Quick Assist II ® WIRELESS CALLBOX TRANSMITTER Owner's Manual MODELS: RQA-150 (VHF) RQA-450 (UHF) Designed for indoor use only Website: www.ritron.com Pub. No. 14500034 Rev B 05-06 © 2002-2006 RITRON, INC. ALL RIGHTS RESERVED RITRON, Quick Assist, and Quiet Call are registered trademarks of RITRON, INC. Quick Talk is trademark of RITRON, INC. P.O. Box 1998, Carmel, IN 46032-1998 505 W. Carmel Dr.
qtm9322b.pm5 TABLE OF CONTENTS DESCRIPTION WARNING IMPORTANT SAFETY INFORMATION PAGE WHAT THIS MANUAL COVERS .................................... ii NOTICE: The Quick Assist II unit should not be used to report conditions relating to safety of life or property. WARNINGS AND CAUTIONS ........................................ ii To reduce the risk of fire, electric shock or personal injury, follow these basic safety instructions when using this unit. FEATURES ................................
qtm9322b.pm5 ABOUT THE QUICK ASSIST® II WIRELESS CALLBOX TRANSMITTER GENERAL INFORMATION QUICK ASSIST II MODELS AND FREQUENCIES The Quick Assist II is a RITRON Wireless Callbox Transmitter, specialized for indoor retail or commercial use, and pre-programmed to transmit a custom-recorded "assistance needed" message when the Message push-button is pressed for customer assistance. Personnel know from these message transmissions in which specific areas a customer needs assistance.
qtm9322b.pm5 QUICK ASSIST ® II APPLICATION The Quick Assist II is a RITRON Wireless Callbox Transmitter. It is deisned for indoor in retail or commercial applications. A custom-recorded "assistance needed" message is transmitted when the push-button is pressed. The customer assistance message is instantly transmitted to all radio equipped personnel. INSTALLATION / REPLACEMENT OF BATTERIES CAUTION ! ! Remove the Quick Assist II unit from the wall or other mounting surface before changing batteries.
qtm9322b.pm5 IDENTIFICATION OF CONTROLS & CONNECTIONS 1. ANTENNA The Quick Assist II contains an internal antenna. This antenna radiates radio signals. 6. EXTERNAL POWER TERMINALS Refer to the page 10 for information to connect an external 12 Volt DC power supply to these terminals. 2. TELEPHONE JACK The modular telephone jack provides for a temporary connection to a standard pulse or rotary mode telephone unit, used to program Quick Assist II voice messages and other settings. Refer to FIG-2, below.
qtm9322b.pm5 PROGRAMMING YOUR QUICK ASSIST ® II FREQUENTLY ASKED QUESTIONS : 1. You may not need to program your Quick Assist II at all. If you purchased a Quick Assist II unit that is factory programmed to your radio system frequency (check the frequency on your radios and the Quick Assist II), and you do not use a form of Quiet Call coded squelch, you can install the batteries and start using Quick Assist II. The factory default voice message is "Switch 1 Closed".
Do I need to program my Quick Assist II transmitter frequency? The original factory-programmed transmitter frequency of your Quick Assist II is marked on the outside of the shipping box, and is also indicated by a color dot inside the unit case. If the Quick Assist II frequency matches your radio system frequency, and if the Quick Assist II has not been reprogrammed since it left the factory, you may skip this section and proceed to the next.
qtm9322b.pm5 BEFORE PROGRAMMING THE QUICK ASSIST II: 1. Remove the four (4) screws at the corners of the enclosure. 2. Lift the cover from the unit. Use care to not damage or disturb any exposed internal components. 3. Plug a telephone unit that passes the following test into the telephone jack on the radio board. IMPORTANT The Most specialized and office telephones, speaker The telephone telephone must must be be capable capable of of "Pulse" "Pulse" mode mode dialing. dialing.
qtm9322b.pm5 TABLE 1: TRANSMIT FREQUENCY CODES (For frequencies not listed in these tables, see page 4, note 9) (UHF Business Band) (VHF Business Band) QUICK ASSIST II FREQ CODE Bandwidth Wide = 25 kHz Narrow = 12.5 kHz Bandwidth QUICK ASSIST II FREQ. CODE 25 25 25 25 01 02 03 04 467.7625 467.8125 464.5500 464.5000 J K Yellow Dot Brown Dot 12.5 12.5 12.5/25 12.5/25 Model RQA-150 MHz Color Green Dot Blue Dot Red Dot Purple Dot Model RQA- 450 MHz Color Bandwidth 01 02 03 04 154.600 154.
qtm9322b.pm5 (Programming Instructions continued from page 6) C. TO PROGRAM THE ASSISTANCE NEEDED MESSAGE: 1. Pick up the telephone receiver and listen for the acknowledge tone. 2. Dial 312. Quick Assist II responds with three short tones to prompt you to begin speaking, then records the message. This message is to be no longer than 8 seconds. Remember: speak loudly and clearly. EXAMPLE: Customer needs assistance in Aisle 9. 3.
qtm9322b.pm5 Selecting Wide (25kHz) or Narrow (12.5kHz) Bandwidth/Channel Spacing The Quick Assist II offers selectable bandwidth Wide or Narrow. The Quick Assist II must match the bandwidth setting of your existing 2-way radios for optimal quality. As a general rule, if the operating frequency of your radios has less than three numbers to the right of the decimal point your frequency is Wide band. Example: frequency 154.570 MHz or 462.
qtm9322b.pm5 J103 JUMPER SETTINGS FOR BATTERY TYPE NOTE: When programming, use either fresh Alkaline batteries (or an external power supply), to power the Quick Assist II. When programming is finished, you may either insert Ni-Cd batteries or leave Alkaline batteries in place. WARNING: DO NOT attempt to charge Alkaline batteries from an external +12VDC power supply. When powering Quick Assist II with ALKALINE BATTERIES, set J103 as follows to disconnect the charging current paths: a.
qtm9322b.pm5 QUICK ASSIST ® II INSTALLATION WHEN YOU ARE FINISHED PROGRAMMING: 1. Hang up and disconnect the telephone from the internal jack on the Quick Assist II. Pre-drilled Mounting Hole 2. Test the operation of the Quick Assist II before putting it into service by activating the front switch. Listen to the message received on your radio. 3. Replace the cover and (4) cover screws. Snug down, but do not overtighten the screws; excessive force can break the plastic enclosure material. 6.
qtm9322b.pm5 Complete Wireless Communication SolutionsFrom The Leader in Workplace Two-Way Radio Systems Ritron - We Build Wireless Solutions For nearly 3 decades Ritron has been designing, manufacturing, and supplying reliable, professional wireless communication products for users worldwide. Ritron wireless products will improve the operation, safety, and profitability of any organization by providing instant voice communication between key employees throughout the workplace.
qtm9322b.pm5 Advantages of Ritron Wireless Products: Unique products and features not available from any other source Adds speed, flexibility, and responsiveness to any organization Fully compatible with virtually any existing two-way radio system Designed to work together as a complete system No monthly service fees or airtime charges Made in the U.S.A.
qtm9322b.pm5 F.C.C. LICENSING AND REGULATIONS The Rules and Regulations of the United States Federal Communications Commission (FCC) require you or your radio service provider to have a license for your radio system before activating the Quick Talk radio transmitter. If you already are operating a licensed radio system, you probably can add a Quick Talk without any changes to that license.
