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WM-201 Trouble shooting Guide

Important Note: For any unusual problem Factory reset your radio as explained on page55.

You can also get help from RECIVA web site. Login

www.reciva.com, click ‘Community’ and

use ‘Search’ for your problem.

Please note in the event of power failure – router may take longer to reset and acquire the

internet connection than the radio. In this event radio may not display correct time. To

overcome this problem simply disconnect the radio from main and reconnect after 30 seconds.

For Mac user, to listen to itunes on your radio, download ‘Eyeconnect¶

Make sure - UDP and TCP ports 80, 554, 1755, 5000 and 7070 are open on your router.

Also try this linkcontrol click or copy and paste the following URL)

KWWSVIRUXPUHFLYDFRPLQGH[SKS"RSWLRQ FRPBMRRPODERDUG

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Symptoms

Cause/cure (#

1a. Unable to find my wireless

network.

• Make sure the Ethernet cable (RJ-45) is not connected

between the radio and the Router/computer.

• Make sure the radio is not out of range of wireless

router.

• Make sure your wireless router is switched on and

working.

• Move the aerial on radio and router for best signal.

Upright position is most favourable.

• May be your network is configured not to broad cast

ESSID (i.e. hidden). Follow section 6 on page 12 and

troubleshooting on page 53.

1bUnable to connect to the wired

network.

• Check the Ethernet cable for connection and damage.

• Check if the power is connected to the modem and the

router (splitter).

• Reboot your modem and router (splitter) by

disconnecting the power for two minutes - then try

radio for wired network (see flowchart page 6).

2a. Finds the network but after putting

in WEP/WPA key it simply times out.

Try these links (CTRL + Click or copy & paste)

https://forum.reciva.com/read.php?3,6

0417,61175#msg-61175

• Make sure you have the right key (look for correct

SSID and WEP/WPA key, may be printed on your

router base/back or you may have to go in router

settings to find out), it is very easy to make mistakes

(especially if it’s a long key).Make sure you are typing

correct numbers and letters – (confusing letters and

numbers - 1, I, S, 5, 0, O, T, 7, b, 6 etc.)

• No spaces when entering key.

• Remember WPA key is case sensitive.

• WPA2 is not supported unless.

• Router firewall may be an issue. Disable (turn off)

firewall temporarily.

• May be MAC filtering applied on the router (turn it off

or disable it).

• May be a router WiFi problem (low or heavily

corrupted signal).

• See section 9 & 10 on page 13 & 14 of Instruction

book.

• Make sure the router is set for DHCP, if not, enable

Summary of content (13 pages)

PAGE 1
WM-201 Trouble shooting Guide Important Note: For any unusual problem Factory reset your radio as explained on page55. You can also get help from RECIVA web site. Login www.reciva.com, click ‘Community’ and use ‘Search’ for your problem. Please note in the event of power failure – router may take longer to reset and acquire the internet connection than the radio. In this event radio may not display correct time. To overcome this problem simply disconnect the radio from main and reconnect after 30 seconds.
PAGE 2
DHCP. See2b 2b. My Internet Radio is not connecting to my wireless network. Timeout connecting to Reciva Gateway. Check firewall Port 5000 ( Update the firmware) Virgin Super hub please see following There can be a number of reasons for this: • The router / access point could be using a frequency not supported by the Internet Radio. Please ensure that your router / access point is configured to use mode: b, g or b/g. • The problem could be due to encryption issues.
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2c. Showing “Network Error – • Timeout getting IP address”. 3. It displays network not supported. • • • • 4. Showing low signal. • • • • • • 5. Unable to use radio as it displays different language. • 6. Plays preset stations – ok, but when I chooses ‘Radio Stations’ from the menu it displays no network. 7. Radio crashes whilst loading stations. • • 8. Displaying ‘stream ended’ and stops playing. 9. How to find the Mac address for radio. 11. Sound stops and showing buffering.
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and 7070 Also see 22. If you are using Ecolife Hg520b router then click the following link. http://www.talktalkmembers.com/content/ view/118/102/ http://www.talktalkmembers.com/content/ view/87/68/ 12. Radio frozen, buttons don’t work. 13. When I select Register option it says Key: Status: 404 14. Unable to use ‘Windows Share’ under ‘media player’. Make sure the port 2170 is open.
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Try rebooting PC and radio OR Easier way to play media file on the radio is to use UPNP Server. See operating Instructions to configure Windows media player 11 as UPNP server. You can try this free software http://www.orb.com/ Or http://tversity.com/download/. • 15. I cannot get the radio to work with my Wanadoo/Orange Livebox. Or Thomson TG585 Router. (Press the button in the front; it will give you 2 minutes to connect your radio. On the back of the Orange Livebox, there are 2 buttons.
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• File ext m4a (mpeg4 audio format) is not supported. Files with ext.m4a have to be converted into mp3 or other supported format. Try http://www.smartaudioconverter.com/?gclid=CPP4sd21g5 YCFQocQgodVnKeFA 16c. When playlist is selected it shows It means your Library in Win Player is empty. “Empty”. Left Click on the Library button and select ‘Add to the OR Library’ – Just add all media folders to the library.
PAGE 7
The radio was unable to find any PCs sharing Media on the local network. Check that there are PCs sharing Media on the local network. 1. If the PCs have a firewall installed check that either a) the firewall is allowing all connections from the local network or b) the firewall is allowing Netbios traffic. 2. If there is more than one computer on your local network, ensure that any settings changes (including booting up or turning off a computer) have had at least 5 minutes to take effect. 3.
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while it attempts to connect to such a radio station. If you leave the radio to continue to try and connect to the radio station, it should eventually succeed. 2. The radio-station's media-stream URL may have changed, or become invalid. Reciva has content management systems in place to try and maintain up-to-date records of mediastreaming URLs for all the stations.
PAGE 9
29. How to delete presets and store new stations. If you want to delete old stations and store new stations under the preset (1-6) follow the procedure: • Play the new radio station on the radio. • Press and hold preset button on the remote control until the display shows ‘Assigned to preset #’. If you want to delete old stations and store new stations under the preset (7-12) follow the procedure on page 20 or the following: • Play the new radio station on the radio.
PAGE 10
• down by itself. See if software Update is available.. 33. Unable to play BBC radio 3 • • Make sure the software is up to date. Select Live (AAC) stream. 30. Virgin Superhub - Can see Wireless but will not connect. (suggested by our customer Nick) Ensure the router is broadcasting in Wireless G mode or 54Mbps • Virgin Superhub instructions Login to the Superhub (default IP is 192.168.0.
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Whilst every effort has been made to ensure the accuracy of the information supplied herein, Roberts Radio or RRTS cannot be held responsible for any errors or omissions. Unless otherwise indicated, opinions expressed herein are those of the author of the page and do not necessarily represent the corporate views of the Roberts Radio / RRTS .
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