User Manual
Troubleshooting
Error 12: Battery low
Battery low, charge it before use;
Error 13: Charging error
Use a dry cloth to wipe the charging contact points on the main unit and
the charging dock
Error 14: Battery error
Battery temperature is too high or too low battery. Wait until the battery
temperature returns to normal before use
Error 17: Side brush exception, please reset the system
The side brush module has malfunctioned. Reset the system
Error 18: Fan error, please reset the system
The dust collection fan has malfunctioned. Reset the system
Error 22: Please wipe the recharge sensor
The recharge sensor is blocked by dust. Wipe the dust off the
sensor
Error 23: Dock charger signal error
The charging dock is blocked by dust other matter. Remove it;
Internal error, please reset the system
Internal error. Reset the system
Notes:
1. Resetting the system may partially eliminate exceptions
2. Error 1, error 15, error 16, error 19, error 20 and error 21 are error codes for other models and not applicable to this machine
If the problems persist after using the above recommendations, email
our after-sales service teams:
US/Non-Europe Support: support@roborock.com
Europe Support: support@roborock-eu.com
17
带格式的: 法语(法国)










