User manual

6
24. Having problem connecting to
BTHome hub using McAfee fire
wall.
• 1: Turn off the firewall setting on the Hub management
system
2: Turn off the firewall on McAfee
3: Only then, switch on the radio and allow it to locate the
sources for both internet radio and file sharing
4: Restore the firewall settings
• This will allow the BT and McAfee systems to configure and
the
problem should stop
25. Radio switches off and reboots
itself after few minutes (using
BTHome hub and McAfee security
- BT NetProtect Plus). This
problem has been resolved by one
of our customer Daniel Chisholm.
See right in his own words.
• To summarise (and help other customers who will inevitably
be confronted by this problem):
1: The problem only occurred with BT Home Hub version
2.0
2: Something within the latest BT software has triggered this
problem, and the only way to clear it is to:
* uninstall McAfee and replace with the Windows Firewall.
* Reboot the computer leaving the iStream switched on.
* Reinstall McAfee ... then reboot the computer again.
* Everything should now be fine.
26. Having difficulties playing files
with Win Media Player 12. Plays
only one file.
• See page 33.
27. Showing timed out when using
preset stations.
• Search the station using Location, Genre etc. Play the station
then preset it again.
28. When I try to select Internet
Radio then Station List. It displays
‘Please wait loading’ - ‘Network
error - Select to retry’. (DNS
problem).
• Try manual network configuration as explained on page 16 –
18.
• Use the following Google free DNS address: Primary DNS:
8.8.8.8
Secondary DNS: 8.8.4.4
29. Radio crashes and switches off.
• It could be due to a software in your computer causes this
problem.
• Cyberlink Power DVD 12 and certain Blu-Ray Player
software are known to cause this problem, but other
programs may cause similar issues.
• Switch off all other Networked devices and then try Radio.
Turn devices on one-by-one until Radio shuts down by itself.
• See if software Update is available.
30. Internet radio station list shows
“Empty”.
• Internet connection failed – check the internet access.
• Reboot the router and the radio by disconnecting power for a
minute.
• Report it to Frontier Radio portal - http://www.wifiradio-
frontier.com/setupapp/fs/asp/AuthLogin/SignIn.asp
31. Virgin Superhub - Can see
Wireless but will not connect.
(suggested by our customer Nick
Manning)
• Ensure the router is broadcasting in Wireless G mode or
54Mbps
• Virgin Superhub instructions
Login to the Superhub (default IP is 192.168.0.1)
Click Advanced Settings button
• Click on Wireless Radio (at top of the list)
Then ensure that the 54Mbps mode is enabled. See picture on
the next page.