Owner Manual

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Error 11: High-intensity magnetic eld detected. The robot is too close to magnetic tape and cannot start.Move it to a new
location and restart.
Error 12: Battery level is too low. Recharge before use. Low battery. Recharge before use.
Troubleshooting
If an error occurs during the cleanup, the power indicator will ash red quickly, and a voice alert will play. Refer to the table below for resolution options.
Error 13: Charging error. Clean the charging contact area. Use a dry cloth to clean the charging contacts on the robot and on the charging dock.
Error 14: Battery error. The battery temperature is either too high or too low. Wait until it returns to normal.
Error Solution
Error 16: Robot is tilted. Place it on at ground and restart. The robot is tilted. Move it to at ground and restart.
Error 17: Side brush module error. Reset the system. The side brush module is experiencing a fault. Reset the system.
Error 18: Vacuum fan error. Reset the system. The vacuum fan is experiencing a fault. Reset the system.
Error 21: Vertical bumper pressed. Release it and retry. The vertical bumper has been pressed. Relocate the robot and retry.
The recharge sensor is blocked by dust. Wipe the dust o.Error 22: Wipe the recharge sensor.
The charging dock is jammed. Clear it and retry.Error 23: Clean the charging dock locator beacon.
Move the robot away from the virtual no-go zone or barrier and restart.
Error 24: Virtual no-go zone or wall detected.Move the
robot to a new location and restart.
The wall sensor is dirty. Wipe it clean.
Malfunction due to an internal error. Reset the system.
Error 26: Wipe the wall sensor.
Internal error. Reset the system. *
*
Note: A system reset may not resolve all problems.
If the problem persists after using the recommendations in the table above, please email our after-sales service team:
US/Non-Europe Support: [e-mail] Europe Support: [e-mail]