User Manual

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User's Guide Digiface Dante © RME
17. Hotline – Troubleshooting
Playback works, but record doesn’t:
x Check that there is a valid signal at the input. If so, the current sample frequency is dis-
played in the Settings dialog.
x Check whether the Digiface Dante has been selected as recording device in the audio appli-
cation.
x Check whether the sample frequency set in the audio application (‘Recording properties’ or
similar) matches the input signal.
Crackle during record or playback:
x Increase the number and size of buffers in the application.
x Try different cables (coaxial or optical) to rule out any defects here.
x Check that cables/devices have not been connected in a closed loop. If so, set the system’s
clock mode to ‘Master’.
x Check the Settings dialog for displayed Errors.
Driver installation and Settings dialog/TotalMix work, but a playback or record is not possible
x While recognition and control of the device are low bandwidth applications, playback/record
needs the full USB transmission performance. Therefore, defective USB cables with limited
transmission bandwidth can cause such an error scheme.
Where do I set the sample rate?
x In the Dante Controller, for the device that is currently the Grand Master Clock for the whole
Dante network. ASIO, WDM or Core Audio have no control over that.