User's Manual

Wireless Array
380 Using Tools on the Wireless Array
Diagnostics
12. Diagnostic Log: Click the Create button to save a snapshot of Array
information for use by Xirrus Customer Support personnel. The Progress
and Status Frames show the progress of this operation. When the process
is complete, the filename
xs_diagnostic.log will be displayed in blue
and provides a link to the newly created log file. Click the link to
download this file. You will be asked to specify the location for saving the
file. (Figure 180)
Figure 180. Saving the Diagnostic Log
This feature is only used at the request of Customer Support. It saves all
of the information regarding your Array, including status, configuration,
statistics, log files, and recently performed actions.
The diagnostic log is always saved as a file named
xs_diagnostic.log
on your C:\ drive, so you should immediately rename the file to save it.
This way, it will not be lost the next time you save a diagnostic log. Often,
Customer Support will instruct you to save two diagnostic logs about ten
minutes apart so that they can examine the difference in statistics
between the two snapshots (for example, to see traffic and error statistics
for the interval). Thus, you must rename the first diagnostic log file.
13. Health Log: This file is created automatically, but only if the Array
encounters unexpected and serious problems. Normally this file will not
exist. The Diagnostic Log Create button has no effect on this file

All passwords are stored on the array in an encrypted form and will not be
exposed in the diagnostic log.
Click Create to create log
Then click this link to save
log file to local computer