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StreamTime Trouble shooting Guide

Important Note: For any unusual problem Factory reset your radio as explained on page54.

You can also get help from RECIVA web site. Login

www.reciva.com, click ‘Community’ and

use ‘Search’ for your problem.

For Mac user, to listen to itunes on your radio, download ‘Eyeconnect¶

Make sure - UDP and TCP ports 80, 554, 1755, 5000, 7070, 135-139 and 445 are open on your

router.



Symptoms

Cause/cure (#

1a Unable to find my wireless

network.

• Make sure the Ethernet cable (RJ-45) is not connected

between the radio and the Router/computer.

• Make sure the radio is not out of range of wireless

router.

• Make sure your wireless router is switched on and

working.

• Move the aerial on radio and router for best signal.

Upright position is most favourable.

• May be your network is configured not to broad cast

ESSID (i.e. hidden).

1b Unable to connect to the wired

network.

• Check the Ethernet cable for connection and damage.

• Check if the power is connected to the modem and the

router (splitter).

• Reboot your modem and router (splitter) by

disconnecting the power for two minutes - then try

radio for wired network (see flowchart page 6).

2a. Finds the network but after

putting in WEP/WPA key it simply

times out.

• Make sure you have the right key (look for correct

SSID and WEP/WPA key, may be printed on your

router base/back or you may have to go in router

settings to find out), it is very easy to make mistakes

(especially if it’s a long key).Make sure you are

typing correct numbers and letters – (confusing letters

and numbers - 1, I, S, 5, 0, O, T, 7, b, 6 etc.)

• No spaces when entering key.

• Remember WPA key is case sensitive.

• Router firewall may be an issue. Disable (turn off)

firewall temporarily.

• May be MAC filtering applied on the router (turn it

off or disable it).

• May be a router WiFi problem.

• See page 9-11 of Instruction book.

• Make sure the router is set for DHCP, if not, enable

DHCP. See2b

2b. My Internet Radio is not

connecting to my wireless network.

Timeout connecting to Reciva

Gateway. Check firewall Port 5000

There can be a number of reasons for this:

• The router / access point could be using a frequency

not supported by the Internet Radio. Please ensure

that your router / access point is configured to use

mode: b, g, b/g or mixed mode.

Summary of content (10 pages)

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StreamTime Trouble shooting Guide Important Note: For any unusual problem Factory reset your radio as explained on page54. You can also get help from RECIVA web site. Login www.reciva.com, click ‘Community’ and use ‘Search’ for your problem. For Mac user, to listen to itunes on your radio, download ‘Eyeconnect¶ Make sure - UDP and TCP ports 80, 554, 1755, 5000, 7070, 135-139 and 445 are open on your router. Symptoms Cause/cure (#) 1a Unable to find my wireless network.
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Vigin Superhub please see following • The problem could be due to encryption issues. You could try connecting your Internet Radio to your network in clear (encryption disabled (turned off)) mode. If the radio can connect to your network in clear, then it's likely that the problem is somehow related to the encryption settings on the network. You may find it helpful to refer to the section on 'How do I connect my radio...' for help on setting up your radio to work with your wireless network (log on to www.
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the symptom disappear. Factory reset the radio, and or reset the router (you must confirm how to reset your router without configuring it again – most of the time switching the power off/on clears the problem. Take every care not to cause any problem with your system – if not sure consult the technical department of the router provider). • Briefly disconnect the power to the radio. • Go in ‘Mode Menu’ – ‘Configure’ – ‘Network’ – ‘Scan for network’ and then select your network.
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11. Radio frozen, buttons don’t work. 12. When I select Register option it says Key: Status: 404 13. Having problems with media player facility. 14. Unable to use ‘Windows Share’ under ‘media player’. Make sure the port 2170 is open. 15. I can't get the radio to work with my Wanadoo/Orange Livebox. Or Disconnect the radio from mains supply for 5 minutes then reconnect. Keep the RF generating equipment such as mobile/cordless phone, microwave away from the radio.
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Thomson TG585 Router. (press the button in the front, it will give you 2 minutes to connect your radio. be it a PC or Radio etc. then when you are ready to make the WI-FI connection for the first time, it is necessary to press the button numbered 1 (labelled wifi) to enable "Pairing Mode". This in effect opens the Livebox to receive incoming initiating signals for about 10 minutes.
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Do the following Open windows media player (applies to WMP 11). 1. Click the arrow below the Library tab, and then click Media Sharing. 2. Click Settings. The Media Sharing - Default Settings dialog box appears. (If the Settings button does not appear on the Media Sharing dialog box, media sharing is not turned on.) 18. Unable to perform factory reset – it shows error 3. Select the options (tick the check box) Music, Pictures and Video under Media types. 4.
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running. (Control Panel, Administrative Tools, Services). 21. Showing WIRELESS ERROR 10001 22. Real Audio streams keep rebuff ring 23. Worked for few days and now showing no internet connection/error. 24. Why is the Internet Radio not connecting to a radio station from its stations list? It means that no connection could be established Are you using NETGEAR router.
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. 3. Sometimes internet radio stations will change their website addresses or their media-streaming service providers which can result in the radiostation's media-stream URL becoming different to what we have in our stations database. If you can still listen to the radio station from your PC, then please let us know the new media-stream URL etc. by submitting this information on our add-a-station webpage so we can update our data. Please note that the Internet Radio does not currently support .
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picture below. Note: If you have had an unusual problem not listed in the trouble shooting and has found the solution. Then please let us know for the benefit of other users (if possible include the make and model of your router). The email address is a.g@robertsts.com or if you want to send me query please include the following ϭ͘ Ϯ͘ ϯ͘ ϰ͘ /^W ZŽƵƚĞƌ DĂŬĞͬŵŽĚĞůͬƐŽĨƚǁĂƌĞ ǀĞƌƐŝŽŶ ŽŶŶĞĐƚŝŽŶ ŵĞƚŚŽĚ ϴϬϮ͘ϭϭ Žƌ ϴϬϮ͘ϭϭ' ŶĐƌǇƉƚŝŽŶ ƚǇƉĞ ;t W͕ tW ͕ tW ϮͿ 1. Thanks.
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