robot. 3. The charging contact on the bottom of the robot.
Environmental protection description Removing the battery * The following information applies only when disposing of the robot and should not be followed for day-to-day operations The chemical substances contained in the built-in lithium-ion battery of this product can cause environmental pollution. Remove the battery before disposing of this product and hand it to a professional battery recycling facility for centralized disposal. 1.
Basic parameters Robot Charging dock Name Parameters Name Parameters Model S5 Max Model CDZ11RR or CDZ12RR Dimensions 353×350×96.5mm Dimensions 151×130×98mm Battery 14.4V/5200mAh lithium battery Rated power 28W Weight Approx. 3.5 kg Rated input 100-240VAC Wireless connection WiFi Smart Connect Rated output 20VDC 1.2A Rated voltage 14.4VDC Rated frequency 50-60Hz Rated power 58W Note: The serial number is on a sticker on the underside of the robot.
Troubleshooting If an error occurs during cleanup, the power indicator will flash red quickly, and a voice alert will play. Refer to the table below for resolution options. Error Solution Error 1: Rotate the laser head to check that it turns freely. The LDS unit is jammed. Remove any items blocking it then move the robot to a new location and restart. Error 2: Clean and lightly tap the bumper. The bumper is stuck. Tap the bumper repeatedly to dislodge any jammed items.
Troubleshooting If an error occurs during cleanup, the power indicator will flash red quickly, and a voice alert will play. Refer to the table below for resolution options. Error Solution Error 11: High-intensity magnetic field detected. Move the robot away from the magnetic tape and restart. The robot is too close to a magnetic tape and cannot start. Move it to a new location and restart. Error 12: The battery is too low. Recharge before use. Low battery. Recharge before use.
FAQs Problem Solution Unable to power on The battery level is low. Put the robot on the charging dock to charge it before use. The battery temperature is too low or too high. Only use the robot within the range of 4-40°C (39-104°F). Unable to charge If the charging dock is not receiving power, check that both ends of the power cable are properly connected. If contact is poor, clean the contact areas of the charging dock and the robot. Power is restored when the power indicator light turns on.
FAQs Problem Solution Scheduled cleaning is not working The battery level is too low. Scheduled cleaning can only begin when the battery level is above 20%. Please confirm whether the timed cleaning setting is set to “effective once”? Is power always being drawn when the robot is on the charging dock? The robot will draw power while it is docked to maintain battery performance, but power consumption is extremely low.
EU Declaration of Conformity Hereby we: Name of manufacturer Address Beijing Roborock Technology Co.,Ltd. No.8 Heiquan Road, Haidian District, Beijing, P.R.CHINA declare that this DoC is issued under our sole responsibility and that the products: Product description Robotic Vacuum Cleaner and Accessories Type(model) designation(s) S5 Max are in conformity and verified through testing with the provision of the following EU directives: RED Directive 2014/53/EU Article 3.1 a): Safety&Health 1.
EU Declaration of Conformity are in conformity and verified through testing with the provision of the following EU directives: RED Directive 2014/53/EU Article 3.1 b): EMC 1. Draft EN 301 489-1 V2.2.0 2. Draft EN 301 489-17 V3.2.0 3. EN 55014-1:2017 4. EN 55014-2: 2015 5. EN 61000-3-2: 2014 6. EN 61000-3-3: 2013 1.Electromagnetic Compatibility (EMC) standard for radio equipment and services; Part 1: Common technical requirements; Harmonized Standard covering the essential requirements of article 3.
EU Declaration of Conformity are in conformity and verified through testing with the provision of the following EU directives: Low Voltage Directive 2014/35/EU 1. EN 60335-1:2012 + A11:2014+AC:2014+A13:2017 2. EN 60335-2-29:2004 + A2:2010+A11: 2018 3. EN 62233:2008 EMC Directive 2014/30/EU 1. EN 55014-1:2006+A1+A2 EN 55014-1:2017 2. EN 55014-2: 2015 3. EN 61000-3-2: 2014 4. EN 61000-3-3: 2013 RoHS Directive 2011/65/EU EN50581:2012 1.
WEEE Information Correct Disposal of this product . This marking indicates that this product should not be disposed with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased.
Warranty Information Warranty Information The warranty period depends on the laws of the country in which the product is sold, and the warranty is the responsibility of the seller. The warranty only covers defects in material or workmanship. The repairs under warranty may only be carried out by an authorized service centre. When making a claim under the warranty, the original bill of purchase (with purchase date) must be submitted.
Manufacturer Product Model Address of Manufacturer e www.roborock.
