User manual

3
(Netgear)
4. Showing low signal.
• Make sure the radio is not very far away from the router.
Try to bring radio closer to the router.
• Make sure you are not logged on to your neighbour’s open
network.
• Factory reset the radio, and or reset the router (you must
confirm how to reset your router without configuring it
again – most of the time switching the power off/on clears
the problem. Take every care not to cause any problem
with your system – if not sure consult the technical
department of the router provider).
5. Plays preset stations – ok,
but when I chooses ‘Radio
Stations’ from the menu it
displays no network.
• Briefly disconnect the power to the radio.
6. Radio crashes whilst
loading stations or sound cuts
out while playing a station or
podcasts.
• It could be that due to network congestion, the loading
process is taking too long and the software for some
reason assumes that a reconnection is needed. Such
'congestion' can be anything from poor local network
conditions, through to poor bandwidth from the Internet
Service Provider, and possibly a slower than normal
response from ‘Wifiradio-frontier’ servers.
• Check the playback buffer while playing station or
podcasts by pressing info button. If the buffer is below the
marker then data entering your radio is slow, it could be
due to any above listed condition.
7. Displaying ‘stream ended’
and stop playing
• The radio has reached the end of the stream it was playing.
This is normal behaviour for 'On Demand' streams which
terminate. It is occasionally observed with live streams
when they are busy or the connection to them is poor.
• Press 'BACK' to enter the menu and either reselect the
same stream or select a new stream.
8. How to find the Mac
address for radio.
Follow the Path: See Flow Diagram on next page
Main menuńSystem setupńInfońRadio ID.
9. Sound stops and showing
buffering.
If you experience rebuffering
problems, you may wish to
consider opening up the
following TCP and UDP
ports on your router to see if
there is any improvement:
53, 80, 123, 554, 1755, 5000
and 7070
Also see 20 below & 6 above.
• Router Buffer Size may be too small (e.g. Old Zyxel router).
This behaviour can be due to two things. Either, the media-
streaming service provided by the radio station is unreliable -
in that it has gaps in the stream (note: this should be expected
to happen occasionally) - or, your wireless network has a
problem such as interference (try changing the channel). QOS
(quality of service) in WAN setting?
• Check the playback buffer while playing station or
podcasts by pressing info button. If the buffer is below the
marker then data entering your radio is slow, it could be due
to any of the above listed reasons (in symptom 6).
10. Radio frozen, buttons
don’t work.
Disconnect the radio from mains supply for 1 minutes then
reconnect...