User guide

9. Support
Warranty
RLH is recognized throughout the U.S. and offers the only UNCONDITIONAL LIFETIME WARRANTY
in the telecommunications industry. We are very proud of our warranty which simply states that our Fiber
Optic Link Assemblies are warranted to be free of defects in material and workmanship for the LIFE OF
THE PRODUCT.
We can offer this warranty because:
• We believe our customers shouldn't have to incur additional costs due to failure or damage
• We engineer and manufacture our Fiber Optic Links in the USA, with total confidence in our quality
• We understand how safety and reliability impact the total cost of ownership
• We know that customer support extends beyond the initial sale, so we stand behind our products
RLH will replace any product, or part thereof, that fails FOR ANY REASON, provided the defective part
is returned to RLH Freight prepaid. This warranty is UNCONDITIONAL and valid even when RLH Fiber
Optic Link Assemblies have been abused or mishandled, where unauthorized repairs have been
attempted or performed, or product has been damaged as a result of a natural disaster. Compare this
warranty to our competitors and see how our warranty will reduce your costs and simplify your
maintenance activities.
To m ak e a wa r ra n ty cl a im , o r s c he d ul e re p ai r o r rep lac eme nt of you r R LH prod u ct , p l ea s e
contact us for an RMA number. You will be promptly assisted by one of our warranty specialists. All
returns must have an RMA number before we can receive any items.
Tec hni ca l S up por t
Normal technical support:
(Mon - Fri 6am - 6pm PST)
Local [phone]
Toll Free [phone]
Toll Free (866) DO-FIBER
24/7 Technical support:
[phone]
[phone]
Contact Information
Corporate Headquarters:
RLH Industries, Inc.
936 N. Main Street
Orange, CA 92867 USA
Phone:
Local [phone]
Toll Free [phone]
Toll Free (866) DO-FIBER
Fax:
[phone]
Email:
info@fiberopticlink.com
Web site:
www.fiberopticlink.com
Support! RLH Industries, Inc. - 16 Channel T1/E1 over GE with Fiber! 37