User manual

2
2b. My Internet Radio is not
connecting to my wireless
network.
Vigin Superhub please see
following
See symptom 31 as well.
Note:-- After selecting your
SSID – choose the option
‘Push button’.
Press the button shown above
for 3 seconds. Then
immediately press the select
button on your radio (i.e press
and release tuning control
applies to models using
tuning control as select
button)).
There can be a number of reasons for this:
• The router / access point could be using a frequency not
supported by the Internet Radio. Please ensure that your
router / access point is configured to use mode: b, g or b/g.
• The problem could be due to encryption issues. You could
try connecting your Internet Radio to your network in
clear (encryption disabled (turned off)). If the radio can
connect to your network in clear, then it's likely that the
problem is somehow related to the encryption settings on
either the network or radio. You may find it helpful to
refer to the section on 'How do I connect my radio...' for
help on setting up your radio to work with your wireless
network (log on to
https://forum.reciva.com/ ).
• If you are using WEP encryption and the router is set in
'shared key' mode, try changing the authentication type to
'open system'
• If you are using WPA1-PSK encryption, then you need to
have all the network's keys configured for TKIP.
• Interference from neighbouring wireless networks could
harm your Internet Radio's connection to your network.
Try and ensure that your router's / access point's channel
number to be at least two channels away from any
interfering sources.
• Make sure you are using the latest firmware for your
router / access point. Note if you are using a Netgear
router, then you might need to configure the router to an
automatic setting.
• Check that other devices on the network are able to access
the Internet. Check that there is no Firewall blocking
attempts to connect to external servers; especially
outbound connections on Port 5000
• Uncheck (disable or switch off) – ‘SPI and Anti-DoS
firewall protection on the router’. You may find it under
the Security – Firewall – intrusion detection.
• Switch off your radio by disconnecting the power; also
disconnect the power from router and modem, after 30
secs. Reconnect the power to the modem & router then
connect the power to the radio and try.
• Also see symptom 14 & 31.
3. It displays network not
supported.
• Only 802.11b and 802.11g are supported. If your wifi
Router is 802.11n configure it to 802.11g.
• If using dual band router select the SSID for 11G