Operating instructions

2
DHCP. See2b
2b. My Internet Radio is not
connecting to my wireless network.
Timeout connecting to Reciva
Gateway. Check firewall Port 5000
( Update the firmware)
Virgin Super hub please see following
See symptom 31 as well.
Note: -- After selecting your SSID –
choose the option ‘Push button’.
Press the button shown above for 3
seconds. Then immediately press the
select button on your radio (i.e. press
and release tuning control applies to
models using tuning control as select
button)).
There can be a number of reasons for this:
• The router / access point could be using a frequency not
supported by the Internet Radio. Please ensure that
your router / access point is configured to use mode: b,
g or b/g.
• The problem could be due to encryption issues. You
could try connecting your Internet Radio to your
network in clear (encryption disabled (turned off))
mode. If the radio can connect to your network in clear,
then it's likely that the problem is somehow related to
the encryption settings on the network. You may find it
helpful to refer to the section on 'How do I connect my
radio...' for help on setting up your radio to work with
your wireless network (log on to www.reciva.com ).
Please note, the Internet Radio does not currently
support WPA2 encryption.
• If you are using WEP encryption and the router is set in
'shared key' mode, try changing the authentication type
to 'open system'
• If you are using WPA1-PSK encryption, then you need
to have all the network's keys configured for TKIP.
• Interference from neighbouring wireless networks
could harm your Internet Radio's connection to your
network. Try and ensure that your router's / access
point's channel number to be at least two channels
away from any interfering sources.
• Make sure you are using the latest firmware for your
router / access point. Note, if you are using a Netgear
router, then you might need to configure the router to
an automatic setting.
• Check that other devices on the network are able to
access the Internet. Check that there is no Firewall
blocking attempts to connect to external servers;
especially outbound connections on Port 5000
• Uncheck (disable or switch off) – ‘ SPI and Anti-DoS
(Denial of Service) firewall protection on the router’.
You may find it under the Security – Firewall –
intrusion detection.
• Switch off your radio by disconnecting the power; also
disconnect the power from router and modem, after 30
seconds. Reconnect the power to the modem & router
then connect the power to the radio and try.
• Also see symptom 2c, 15 & 31.