Troubleshooting guide

7
ROADSIDE ASSISTANCE
In the unlikely event that you require Roadside Assistance, please call us
directly at:
800-367-4707 and one of our helpful agents will be happy to
assist you.
Please note: We will not reimburse you for new tires or any other items or
repairs over $75 which were bought without our permission. Read the section
below on tires. If you should have to buy a new tire for any reason, call us first.
WHAT TO DO IN CASE OF ACCIDENT
In the unfortunate event of an accident, however minor, please call the Roadside Assistance
toll free number as soon as possible. Always get a police report. Without a police report
you will be responsible for any and all damages, regardless of who was at fault. Make sure
that you get the other party’s information: name, address, phone number, insurance
information, vehicle license number, state of registration and write down all the details of the
accident. When you call, please have your contract number or your key number (the 5 digit
number on your key chain) as well as the aforementioned information available so that the
Roadside Agent can look up your contract information. They will give you instructions as to
how to proceed. An accident report will be provided and must be completed upon your
return.