User manual

* Reinstall McAfee ... then reboot the computer again

* everything should now be fine.

26. Having difficulties playing files

with Win Media Player 12. Plays only

one file.

• Try using static IP address (disable DHCP).

27. Showing timed out when using

preset stations.

• Search the station using Location, Genre etc. Play the

station then preset it again.

28. When I try to select Internet Radio

- Station List. It displays ‘Please wait

loading’ - ‘Network error - Select to

retry’. (DNS problem).

• Try manual network configuration as explained on page

16 – 18.

• Use the following Google free DNS address: Primary

DNS: 8.8.8.8

Secondary DNS: 8.8.4.4

30. Radio crashes and switches off.

• It could be due to a software in your computer causes this

problem.

• Cyberlink Power DVD 12 and certain Blu-Ray Player

software are known to cause this problem, but other

programs may cause similar issues.

• Switch off all other Networked devices and then try

Radio. Turn devices on one-by-one until Radio shuts

down by itself.

• See if software Update is available..

31. Virgin Superhub - Can see

Wireless but will not connect.

(suggested by our customer Nick

Manning)

• Ensure the router is broadcasting in Wireless G mode or

54Mbps

• Virgin Superhub instructions

Click Advanced Settings button

• Click on Wireless Radio (at top of the list)

Then ensure that the 54Mbps mode is enabled. See picture

below.